Monro Auto Service and Tire Centers

4.2
263 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
8252 US Route 11 S., Cicero, NY
13039, United States

Hours

Reviews

4.2
263 reviews
5 stars
195
4 stars
14
3 stars
6
2 stars
3
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor communication.

Appointment Management

Numerous reviews highlighted issues with appointment scheduling, including long wait times and the inability to honor scheduled appointments.

Service Quality

While some customers were satisfied with the quality of service and repairs, others expressed concerns about upselling and perceived dishonesty regarding necessary repairs.

Pricing

Customers noted that while some found the prices reasonable, others felt they were overcharged for services.

Staffing Issues

Several reviews mentioned a lack of staff, which contributed to delays and poor service experiences.
  • JD
    John D
    Jan 5, 2026
    5.0
    The manager Jeff was extremely helpful.We will definitely be doing business with him again
  • BH
    Brian Hilliker
    Dec 30, 2025
    5.0
    Quick friendly service!
  • CC
    cameron
    Dec 15, 2025
    4.0
    One of my lug bolts was loose when I torqued them down after the install of new tires other than that amazing service
  • AM
    alicia mitchell
    Dec 13, 2025
    1.0
    I called & had an appointment to have my tires (that I bought there) rotated at this place, Monro - 8252 US Rt. 11 in Cicero. The manager tells me that the middle of my tires are balding & I need new tires. He said that they could not service the vehicle to rotate my tires because of this. He didn't show me a tread depth gauge or measurement to prove this was the case with my tires. I told him I'd get a second opinion. I rate this place a 0. There was only 2 people running the business at this location. I then proceeded to call the same day another Monro business and made an appointment with the Monro in North Syracuse. They rotated my tires and never mentioned anything about my tires balding. Unbelieveable!
  • JM
    Jeffrey MacBain
    Dec 11, 2025
    3.0
    Jeff the manager was outstanding. Staff is friendly however, when I got four new tires, all of them were different pressures when I left which to me is a little bit crazy since it’s supposed to be balancing and mounting also that you pay for which is like $100 service and when I laughed one tire was at 40 which to me is insane and one tire was at 34 so either the kid who did the tires was brand new or wasn’t top properly but anyway, I had to go somewhere else to get them balanced

Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of services does Monro Auto Service and Tire Centers in Cicero offer?

Monro Auto Service and Tire Centers provides dealer-quality auto maintenance and repair, including vehicle inspections, installations, road assistance, towing, check engine services, and specializes in tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

What are the operating hours for Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and closed on Sundays.