Need a rental car in Cicero, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Cicero location today.
Many customers praised the friendly and helpful staff, noting their professionalism and willingness to assist.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.
Reservation Issues
There were multiple complaints about reservation mishaps, including unavailability of reserved vehicles and poor communication regarding bookings.
Overall Experience
While many customers had positive experiences, some reported significant frustrations that impacted their overall satisfaction.
AA
Andrea
Dec 31, 2025
4.0
I’ve generally had good experiences with Enterprise (Cicero location), and the staff this time were friendly and helpful. The 2025 Nissan Sentra was reliable, but Apple CarPlay wouldn’t connect—even with staff help. This meant I couldn’t use Maps through the dashboard, so I had to look at my phone for navigation—less safe on long drives. Hands-free tech like CarPlay should be standard.
On the return trip, I hit severe winter weather near Syracuse and decided not to stop for gas, both for safety and to make sure the car was returned on time. I understand the policy, but the fuel charge ($5.60/gallon) felt steep under the circumstances. A bit of flexibility here would have been appreciated.
Overall, solid service and great people, but a few issues kept this from being a 5-star experience.
AW
Ang Wood
Dec 25, 2025
5.0
I can’t say enough good things about Enterprise. Every time I use Enterprise, the associates are incredibly kind, professional, and accommodating. They truly go above and beyond to make the rental process easy and stress-free.
From check-in to return, the customer service is consistently outstanding. They’re always willing to help, answer questions, and make sure I’m taken care of. It’s rare to find a team that is this friendly and reliable every time, but they never disappoint.
Highly recommend Enterprise to anyone looking for excellent service and a smooth rental experience!
TR
Thomas Restuccio
Dec 2, 2025
5.0
I recently reserved a vehicle through this location. Due to the high volume of rentals for the holiday week, I was able to work with Joe and Leah to ensure that the proper size vehicle was available.
The pick-up and drop off was very easy and Joe was able to rectify a small issue that occurred during the rental in a timely and efficient manner.
I highly recommend renting from this location with a friendly, attentive and professional staff.
NT
Nettie Taylor
Nov 27, 2025
5.0
I had a great experience with the Enterprise team on Brewerton Rd.l picked my vehicle up on a rainy evening. The agent had it warm, gas tank full and clean.My return of the vehicle was quick and easy. Thanks for excellent customer service.
NS
Nicole Spencer
Nov 9, 2025
5.0
I don’t use any one else but enterprise, it’s always a great experience!