Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
6477 Basile Rowe, East Syracuse, NY
13057, United States
Hours
Reviews
4.1
264 reviews
5 stars
186
4 stars
21
3 stars
8
2 stars
4
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude and unprofessional behavior.
Service Quality
Inconsistent service quality; some customers experienced satisfactory repairs while others reported issues and unnecessary upselling.
Timeliness
Several customers noted delays in service despite having appointments, leading to frustration.
Pricing Concerns
Many reviews highlighted concerns about high prices and perceived attempts to upsell unnecessary services.
Management Issues
Frequent mentions of poor management practices, including lack of communication and unprofessional behavior from staff.
- ECElizabeth Cannizzaro6 days ago5.0NYS inspection, went smoothly. They were done in an hour.
- JSJames Shattell6 days ago5.0The service person at the desk out performed all my expectations. He took a real concerned for the repairs of my old junker. He even got a prior repair done by an associated shop, corrected without any additional cost and without having to do any additional paperwork. Even though they were backed up, the shop got the repairs done very quickly.
- KCkelly cortiniNov 10, 20251.0If I could give a zero score I would. I brought my car to Monroe in East Syracuse for an inspection. They took the car back and then came out to tell me my wiper was ripped and I needed front pads and rotors. He then said he something about not having another sticker which I wasn’t sure what he meant and then gave me an estimate of $800+ to replace the pads and rotors and the wipers. I told him I couldn’t imagine my brakes were bad since they weren’t slicking, sticking, making noise or any other physical sign that they were worn and that my husband could change them if needed. Also, I had my brakes all done not long ago. They then went into the back and brought my car out to me MINUS an inspection sticker and gave me a slip of paper to put on the dash in case I got stopped. They said I had 24 hours to get my brakes repaired and have it re-inspected. I took my car home and sure enough, my husband took the brakes apart and they were FINE! I then took my car to a trust shop after which they did the same, looked at my brakes and they were absolutely FINE! Gave my an inspection sticker because my car PASSED all along. I will NEVER EVER go to Monro and highly recommend people steer clear of people lying and trying to take advantage of people.
- KNKelly NordbyNov 5, 20255.0The manager was very kind and the staff was very quick to diagnose and take care of the issue! Thank you!
- JBJanine BrownOct 30, 20255.0They were very attentive and looked over it for us after we hit a deer on the highway and said everything look good and didn’t charge us anything big thumbs up to these guys thank you thank you thank you
Frequently Asked Questions About Monro Auto Service and Tire Centers
What types of automotive services does Monro Auto Service and Tire Centers offer?
They provide comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services.
Which tire brands are available at Monro Auto Service and Tire Centers?
They specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
What are the operating hours of Monro Auto Service and Tire Centers in East Syracuse?
They are open Monday through Friday from 7:30 AM to 7:00 PM, and on Saturday from 7:30 AM to 6:00 PM. They are closed on Sundays.
Where is Monro Auto Service and Tire Centers located in East Syracuse?
The center is located at 6477 Basile Rowe, East Syracuse, NY 13057, USA.
How can I contact Monro Auto Service and Tire Centers for appointments or inquiries?
You can reach them by phone at +1 315-432-8982.
Are there any nearby automotive-related businesses to Monro Auto Service and Tire Centers?
Nearby automotive businesses include Monro Muffler Brake & Service and Napa Auto Parts, which can complement your car maintenance and repairs while visiting.
What nearby places can I visit if I'm in the area of Monro Auto Service and Tire Centers?
You can check out Breakout Games - Syracuse for entertainment, or enjoy dining at nearby restaurants like Mi Rancho, Rico's, and Vito's Ristorante.
Is there a nearby gas station or convenience store near Monro Auto Service and Tire Centers?
Yes, Kwik Fill is nearby and offers gas, convenience store items, and a liquor store.
Are there any fitness or recreational facilities near Monro Auto Service and Tire Centers?
Nearby options include Water's Edge Martial Arts for martial arts and fitness training, and Crossfit Loup for gym and sports activities.
Does Monro Auto Service and Tire Centers have an online presence where I can learn more or book services?
Yes, their website is https://locations.monro.com/ny/east-syracuse/6477-basile-rowe, and they also have pages on Facebook and Yelp for updates and reviews.