Enterprise Rent-A-Car

4.3
2933 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at New York Laguardia Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Laguardia today.

Location

Enterprise Rent-A-Car
9501 Ditmars Blvd, East Elmhurst, NY
11369, United States

Hours

Reviews

4.3
2,933 reviews
5 stars
2,071
4 stars
374
3 stars
136
2 stars
78
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of customers praised the staff for being friendly, helpful, and professional throughout the rental process.

Efficiency

Many reviews highlighted the quick and smooth check-in and check-out processes, with minimal wait times reported.

Vehicle Quality

Customers consistently noted that the rental cars were clean, well-maintained, and in good condition.

Mixed Experiences

While many had positive experiences, some customers reported issues with hidden fees, unclear charges, and unprofessional behavior from certain staff members.

Location Preference

Several customers expressed a strong preference for this location over others, citing excellent service and a good selection of vehicles.
  • AA
    Aurora
    2 days ago
    5.0
    Idk if there’s enough space here thank to thank Seydou, Blake, Nas, Kyle, Dustin and Junior for showing me that great business and customer service does exist in Queens. After a bad experience with raggedy Dollar Car Rental, I called them and before I arrived I felt better these gentleman just completed the experience of excellent customer service. I drove away with tears because I came to bury a dear friend and for a minute I thought I wasn’t gonna make it. My plane landed at 7:30am and I got in the Enterprise rental at 10am. My Aunt said call Enterprise. I did and by far the best decision I made on Thursday! I made the funeral early. What started out as a bad experience ended being one of the best! Thank you so much fellas! I can’t say enough about how spectacular yall are! I’ll spread the word and be back!
  • JW
    jeff white
    3 days ago
    1.0
    I traveled to NY for a funeral and rented a car at Enterprise by the airport. They put a recurring charge for Tolls on my account that I didn't ask for which made me cancel my card. I wont use enterprise again.
  • NM
    Nelly Marrero
    Nov 15, 2025
    4.0
    I thought everything went smooth until....... 1. I returned the car 4 hours before I had it scheduled for. 2. I received a call asking where's the car? and if I wanted more time with it. 3. It was then put in the system like I had returned in the car 30 plus hours after it originally was. 4. I was charged 2 extra days. Issue and refund was resolved quickly.
  • LC
    Lisa Castleberry
    Nov 13, 2025
    5.0
    We became stranded in NYC after numerous delays and finally, cancellation of our flight. We couldn't get rebooked for 2 - 3 days, no guarantees. We were in our Enterprise rental within an hour! Check in and return could not have been faster or smoother. We were so happy to get home! Although long, the drive was quite beautiful! I highly recommend Enterprise!
  • TA
    TylerRose. Author
    Nov 11, 2025
    1.0
    They accuse you of damage but won't tell you what damage. They do not respond to emails. I sent three in the first 24 hours of their email demand. I've been waiting for a call from the branch manager for 2 days. They demand personal information akin to phishing and identify theft, completely out of the blue while providing zero contact or details. There is no information in my profile regarding any damage either. I ordered the ez pass. Was assured at the time of rental it was on and ready. Then a week after my trip, I got hit with $30+ cc charge in tolls. Just the shittiest. Never again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car at New York Laguardia Airport offer?

They offer a wide selection of vehicles, including compact cars, passenger vans, family SUVs, and luxury cars.

What are the operating hours of Enterprise Rent-A-Car at LaGuardia Airport?

They are open daily from 6:00 AM to 11:59 PM.