Customer Service
Many customers praised the staff for being professional, helpful, and friendly, although there were notable complaints about poor service and unprofessional behavior from some employees.
Vehicle Quality
Customers frequently mentioned that the cars were clean, new, and well-maintained, contributing to a positive rental experience.
Reservation Issues
Several reviews highlighted problems with honoring reservations, including unavailability of booked vehicles and poor communication regarding inventory.
Efficiency
Most customers appreciated the quick and easy pick-up and drop-off processes, although some reported long wait times during peak periods.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about specific incidents that led to frustration and dissatisfaction.