Monro Auto Service and Tire Centers

4.1
324 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
7275 Pittsford Palmyra Road, Fairport, NY
14450, United States

Hours

Reviews

4.1
324 reviews
5 stars
231
4 stars
19
3 stars
7
2 stars
9
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting the efforts of managers like Kevin and Chris.

Service Quality

While some customers reported positive experiences with timely and efficient service, others expressed concerns about poor workmanship and unnecessary upselling.

Appointment Issues

Several reviews mentioned problems with honoring appointments, including long wait times and services not being completed as scheduled.

Trustworthiness

There were mixed feelings about trust, with some customers feeling confident in the honesty of the staff, while others accused the business of overdiagnosing issues and upselling unnecessary services.

Facility Condition

The facility received positive remarks for cleanliness and organization, contributing to a pleasant customer experience.
  • JP
    Jackie Parkes
    Nov 25, 2025
    5.0
    Kevin is a treasure as it relates to customer service. He was attentive, provided education made me feel comfortable throughout the entire process of fixing my wheel bearings issue.
  • JP
    Jonathan Paganelli
    Nov 24, 2025
    5.0
    This place was great, they treated me with respect, was honist, put the car on the rack no charge for me and the person that was waiting, was concerned for saftey standards inspected my truck. Not many shops out there with integrety, I am thankful I met the guys at the shop.
  • JJ
    Jill
    Nov 19, 2025
    5.0
    I highly recommend Monro. They were so kind, efficient, and helped me in a difficult situation where I needed a tire quickly to drive back to Ohio. I could not have had better service and customer support. Thank you so much.
  • YP
    Yvonne Pohlson
    Nov 13, 2025
    5.0
    Relatively fast service. I had 11 am appointment and I had to wait for my car. They were able to take my car about 1/2 hour before I got there which I felt was very good with all the clients they are serving as I have also had to wait much konger before. Mechanic and person at front desk were very friendly and informed me that I may need new brake pads in 3-6 months - which was great. Other places that do inspections try to get more work out of it and try to get you to get more serviced immediately so since they didn’t try to sell me other services I feel they were sincere and trustworthy. For this reason I kept it at 5 stars even though I had to wait 30 minutes before my car was started on - the wait is minor but trustworthiness is major and I felt good about bringing it there.
  • BG
    B Gray
    Nov 6, 2025
    1.0
    Nice deceptive spam mail advertisement that tries to scare people into thinking they are going to get fined if they dont use you to get inspected. Cut this scare tactic garbage out. Btw, I wont ever be using you guys because of this now.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of automotive services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. They also offer check engine services and specialize in tire changes with brands like Goodyear and Cooper.

What are the operating hours of Monro Auto Service and Tire Centers?

The service center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.