Monro Auto Service and Tire Centers

Reviews

• MC

  M C

  2 days ago
  5.0
  Work done on time and at a reasonable price, equal to or lower than estimates provided elsewhere
• AB

  Anthony Bateau

  3 days ago
  5.0
  We ordered 4 tires from Tire Agent and had them sent to the Lockport Monro. (This location would receive 0 stars if it were an option) We received the tires a few days later and called to make an appointment to have them put on. The workers there weren't to bright. They managed to install the tires, but couldn't get the sensors to work properly. About 1/2 hr after the install our TPMS light came on. We returned the next morning and the same 2 young men could not get the light to go off. They said they did not have the equipment to properly program the sensors. We were assured by Tire Agent the cost of the sensor installation was included, so naturally we expect that it is able to be done by this facility. We decided to go to another location (N.French Rd in East Amherst), but it wasn't until the next day. We explained to the person at the counter what happened and he told us they could help us later on that day, they were very busy, so in the meantime he told us the manager at Lockport was in to go back there and see if he could resolve the issue. Well Chris was his name. He looked everything over and again were told they didn't have the proper equipment. We were told to take our vehicle to the dealer. What a bunch of crap. We went back to our appointment at the East Amherst location, they took our vehicle in and within about 1 hour the problem was fixed. How is it that one location can't do the job and another can. I honestly think that Chris was too lazy to fix the problem. He knew how, just didn't want to. We were told by the worker that fixed our problem to tell Chris that he had the same equipment as his location and was able to get the job done. That's pretty sad isn't it. We had seasoned workers at the East Amherst location, older and more experienced. Thanks guys for going that extra mile. Any future repairs within reason will be done here. So know this, avoid the Lockport location...they were terrible. Thing is, we had other repairs done there; we were return customers and we were treated like garbage. My advice to Chris is maybe you should find better mechanics and you should probably hang up your career. If I were corporate I would fire you.
• CW

  Chloe Wiechec

  Jan 31, 2026
  1.0
  I brought my car to Monro Auto Service for a routine oil change. The very next day, my transmission completely failed, despite having no prior transmission issues at all before this visit. I ended up having the car inspected and repaired at another shop, where I was hit with over $6,000 in transmission repairs. I can’t say exactly what went wrong during the service, but the timing is extremely concerning, and this was not an issue I had before bringing my vehicle here. I expected a simple oil change and instead was left dealing with a major mechanical failure and a massive expense. Based on my experience, I would strongly advise others to be cautious and closely monitor their vehicle after any service here.
• JS

  Jacky Singer

  Jan 28, 2026
  5.0
  I’ve been going to N. French Rd location for over five years. Never felt like I was being upsold. The staff has always been knowledgeable and pleasant. Highly recommend.
• TM

  Tony Moretta

  Jan 17, 2026
  5.0
  Have an appointment for NYS inspection, was taken on time and completed. Very helpful and polite.

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