Gerber Collision & Glass

Reviews

• SC

  S C

  Jan 25, 2026
  1.0
  I don’t like doing this giving people bad reviews but this one I couldn’t let pass. I don’t even know where to start, I will never take my truck to them again. They don’t know how to speak to customers and are very unprofessional, especially Stephanie. Had a car accident and was advised to take it there. My truck had 5,000 work of damage including suspension damage. My main concern was the suspension damage, I asked them to please make sure there was no damage and that the alignment was good. Fast forward I got my truck almost a month later, as soon as I took it I had a bunch of lights turned on my dashboard and my alignment was off. After back and forth was told to get a second opinion, Everything was about the money that I needed to contact the insurance,I didn’t understand because they did the work, I had to get rid of my truck because it was unsafe to drive and they didn’t properly inspect the rear suspension that was bent tires kept going bald and alignment wasn’t right NEVER go to this shop Stay Away
• EA

  Ed Agnello

  May 28, 2025
  5.0
  Very friendly and helpful customer service. They did an excellent job of repairing my vehicle. There were a few minor imperfections on the paint work, but they were not very noticeable. They detailed the car very nicely after it was done. Overall I was happy with Gerber and I would recommend them. I feel bad because their Carwise website review said that I only gave them a half of star. It didn't give me the option of how many stars to give. I hope this makes up for that. And it's a completely honest review. If you want friendly knowledgeable service, use Gerber. Thank you for repairing my car in a timely manner!
• EH

  Evan Hilton

  Jul 3, 2022
  1.0
  After my vehicle was in a minor car accident we took it to Gerber in West Seneca (It was recommended by the insurance company). After a few days we got a notice our vehicle was done and ready for pickup. My wife told Jill that we would be in the next morning to pick our car up. We then received a call from the detectives from west Seneca police saying our vehicle was left outside and the wheels and rims were stolen, also the vehicle was scratched/banged up pretty good. So we asked the collision shop to replace the wheels. They referred to a document stating they aren’t liable for any damages on their property. After back and forth we had to file ANOTHER insurance claim because of the negligence of this collision shop leaving vehicles out of there fenced area and locking the cars. I DO NOT recommend them, unless you want to file two insurance claims to have you vehicle repaired.
• EE

  Erika Espinosa

  Jan 29, 2021
  5.0
  Very diligent, friendly staff, outstanding work, fast and responsive. Highly recommend them.
• NL

  Natalie Lauber

  Mar 8, 2018
  5.0
  My car looks as good as new after accident. And cleaned inside and out! Work well with insurance companies. Great experience.

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