Goodyear Auto Service

Reviews

• ND

  Nikolaus Deems

  Aug 6, 2025
  2.0
  I never had a big problem with these guys. They've always been quite overpriced and try to "up-sell" additional unnecessary work. For example, they charge $200/hour for labor vs. $120-150/hour for other shops in town (like Kapral), and their mark-up on parts is excessive (e.g., $60-70 for 5 qts of synthetic oil and a filter vs. $40 for name brands at Advance). However, they do good work and can usually have my car done by the end of the day of I drop it off in the morning, so they're great if I need something done urgently. They were always a 2.5-star establishment; polite, courteous, fast, but overpriced and give a sleazy vibe when up-selling. HOWEVER, this last instance really ground my gears (pun intended). I heard grinding when I would come to a stop, so I assumed I would need new brakes. I dropped it off the morning of the 28th. When I handed over the keys and mentioned the brakes, Emily at the front desk mentioned brakes cost about $500-600. When Mike called me in the early afternoon, he confirmed my suspicion that they were metal-on-metal, and that I needed rear brakes and that I should also do the front since they would need replacing soon (of course he wanted to up-sell me more work too, some of which was needed, but most was not). I inquired about the cost, and Mike said he would have me out the door for just over $500. So, imagine my surprise when I go to pick it up at CoB when I was charged $1100!! Of course, all the managers were gone so I couldn't discuss it then and had to pay in full to get home, but the guy tells me because it was $500 for EACH axle. Neither Emily nor Michael made that clear; if it wasn't stated outright that $500 was the total cost, it was HEAVILY implied by both of them. Had I known it was $500 each, I would have not approved the work I feel this was intentionally deceitful and duplicitous. Side note: for front & rear rotors & pads, Goodyear charged me $530 ($265/axle). Rock Auto has premium & high-performance kits (Power Stop & R1 Concepts) for at most $360. Two-axle daily driver kits run about $150-200. And those include everything needed to do brakes on both axles. So, unless Goodyear is putting track ready parts on my daily driver Subaru, they're absolutely fleecing me. But since they don't list the brand on the receipt, I guess I'll never know. I called the following morning to voice my discontent, and Mike immediately started backpedaling and reframing our conversation, implying that I "should have known" and "the total price I quoted was when we were taking about the rear axle." Well, you did not make that at all clear, and had you simply apologized for the misunderstanding instead of digging your heels in and doubling down, I wouldn't be writing this negative review. In the end, Mike was "gracious" enough to refund the $200 labor on the second axle, so that's why they're receiving two instead of one star.
• LC

  Laura Cameron

  Jul 6, 2025
  5.0
  I took my car here after learning I needed new front tires to pass inspection. This was my second time using this shop, after having a damaged tire replaced here a couple of years ago. I don't remember ever using another auto service that delivers on their estimate down to the exact penny. Both times, I received honest, friendly service in a timely manner, for exactly what was quoted. I found everyone I dealt with here to be perfectly pleasant and helpful, and I got a better price than I was quoted elsewhere. I highly recommend them.
• CW

  Christian Witte

  Jul 4, 2025
  4.0
  Does their best
• CE

  Chris Ebanks

  Jun 14, 2025
  4.0
  Very helpful. They went the extra mile to get my car up and running.
• KT

  Kathryn Thomas

  Apr 20, 2019
  5.0
  I buy my tires here always! Cory is friendly and very helpful in getting me the right tires. Great shop!!

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