Goodyear Auto Service

Reviews

• JH

  Jordan Harris

  5 days ago
  1.0
  Been going here with three vehicles for years. Not anymore. Got a quote for tires (Cooper Endeavor 255/65R18) and booked an appointment. The price for those was roughly equal to anywhere else. They also did $100 discount but their labor is almost double other local shops so that’s a wash. About 20 minutes before the appointment they call and say they don’t have the tires but they will put on Goodyear Fortera the same price and they normally sell those for $30 more. Ok, cool. It’s winter and I needed rubber on there to be safe so trusted them. Stupid mistake on my part to trust them. After having them put on I had time to look them up and they are between $30-60 per tire than the Cooper tires on the quote from anywhere but here. When I went and showed them They told me if I had asked for the Fortera’s in the first place they would have price matched but because I asked for the Coopers they will only price match to those, which are more expensive tire anywhere else. So the are giving me the privilege of overpaying 20+% because of their screw up not getting me the right tires in time for the appointment they scheduled. I hope ripping me off for a couple hundred once was worth the loss of a couple thousand per year.
• SB

  Samantha Barto

  Dec 4, 2025
  5.0
  My TPMS was flashing low pressure because of the cold. I stopped by Goodyear and Ryan topped off all 4 tires and I was on my way in minutes. Quick and friendly customer service!
• ND

  Nikolaus Deems

  Aug 6, 2025
  2.0
  I never had a big problem with these guys. They've always been quite overpriced and try to "up-sell" additional unnecessary work. For example, they charge $200/hour for labor vs. $120-150/hour for other shops in town (like Kapral), and their mark-up on parts is excessive (e.g., $60-70 for 5 qts of synthetic oil and a filter vs. $40 for name brands at Advance). However, they do good work and can usually have my car done by the end of the day of I drop it off in the morning, so they're great if I need something done urgently. They were always a 2.5-star establishment; polite, courteous, fast, but overpriced and give a sleazy vibe when up-selling. HOWEVER, this last instance really ground my gears (pun intended). I heard grinding when I would come to a stop, so I assumed I would need new brakes. I dropped it off the morning of the 28th. When I handed over the keys and mentioned the brakes, Emily at the front desk mentioned brakes cost about $500-600. When Mike called me in the early afternoon, he confirmed my suspicion that they were metal-on-metal, and that I needed rear brakes and that I should also do the front since they would need replacing soon (of course he wanted to up-sell me more work too, some of which was needed, but most was not). I inquired about the cost, and Mike said he would have me out the door for just over $500. So, imagine my surprise when I go to pick it up at CoB when I was charged $1100!! Of course, all the managers were gone so I couldn't discuss it then and had to pay in full to get home, but the guy tells me because it was $500 for EACH axle. Neither Emily nor Michael made that clear; if it wasn't stated outright that $500 was the total cost, it was HEAVILY implied by both of them. Had I known it was $500 each, I would have not approved the work I feel this was intentionally deceitful and duplicitous. Side note: for front & rear rotors & pads, Goodyear charged me $530 ($265/axle). Rock Auto has premium & high-performance kits (Power Stop & R1 Concepts) for at most $360. Two-axle daily driver kits run about $150-200. And those include everything needed to do brakes on both axles. So, unless Goodyear is putting track ready parts on my daily driver Subaru, they're absolutely fleecing me. But since they don't list the brand on the receipt, I guess I'll never know. I called the following morning to voice my discontent, and Mike immediately started backpedaling and reframing our conversation, implying that I "should have known" and "the total price I quoted was when we were taking about the rear axle." Well, you did not make that at all clear, and had you simply apologized for the misunderstanding instead of digging your heels in and doubling down, I wouldn't be writing this negative review. In the end, Mike was "gracious" enough to refund the $200 labor on the second axle, so that's why they're receiving two instead of one star.
• RP

  Rise Peacock

  Sep 20, 2022
  1.0
  By far the most sketchy experience I have ever had with mechanic services. I had my car towed to Goodyear because I am a AAA member and was informed that I would receive a discount on labor costs. I do not usually go to places like this as I have been taught that they try to "up-sale" you. When I received the booking call from Goodyear the following day, the person I spoke to was rude and short. By Monday, I was informed that my car was done - the starter needed to be replaced - but they "recommended" about $1500 in additional repairs. I politely declined, thanked them for their time, and then inquired about the AAA discount. Of course, they conveniently "forgot" but assured me they would add it to the bill when I arrived to pick up my car. When I came to pick up my car, the gentleman who cashed me out at the counter was rude - Additionally, I had to inquire about the discount for the second time. When I asked him about it, he became visibly defensive and said, "Did they know?" Confused by the question, I replied, "I've spoken with this shop about this two times." Admittedly, he did apply the discount. When I get to my car in the parking lot, I sit in the car, and it smells AWFUL! I take it down the street and realize that it had an additional 94 miles on it (yes, you read that correctly - 94), and a headlight was out - which tells me that the interior of my car was rattled quite a bit. I'm unsure what kind of joy ride my vehicle was taken on, nor why it came back damaged and smelly. Truthfully, I felt so shocked by the experience that I considered not saying anything at all - but then I figured it's a pretty outrageous story that folks should know about regardless if a stupid Google Review will result in any solution. Don't bring your care here, folks. Plain and simple. *EDIT: I forgot to mention that when I turned my car on the radio was blasting and set to an entirely different station.

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