Many customers praised the staff for being friendly, helpful, and knowledgeable, with several instances of employees going above and beyond to assist.
Product Availability
The store is generally well-stocked with a variety of parts, although there were some complaints about inventory accuracy and availability of specific items.
Mixed Experiences
While many reviews highlighted positive interactions, there were notable mentions of rude or unhelpful staff, leading to inconsistent customer experiences.
Convenience
Customers appreciated the quick service and ease of finding parts, though some expressed frustration over the need to return for warranty issues or incorrect parts.
OC
oliver and company
Nov 19, 2025
5.0
Super helpful staff! Michael installed my car battery in the freezing cold!
CS
Christian Santiago
Oct 14, 2025
5.0
Autozone in Derby has exceptional customer service. Cameron and Kevin were very helpful with made it very easy to return parts and with purchasing the correct ones needed.
YD
Yvonne DeLand
Aug 8, 2025
5.0
Had everything I needed, plus friendly, knowledgeable staff
LR
Luis Rodriguez
Jul 19, 2025
5.0
I became friends with the guys here. They are nice.
Frequently Asked Questions About AutoZone Auto Parts
What are the store hours for AutoZone Auto Parts in Derby, NY?
AutoZone Auto Parts in Derby is open Monday through Thursday from 8:00 AM to 8:00 PM, Friday and Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Which auto parts brands are available at AutoZone Auto Parts in Derby?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone provides in-store pickup and same-day delivery services for customer convenience.
Where is AutoZone Auto Parts located in Derby, NY?
AutoZone Auto Parts is located at 6919 Erie Rd, Derby, NY 14047, United States.
How can I contact AutoZone Auto Parts in Derby?
You can call the store at +1 716-670-6000 or email customer.service@autozone.com.
What types of products does AutoZone Auto Parts sell?
AutoZone sells auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Are there any nearby grocery stores or supermarkets close to AutoZone in Derby?
Yes, Tops and Tops Friendly Markets are nearby grocery stores offering shopping and gas station services, convenient for customers before or after visiting AutoZone.
Where can I find automotive repair services near AutoZone Auto Parts in Derby?
We Care Auto, an automotive repair shop, is nearby and can assist with vehicle repairs in addition to AutoZone's parts and accessories.
Which banks are located near AutoZone Auto Parts in Derby?
Citizens Bank and Citizens Bank Supermarket Branch are nearby financial institutions, making it easy for customers to handle banking tasks during their visit.
Are there dining options near AutoZone Auto Parts in Derby?
Yes, nearby dining options include McDonald's for fast food and ZENSHI Handcrafted Sushi for sushi and casual dining.