Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and dismissive behavior.
Pricing Issues
Many customers felt prices were high and experienced unexpected charges, leading to dissatisfaction.
Service Quality
Inconsistent service quality reported; some customers received excellent service while others felt their vehicles were not properly inspected or repaired.
Management Concerns
Several reviews highlighted issues with management, including unprofessional behavior and poor communication.
Timeliness
Customers expressed frustration with long wait times and delays in service, particularly regarding appointments.
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Greg Gfazo
Nov 13, 2025
5.0
Came to get a coolant leak checked out they figured out the problem and fixed it right away was in and out with two hours! Great work
MR
Michael Rosenberg
Nov 13, 2025
5.0
The manager was great, he went out his way to find and pick up my tires and install them all on the same day. This location on Harlem Rd is my new go to!
TS
Tevin Steward
Oct 29, 2025
1.0
I cant warn people enough not to go here. I came to this location about two weeks ago to get my brakes and rotors done, they wanted, if i remember correctly, a little over $1500 initially. The manager, Alvin, took it down to $1300, which I appreciate. I pay them, drop the car off, then get a phone call from the other technician telling me I need two calipers and then I need to pay another $900. I talk to Alvin again, he agrees that this is a really high price for two calipers and drops it down to a bit over $500.
The work gets done, 9 days later i have a new, worse problem with my brakes. I cant press them like normal, I have to actually FORCE the pedal down. At this point, I can still get my pedal to the floor. I bring it back, they tell me a need now I need a new master cylinder and brake booster, that the parts are not easy to come by, and now my brake wont gp all the way down. A few days go by, I speak to some people, ask questions on reddit, look on Google, and ask chatgpt some questions about this situation and everything seems to think this is suspicious and that I should see what the cost to repair this would me. A friend of mine contacts another shop and they tell them $971 after tax, labor and everything, even with the parts being difficult to find for my vehicle. I get back with Monro and you know that they want? $1700! Do not go here they will rob you!
Edit: I made this post a couple of hours ago and have called the shop my friend got in contact with myself to confirm the price. They dropped the price even more because they found a cheaper part. $885.
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Sifat Ahmed
Oct 15, 2025
5.0
Great service, did exactly what I asked
MB
Maja Begic
Oct 3, 2025
1.0
Just wanted to give a quick review on my experience. I came in with a nail in my tire and the gentleman at the front desk came out and told me that the tire is not fixable because of where the nail is . Tried selling me a tire for 180 dollars with instalation. I knew something wasn't right and they were trying to take advantage of me. Ended up going to Fox Tire on William Street. Fixed my tire for 30 bucks. Very disappointed and I will never step my foot in this place
Frequently Asked Questions About Monro Auto Service and Tire Centers
What services does Monro Auto Service and Tire Centers provide?
Monro offers comprehensive auto care including maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with brands like Goodyear and Cooper.
What are the operating hours of Monro Auto Service and Tire Centers?
Monro is open Monday to Friday from 7:30 AM to 7:00 PM, and Saturday from 7:30 AM to 6:00 PM. It is closed on Sundays.
Where is Monro Auto Service and Tire Centers located?
The center is located at 2375 Harlem Road, Cheektowaga, NY 14225, United States.
How can I contact Monro Auto Service and Tire Centers for appointments or inquiries?
You can contact Monro by phone at +1 716-894-1148 or visit their website at https://locations.monro.com/ny/cheektowaga/2375-harlem-road.
Which tire brands are available at Monro Auto Service and Tire Centers?
Monro specializes in tire changes featuring top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
Are there any nearby banks where I can handle financial needs before visiting Monro?
Yes, Citizens Bank and M&T Bank are nearby which can be convenient for your banking needs before or after your visit to Monro.
What nearby dining options are available around Monro Auto Service and Tire Centers?
Nearby dining includes Rachel's Mediterranean Grill - East Buffalo, Pardon My Cheesesteak, and IHOP, great for grabbing a meal before or after your auto service.
Are there any nearby health and wellness services close to Monro Auto Service and Tire Centers?
Yes, Endeavor Health Services, Mid - Erie Mental Health Services, and Dr. Sanjay Gupta offer counseling, addiction treatment, and medical services nearby.
What specialized automotive services or other auto dealers are nearby Monro?
Nearby is Quick Lane at Basil Ford for automotive services and Basil Ford itself, which offers car sales, repairs, and auto-related services.
Does Monro Auto Service and Tire Centers have a social media presence where I can get updates?
Yes, Monro has Facebook and Yelp pages accessible through their location website link for social updates and customer reviews.