Monro Auto Service and Tire Centers

4.1
316 reviews
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Business Details

78 Brookside Avenue (Chester Mall), Chester, NY
10918, United States
(845) 469-9688
https://locations.monro.com/ny/chester/78-brookside-avenue

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
78 Brookside Avenue (Chester Mall), Chester, NY
10918, United States

Hours

Reviews

4.1
316 reviews
5 stars
223
4 stars
21
3 stars
6
2 stars
5
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor communication.

Service Quality

Inconsistent service quality; some customers experienced excellent repairs while others reported damage and dissatisfaction with work done.

Timeliness

Many customers expressed frustration with long wait times and missed appointments, indicating issues with scheduling and efficiency.

Pricing Transparency

Several reviews highlighted concerns about pricing, with some customers feeling overcharged or misled about costs.

Staffing Issues

Frequent mentions of being understaffed, leading to delays and poor service experiences.
  • BG
    Becky Guz
    Dec 29, 2025
    5.0
    Ryan Cook provides exceptional customer service, truly caring about his clients' needs. He takes the time to understand their financial situations and offers alternative solutions, such as the Plaid loan. His assistance allowed me to purchase new tires, and I highly recommend him for a promotion.
  • TE
    Tiara Edelen
    Dec 14, 2025
    5.0
    Everyone here is a delight! Very friendly and very good at what they do! Only place I'll take my truck!
  • KG
    Khala Grace
    Dec 1, 2025
    1.0
    Initially called the store only to be sent to a service center. Asked to be redirected to the store but there was no one available at the desk. Then asked about walk-in alignments, the man on the phone said 'yes'. Once at the physical store, no one is at the desk and there's a line of people in the waiting area. Once a staff comes in, stated that usually could do walk-in alignments but can't today because short staff. There's literally one mechanic. Sad state of affairs for this business and even sadder for a car that needs an alignment. Why bother keeping a shop if a company isn't going to maintain good customer service?
  • MH
    Michael Hallmann
    Dec 1, 2025
    5.0
    Always great service and professional work by the mechanic and the whole service team
  • ML
    Meredith Lienemann
    Nov 17, 2025
    5.0
    Always a pleasure to see Dan & Johnna!
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Frequently Asked Questions About Monro Auto Service and Tire Centers

What are the main automotive services offered at Monro Auto Service and Tire Centers in Chester, NY?

Monro Auto Service and Tire Centers provides dealer-quality automotive services including maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with top-quality brands.

What tire brands does Monro Auto Service and Tire Centers specialize in?

They specialize in tire changes using top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.