Monro Auto Service and Tire Centers

4.1
419 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
2375 Harlem Road, Cheektowaga, NY
14225, United States

Hours

Reviews

4.1
419 reviews
5 stars
291
4 stars
34
3 stars
13
2 stars
7
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and dismissive behavior.

Pricing Issues

Many customers felt prices were high and experienced unexpected charges, leading to dissatisfaction.

Service Quality

Inconsistent service quality reported; some customers received excellent service while others felt their vehicles were not properly inspected or repaired.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior and poor communication.

Timeliness

Customers expressed frustration with long wait times and delays in service, particularly regarding appointments.
  • GG
    Greg Gfazo
    Nov 13, 2025
    5.0
    Came to get a coolant leak checked out they figured out the problem and fixed it right away was in and out with two hours! Great work
  • MR
    Michael Rosenberg
    Nov 13, 2025
    5.0
    The manager was great, he went out his way to find and pick up my tires and install them all on the same day. This location on Harlem Rd is my new go to!
  • TS
    Tevin Steward
    Oct 29, 2025
    1.0
    I cant warn people enough not to go here. I came to this location about two weeks ago to get my brakes and rotors done, they wanted, if i remember correctly, a little over $1500 initially. The manager, Alvin, took it down to $1300, which I appreciate. I pay them, drop the car off, then get a phone call from the other technician telling me I need two calipers and then I need to pay another $900. I talk to Alvin again, he agrees that this is a really high price for two calipers and drops it down to a bit over $500. The work gets done, 9 days later i have a new, worse problem with my brakes. I cant press them like normal, I have to actually FORCE the pedal down. At this point, I can still get my pedal to the floor. I bring it back, they tell me a need now I need a new master cylinder and brake booster, that the parts are not easy to come by, and now my brake wont gp all the way down. A few days go by, I speak to some people, ask questions on reddit, look on Google, and ask chatgpt some questions about this situation and everything seems to think this is suspicious and that I should see what the cost to repair this would me. A friend of mine contacts another shop and they tell them $971 after tax, labor and everything, even with the parts being difficult to find for my vehicle. I get back with Monro and you know that they want? $1700! Do not go here they will rob you! Edit: I made this post a couple of hours ago and have called the shop my friend got in contact with myself to confirm the price. They dropped the price even more because they found a cheaper part. $885.
  • SA
    Sifat Ahmed
    Oct 15, 2025
    5.0
    Great service, did exactly what I asked
  • MB
    Maja Begic
    Oct 3, 2025
    1.0
    Just wanted to give a quick review on my experience. I came in with a nail in my tire and the gentleman at the front desk came out and told me that the tire is not fixable because of where the nail is . Tried selling me a tire for 180 dollars with instalation. I knew something wasn't right and they were trying to take advantage of me. Ended up going to Fox Tire on William Street. Fixed my tire for 30 bucks. Very disappointed and I will never step my foot in this place

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers provide?

Monro offers comprehensive auto care including maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with brands like Goodyear and Cooper.

What are the operating hours of Monro Auto Service and Tire Centers?

Monro is open Monday to Friday from 7:30 AM to 7:00 PM, and Saturday from 7:30 AM to 6:00 PM. It is closed on Sundays.