Monro Auto Service and Tire Centers

4.6
708 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
1550 Central Avenue, Colonie, NY
12205, United States

Hours

Reviews

4.6
708 reviews
5 stars
625
4 stars
19
3 stars
9
2 stars
8
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Brandon and Justin received high praise for their exceptional customer service, going above and beyond to assist customers with their car needs.

Efficiency

Many customers noted the quick and efficient service, with several reviews highlighting fast turnaround times for repairs and inspections.

Professionalism

The staff demonstrated professionalism and knowledge, providing clear explanations of services needed and maintaining a clean environment.

Mixed Experiences

While most reviews were positive, some customers reported issues with service delays and misdiagnoses, indicating inconsistency in service quality.

Value for Money

Customers appreciated fair pricing and the effort to provide cost-effective solutions, although some felt pressured into additional services.
  • BT
    Brent Tague
    2 days ago
    1.0
    I brought my car in to fix a slow tire leak. They got me right in and took care if it, so I though. My tire was flat after a few hours, and now I could hear it leaking. I put air in and went back. I waited for 3 hours and they did not get my car back in to look at. I finally had to leave. When I called back the next day, the manger said he was not sure if he could get me in because they were busy. I had to go elsewhere and pay someone else to fix what I already paid Monro to fix.
  • KB
    Kimberly Barfuss
    3 days ago
    5.0
    Justin was amazing. He squeezed me in at the end of the day and didn't charge any crazy outrageous fees to replace the battery (that they blessedly had in stock) and do an inspection. He told me how to get the car registered online, gave recommendations for other car needs, and was very helpful and patient overall. I cannot say enough how grateful I am! Thanks you!!
  • JA
    Jennifer Ali
    Nov 25, 2025
    5.0
    Had an issue with my window not closing, called Monro and they had me come right over. Justin was very helpful, kind, and patient. I truly appreciated the time he took with me, especially since I didnt have an appointment. Justin even taped the window for me until it gets fixed so I wouldn't be cold. Stellar customer care. Thank you Monro & Justin!
  • AB
    Ashley B
    Nov 18, 2025
    5.0
    I called to see if I can been seen today to check battery. Brandon was very welcoming and informed me to come now and he will have it checked. Brandon was able to check my car as soon as I got there and informed me my battery needs to be replaced. I’m grateful of the customer service and immediate check on my car. I always can depend on the colonie location to see me when I call and help repair any issue to my car. Brandon and the rest of the guys are angel sent to colonie.
  • RE
    Rebecca Eagle
    Nov 16, 2025
    5.0
    I ended up here by accident but divinely timed. Brandon and Justin handled my error in giving me above and beyond what I expected or imagined. As I'm covered by SilverRock thanks to a Carvana car (do not recommend) I had 4 shoppes in the area to chose from. I chose one on Central Ave, but ended up at this one by a fluke. So glad that I did! These gentlemen provide respectful, urgent, mindful customer service. They ask, listen, and provide what you need by being proactive in meeting your possible needs even before they are expressed! Their shop at this time of year is festive. They provide a clean, comfortable, and joyful environment. They provide snacks. They accommodated a gentleman in a wheelchair in my midst with dignity and respect. All were treated like loyal customers in this place, even one who had to stay the night due to a tire blow from at least 4 hours away. They know their stuff. They are professional and efficient, and they charge a beyond fair price for red carpet, royalty treatment. Thank you! You were worth the tip from East Greenbush and I will be making it again for the simple to the complex...whatever comes my way thanks to your first impression. God bless!

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro provides dealer-quality auto maintenance, repairs, vehicle inspections, installations, roadside assistance, towing, check engine services, and specializes in tire changes.

Which tire brands are available at Monro Auto Service and Tire Centers?

Monro offers tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.