Monro Auto Service and Tire Centers

Reviews

• AA

  Amber

  2 days ago
  5.0
  Stopped by Monro today for Sable’s (my Volvo’s) NY state inspection and had a great, super quick experience. Justin helped us out—he was friendly, straightforward, and got everything taken care of without any hassle. We were in and out in less than 20 minutes, which honestly felt like a small miracle for anything car-related. 😅 Really appreciate how easy they made the whole process. Definitely recommend this location if you need an inspection or service. I’ll definitely be back when Sable needs anything else!
• JF

  Julie Fournier

  Mar 2, 2026
  5.0
  The newly appointed manager, Justin Shreiner was amazing! After getting the run around from another company, I was advised to go to Justin’s location. Justin was able to get me in as soon as I arrived. He empathized with my issue and lack of communication from the other company and HE apologized on their behalf. He kept me updated about my service as it was occurring and made sure I was able to get in and out as needed. I will be coming here for my next oil change and told my husband he also needs to give this location his business.
• KG

  Kendra Gravely

  Feb 16, 2026
  5.0
  I needed my window wipers switch replaced badly! I went here and Justin was so sweet and attentive! I definitely paid more then what I was planning but it was dangerous to delay getting them done.. Justin was communicating with me through the process. Highly recommend! Good customer service
• AH

  Alec Hicks

  Feb 16, 2026
  5.0
  Mike is a fantastic guy. Great customer service and willingness to help out the customer. Very clear with his instruction. Will come back for future work needed to be done on my cars
• KP

  Kyle Phillips

  Feb 9, 2026
  1.0
  Brought my truck in for a simple sensor swap. I had a cooling fan that wouldn’t turn off. Should have been a one day job. Two days max if they didn’t have the part. They strung me along for two weeks. It turns out one of the sensors threads into the engine block on my truck. They broke the engine block during repair. Damage was catastrophic and I needed a whole engine replacement. It would have been nice if they were transparent about that with me, but I had to bring my truck to An independent master technician to figure that out, and then back to the dealership where it was ultimately repaired on their insurance companies time. They turned $1000 sensor swap into a $17,000 engine replacement. And get this, once my new engine was installed, the dealership took my truck for a test drive. The PCV valve blew. Monroe Must have realized it was broken during their repair and instead of replacing it, they tried the JB welded it back together. As if that was not bad enough, the PCV valve is supposed to allow pressure to release through the valve. They JB welded it shut. So when the dealership test drove the vehicle, the pressure had nowhere to go and it blew. From early November to mid January I was without my truck while all this nonsense got rectified. Paying for rentals out of my pocket, tow truck charges, Diag from master technicians. All during the holidays, absolute hacks, take your business elsewhere. This place should be closed down.

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