Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Canandaigua, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Canandaigua location today.
Location
Hours
Reviews
4.4
294 reviews
5 stars
225
4 stars
27
3 stars
12
2 stars
6
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Christina, Scotty, and Noah.
Cleanliness
Several reviews highlighted issues with the cleanliness of the vehicles, with some customers receiving cars that were dirty or not well-maintained.
Reservation Issues
Multiple customers reported problems with reservations, including unavailability of vehicles despite confirmations and discrepancies in pricing.
Efficiency
Customers appreciated the quick and efficient rental and return processes, noting that the staff worked hard to ensure a smooth experience.
Mixed Experiences
While many had positive experiences, some customers reported significant dissatisfaction due to poor service or vehicle conditions, indicating inconsistency in service quality.
- KMKimberlee McDonald4 days ago5.0Staff went above and beyond to help get a rental I felt comfortable driving (following a deer accident). Friendly, courteous, prompt phone call follow up. Highly recommend.
- EEEricNov 16, 20255.0Very accommodating. Great customer service in the Canandaigua NY facility.
- CCCindyOct 12, 20255.0Christina Wilson, Flagship Assistant Branch Rental Manager, is wonderful. She is a true role model of service excellence with all of her interactions and communications.
- WMW MOct 6, 20253.0I understand policy but sometimes exceptions are needed, especially in the case where am insurance company is renting a car for someone that just got into a terrible accident. Even with my history of renting fleet vehicles from enterprise, to the sum of 41k annually, they were unwilling to accommodate my needs. Very nice people that seemed to feel badly they couldn't help so this review is not because of the staff but the company itself
- JSJeff StoutSep 18, 20251.0Absolutely disgusting. This is how you pick up a premium rental from enterprise in Canandaigua, New York. The windows are filthy, there’s mud all over the exterior, greasy fingerprints, and the dash is covered in dust. What I really like, is sitting in someone else’s hair. What I most excited about, is that I get to spend part of my vacation cleaning someone’s mess. It’s clear that excellence isn’t everywhere, but this location runs without standards.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Canandaigua, NY?
Enterprise Rent-A-Car is located at 2552 Rochester Rd, Canandaigua, NY 14424, USA.
What are the business hours for Enterprise Rent-A-Car in Canandaigua?
The location is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
What types of vehicles can I rent at Enterprise Rent-A-Car in Canandaigua?
You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Can I make a car rental reservation online for Enterprise Rent-A-Car in Canandaigua?
Yes, reservations can be made online at their website https://www.enterprise.com/en/car-rental-locations/us/ny/canandaigua-2906.html.
What payment methods does Enterprise Rent-A-Car in Canandaigua accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Canandaigua offer any discounts?
Yes, they offer discounts for active military members.
Does Enterprise Rent-A-Car in Canandaigua provide airport pickup services?
Yes, airport pickup is one of the services they offer.
What car rental agencies are located near Enterprise Rent-A-Car in Canandaigua?
Nearby car rental agencies include Alamo, Hertz, and another Enterprise Rent-A-Car location.
Which automotive service shops are near Enterprise Rent-A-Car in Canandaigua?
Nearby automotive service options include Gerber Collision & Glass for auto body and glass repair, Monro Muffler Brake & Service for brake and tire services, and RF Collision for auto body repairs.
Are there any nearby places to visit before or after renting a car at Enterprise Rent-A-Car?
Yes, customers might want to visit nearby attractions such as Tall Trainer Fitness Systems for fitness activities or Rockcastle Florist for gifts and flowers.