Monro Auto Service and Tire Centers

Reviews

• BT

  Brent Tague

  2 days ago
  1.0
  I brought my car in to fix a slow tire leak. They got me right in and took care if it, so I though. My tire was flat after a few hours, and now I could hear it leaking. I put air in and went back. I waited for 3 hours and they did not get my car back in to look at. I finally had to leave. When I called back the next day, the manger said he was not sure if he could get me in because they were busy. I had to go elsewhere and pay someone else to fix what I already paid Monro to fix.
• KB

  Kimberly Barfuss

  3 days ago
  5.0
  Justin was amazing. He squeezed me in at the end of the day and didn't charge any crazy outrageous fees to replace the battery (that they blessedly had in stock) and do an inspection. He told me how to get the car registered online, gave recommendations for other car needs, and was very helpful and patient overall. I cannot say enough how grateful I am! Thanks you!!
• JA

  Jennifer Ali

  Nov 25, 2025
  5.0
  Had an issue with my window not closing, called Monro and they had me come right over. Justin was very helpful, kind, and patient. I truly appreciated the time he took with me, especially since I didnt have an appointment. Justin even taped the window for me until it gets fixed so I wouldn't be cold. Stellar customer care. Thank you Monro & Justin!
• AB

  Ashley B

  Nov 18, 2025
  5.0
  I called to see if I can been seen today to check battery. Brandon was very welcoming and informed me to come now and he will have it checked. Brandon was able to check my car as soon as I got there and informed me my battery needs to be replaced. I’m grateful of the customer service and immediate check on my car. I always can depend on the colonie location to see me when I call and help repair any issue to my car. Brandon and the rest of the guys are angel sent to colonie.
• RE

  Rebecca Eagle

  Nov 16, 2025
  5.0
  I ended up here by accident but divinely timed. Brandon and Justin handled my error in giving me above and beyond what I expected or imagined. As I'm covered by SilverRock thanks to a Carvana car (do not recommend) I had 4 shoppes in the area to chose from. I chose one on Central Ave, but ended up at this one by a fluke. So glad that I did! These gentlemen provide respectful, urgent, mindful customer service. They ask, listen, and provide what you need by being proactive in meeting your possible needs even before they are expressed! Their shop at this time of year is festive. They provide a clean, comfortable, and joyful environment. They provide snacks. They accommodated a gentleman in a wheelchair in my midst with dignity and respect. All were treated like loyal customers in this place, even one who had to stay the night due to a tire blow from at least 4 hours away. They know their stuff. They are professional and efficient, and they charge a beyond fair price for red carpet, royalty treatment. Thank you! You were worth the tip from East Greenbush and I will be making it again for the simple to the complex...whatever comes my way thanks to your first impression. God bless!

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