SIXT Rent a Car New York LGA Airport

Reviews

• ET

  erica torres

  Nov 16, 2025
  1.0
  Terrible customer service! Walked in and everyone was on their phone, noon greeted me until I said something. They did not have the car I reserved on line or anything similar and were not willing to accommodate me with an upgrade as if it’s my fault the confirms a car they didn’t have. Really messed up my day.
• TM

  Taisha Mosley

  Nov 14, 2025
  1.0
  I prepaid for my car to pick up on Tuesday Nov 11, at the LGA location. When I went to pickup the car up. I was told because my license had a different address then where I lived I wasn’t able to rent. I brought proof of my new address, then I was told because it was a debit card. I have credit card so that wasn’t a problem. Still no car. Return my money. Today is Nov 14 I was checking my account n I still didn’t see my money returned to my account. If I didn’t call customer service the account was never closed. Unacceptable. The worst
• IW

  Ivo Wilhelm

  Nov 14, 2025
  1.0
  Avoid renting here — serious concerns about billing practices. Six weeks after returning my rental, I unexpectedly received a toll charge, even though I did not use any toll roads during my trip. My attempts to clarify the issue via email went unanswered, and the amount was charged to my credit card without explanation. According to the rental return protocol, the timestamp of the alleged toll was recorded just five minutes before the vehicle was handed back. At that time, I was already on the lot unloading the car and waiting for the return inspection, making the charge highly questionable. Additionally, be aware that this Sixt station is quite small and not located near the airport terminal. Reaching it requires taking a shuttle bus, which adds extra time and inconvenience.
• LA

  Luis Carlos Arismendy

  Nov 13, 2025
  4.0
  Pese a que queda a un par de millas de distancia del aeropuerto, el shuttle pasa con bastante frecuencia, la atención del personal en general es muy buena, los autos también, el único detalle a tener en cuenta es el horario de apertura y cierre por si se tiene vuelo de madrugada.
• RR

  Ruggero Rusconi

  Nov 11, 2025
  1.0
  I rented a BMW 5 Series yesterday, paying around $1,100 for 13 days. The next morning, the car already had issues with the tires, and the cabin had a very strong onion smell, making it almost unusable. It was replaced with a BMW X1 which, after just half an hour of driving, developed an engine problem. Then I was given a Mercedes GLA — without a single apology or any gesture of courtesy — and it also seemed to be a lower category vehicle compared to the X1. What disappointed me even more was the attitude of the staff. Instead of showing any understanding for the situation, they seemed irritated and almost angry with me, as if the car problems were somehow my fault. Over the past two years, I’ve spent around €10,000 renting cars with Sixt (including XM3, X7, and others), so I believe I should be considered a loyal customer. I’ve always trusted the brand and recommended it to many people, but this time I didn’t feel treated with the care and respect that a loyal customer deserves. On top of that, I lost an entire day of my trip because of all these issues.

Frequently Asked Questions About SIXT Rent a Car New York LGA Airport