Mixed reviews on customer service; while some praised the staff for being friendly and helpful, others reported rude behavior and poor communication.
Service Quality
Customers appreciated the quick service and efficiency, but there were complaints about upselling and unnecessary repairs.
Pricing Transparency
Several customers felt misled about pricing, with accusations of overcharging and lack of upfront communication regarding costs.
Trustworthiness
There are significant concerns about the honesty of the service provided, with multiple customers suggesting that they were given unnecessary repairs or upsold on services.
Overall Experience
While many customers had positive experiences and praised the staff, a notable number expressed dissatisfaction and vowed not to return due to various issues.
MK
Mike Kerl
Oct 9, 2025
5.0
Special thanks to Josh (Mgr) and staff at Goodyear Store in West Seneca. He was extremely helpful, knowledgeable, and professional. Would recommend to everyone. Thank you
JL
Jessie Levine
Aug 4, 2025
1.0
If I could leave 0 stars I would. Made appointment online and ordered tires. Get to location and they don’t have them in stock and wanted me to pay $300 more for ones they did have. Waste of time.
JR
Joanne Reville
Nov 10, 2023
3.0
Price of tires too high did not tell you about deals or 15 xpercent offered on line no parking spaces
JZ
Jessica zulawski
Mar 24, 2023
1.0
Took time off work to get my oil changed. Made an appointment online, drove all the way over there, and was told they can’t help me.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service provides full-service tire and automotive repair, including oil changes and tire services.
Where is Goodyear Auto Service located?
It is located at 300 Orchard Park Road, Buffalo, NY 14224-2635, USA.
What are the business hours of Goodyear Auto Service?
The service center is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
Does Goodyear Auto Service offer in-store pickup services?
Yes, Goodyear Auto Service offers in-store pickup services.
What payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service have facilities accessible to customers with disabilities?
Yes, the location features wheelchair accessible entrances and restrooms.
Can I book an appointment online at Goodyear Auto Service?
Yes, appointments can be made online through their website's reservation page.
Are there coffee shops near Goodyear Auto Service where customers can wait?
Yes, Tim Hortons coffee shops are nearby, providing a convenient place for customers to relax while waiting for their service.
What banking facilities are close to Goodyear Auto Service for financial services?
KeyBank and Community Bank, N.A. are nearby, offering banking and financial services for customers who may need them.
Are there places to refuel near Goodyear Auto Service?
Yes, Tops Fresh Xpress gas station is close by, making it easy to refuel before or after visiting the service center.
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