Gerber Collision & Glass

3.7
195 reviews
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Business Details

2643 Delaware Ave, Buffalo, NY
14216, United States
(716) 876-0700
https://www.gerbercollision.com/locations/buffalo-delaware-ave-ny
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About

Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Location

Gerber Collision & Glass
2643 Delaware Ave, Buffalo, NY
14216, United States

Hours

Reviews

4.2
167 reviews
5 stars
121
4 stars
10
3 stars
3
2 stars
11
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and professional staff, others reported rude interactions and poor communication, particularly at the front desk.

Repair Quality

Mixed reviews on repair quality; some customers were satisfied with the work done, while others experienced issues such as incomplete repairs and damage to their vehicles.

Timeliness

Customers expressed frustration with delays in repair timelines and lack of communication regarding the status of their vehicles.

Security Concerns

Several reviews highlighted serious security issues, including theft of personal belongings from vehicles while in the shop's possession.

Overall Experience

The overall experience varied significantly, with some customers expressing high satisfaction and others vowing never to return due to negative experiences.
  • KB
    Kayla B
    Oct 3, 2025
    1.0
    Absolutely do not bring your vehicle here. I entrusted Gerber with my car following an accident that already required an extended two-month repair due to damages and parts delays. During that time, my car was broken into while in their possession, and several of my belongings were stolen—including a sentimental item from my late father. I trusted them to safeguard my vehicle as if it were their own, and that trust was completely disregarded. To make matters worse, the rock used to break my window was left inside the car, along with shards of glass that were never fully cleaned out. Even after finally receiving my car back, it is still not in proper working order—there is now an abnormal noise coming from one of the tires that was never present before. Instead of addressing the issue, Gerber has refused responsibility and attempted to defer me elsewhere to prove their liability. As for the stolen items, no effort has been made to remedy the situation or even acknowledge the seriousness of what was taken. What should have been a straightforward repair process has instead become a source of ongoing stress, frustration, and emotional strain. If you value your vehicle, your peace of mind, and any sense of accountability from the company you choose, take your car anywhere else but here.
  • ND
    Nicholas Derrico
    May 27, 2025
    5.0
    I could not be happy with the work...car runs great and looks brand new. The staff was kind and professional. It was my first time using a collision shop and after speaking to them, they really helped put my mind to ease. The gave me an estimated time frame for the work and met the deadline, which I personally thought was an optimistic time table. These guys are true professionals and have done great work, I would 100% trust them again.
  • RP
    Rahshun Paige
    Oct 24, 2021
    5.0
    Best work and fastest service received!!
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Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass offers auto body repair, collision repair, windshield replacement, dent removal, paintless dent repair, and auto glass services.

Where is Gerber Collision & Glass located?

Gerber Collision & Glass is located at 2643 Delaware Ave, Buffalo, NY 14216, USA.