While many customers praised the friendly and helpful staff, there were significant complaints about poor service, lack of communication, and unprofessional behavior from management.
Pricing Issues
Several reviews highlighted concerns about unexpected charges and perceived bait-and-switch tactics regarding pricing, leading to dissatisfaction among customers.
Service Quality
Mixed feedback on service quality; some customers reported quick and efficient service, while others experienced issues with incomplete repairs and misdiagnoses.
Reliability
The business has a loyal customer base that appreciates the reliability and thoroughness of the service, but there are notable instances of customers feeling taken advantage of.
Appointment Management
Customers expressed frustration with appointment scheduling and wait times, indicating a lack of organization and efficiency in handling service requests.
DS
Donna Salituri
3 days ago
1.0
Went in to have a tire checked out. Was losing air. They tried to sell me two new tires. Brought my car into Subaru and they fixed the valve for $60.
Don’t fall for their BS. Not an honest dealership. I knew the guy was pushy when he spoke to someone on the phone for a wheel alignment price. He told them you get what you pay for when you get a cheaper price.
Do yourself a favor pass them bye!!!
DJ
Doron J
Nov 13, 2025
5.0
I drove out East to Smithtown for an evening event and was over 20 miles from home. Upon arriving at my destination, I noticed my front left tire was losing air fast. It was 32 degrees out, dark and I had no desire to play with a spare tire. All the stores nearby were already closed but this one was open and only a few miles away. I called and spoke with Anthony who told me to stop by, and they will see what they can do. He did this even though they were about to close for the night within less than an hour. Upon arrival Anthony checked my tire and took the car into the garage to put it on a lift. 30 minutes later I was back on the road with a fixed tire. The night went from a serious headache to a fun time once I was able to return to the venue for which I originally came. Serious thank you to this store, I was very happy with the service and there was no pressure or attempt to oversell me. Just got me back on the road happy.
YT
Yashira Thomas
Nov 7, 2025
2.0
Friend took her car in for new tires and serviced. They broke a bolt off of her wheel, didn't tell her, and still charged her for a full service. When she statyed driving noticed something wasn't right. Inspected it when she got home and noticed there was a bolt missing. Unacceptable service!
BD
B Dorak
Oct 29, 2025
1.0
AVOID THIS PLACE AT ALL COSTS
We brought our car in for a simple skid plate replacement after ours came off on our Honda. Should’ve been a quick, easy thing.
When they were done, we realized that every time we braked the car there would be a crazy skidding sound. IT WAS NOT THERE PRIOR TO THE SKID PLATE REPLACEMENT. And our pads DO NOT require a replacement.
When I returned to the car to Goodyear and told them it was making a sound that wasn’t there prior to them working on it, they got extremely toxic and expressive. One gentleman told me that they “were not liable for anything” and if we wanted them to take a look at it there would be a “$250 DIAGNOSTIC” fee. WHAT A SCAM!
I’ve heard of mechanic businesses doing this type of SCAM but hoping it’s not the case. But they wouldn’t even look at it unless I PAID THEM! FOR THEIR MISTAKE!
In any case, AVOID THESE PEOPLE!! Even if there is no foul play, they are extremely uncompromising, unhelpful and greedy.
A mechanic should look at your car whenever!! ESPECIALLY if it’s an issue they might’ve caused.. Never pay a mechanic $250 JUST TO LOOK at your car!
NN
Niice Nails
Oct 21, 2025
5.0
Best service in town! Offer the upmost care to my precious vehicle and we’re very kind. Definitely recommend
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service offers full-service tire and automotive repairs, including tire sales, brake service, oil changes, and general auto repair.
Where is Goodyear Auto Service located?
Goodyear Auto Service is located at 6400 Jericho Turnpike, Commack, NY 11725-2828, USA.
What are the operating hours for Goodyear Auto Service?
They are open Monday through Saturday from 7:30 AM to 7:30 PM and Sunday from 8:00 AM to 5:00 PM. Holiday hours vary, with closures on November 27 and December 25, and reduced hours on December 24 and 31.
Does Goodyear Auto Service offer in-store pickup?
Yes, they offer in-store pickup services.
What payment options does Goodyear Auto Service accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
Can I make an appointment online at Goodyear Auto Service?
Yes, appointments can be made online through their website's reservation system.
Are there nearby restaurants to Goodyear Auto Service where I can dine before or after my visit?
Yes, nearby dining options include Ruby Tuesday, Il Toscano Seafood and Steak, Anthony's Coal Fired Pizza, and White Castle.
What local health and medical services are near Goodyear Auto Service?
Nearby health and medical services include Chase Dental Sleepcare, Jenny Craig Weight Loss Center, National Dental Commack, New York Spine Institute, and CityMD emergency room.
Are there any nearby banks or ATMs near Goodyear Auto Service?
Yes, Apple Bank and Apple Bank ATM are located nearby for your banking needs.