Pilot Travel Center

3.7
830 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Castleton-On-Hudson, NY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
995 US-9, Castleton-On-Hudson, NY
12033, United States

Hours

Reviews

3.7
830 reviews
5 stars
342
4 stars
211
3 stars
115
2 stars
43
1 star
119

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the friendly and helpful staff, noting their professionalism and willingness to assist.

Cleanliness

Several reviews highlighted the cleanliness of the bathrooms and showers, although some noted inconsistencies.

Parking Issues

Numerous complaints were made about the limited and tight parking for trucks, with many drivers expressing frustration over the lack of available spots.

Service Quality

Mixed feedback on service quality, with some customers reporting excellent service while others experienced rudeness and unhelpfulness from staff.

Shower Conditions

Several reviews mentioned issues with the showers, including water temperature inconsistencies and cleanliness concerns.
  • RW
    Ray Williams
    Jan 1, 2026
    5.0
    Very friendly staff. Will visit again!
  • JS
    Jaswinder Singh
    Dec 27, 2025
    2.0
    The staff was polite and very helpful. I'm giving 2 stars just because they should have arranged a snowplow to remove the snow in the truck area. Trucks were stuck there, and they had to call a tow guy to rescue them.
  • AS
    Alaina Seney
    Dec 16, 2025
    5.0
    I’ve had a terrible past two days I’ve misplaced my credit card dropped my phone and have been having issues with my Apple Pay working. I had a job in Albany coming from duchess county- I ran out of cash and needed to use my card to get home. Of course it didn’t work- so when I turned to put back my 5 hour energy and lighter I was going to get with my gas Cheryl didn’t think twice about turning the card reader and swiping her own card. I was so incredibly thankful I would just like her to know. Thank you so much 🥺 Super friendly, prompt, efficient and professional.
  • KH
    KILROY WAS HERE
    Dec 15, 2025
    1.0
    Just got lied to by an employee about not being able to refund prime parking points in store. I've had to call a couple different times over the years to refund points for parking at multiple locations INCLUDING this location, and they've always done so in store. Lazy employees that just want to stand around and piss and moan about how hard THEIR life is, while getting nothing done. Never spending a single dime here again
  • CI
    CHARLES R JOHNSON III
    Dec 12, 2025
    5.0
    A place for trucker and motorist to stop fuel and refresh.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.