Gerber Collision & Glass

Reviews

• JV

  Joelle VanDewater

  Oct 14, 2025
  1.0
  Took car in for minor grill deer damage. Under $2000 in damage. They scratched the bummer so had to take it back again for another fix and paint job. Picked it up again and the dash is all lit up with sensor and brake system lights. So have to take it back again. So much for a 2 day job. Bern without the car 13 days and on its third return for additional damages they caused.
• ML

  Melissa Ladd

  Sep 2, 2022
  1.0
  My car has been here since July 8th. They had trouble finding a part and I was patient. It came in on August 18th and I have gotten nothing but the run around since. I have been told it would be done on 3 different days. Yesterday I was promised that it would be done by the end of the day today. It is now 330 pm. An hour and a half before they close and they are telling me they will try to have it done. I called corporate and all they offered to do was call and e-mail the manager. I will never use them again and I'm extremely disappointed that they will be making even a $1 off of my insurance and I.
• WW

  Will Will

  Jun 21, 2021
  1.0
  We definitely were left with a bad impression of Gerber collision. They handed our car off without taking the time to go over the work that was done. As a result we noticed when we got home that there were 2 areas in the paint that had rough texture bubbles in the paint. As well as our stone guards were removed for the paint job & never replaced. We had to take the car back there the next business day & leave it for a few hours to have them wet sand the areas & put back on the stone guards. When we went to pick our car up all they said was here are your keys. No explanation of what they had to do & certainly no apology or offer of anything to make things right. The one lady Jill had the nerve to offer us a gas card after we complained the second time of ALL the issues & how we had to drive here with our children & wait for a few hours for something that was noticeable enough to have 1 of the workers say wait we have to fix this. So I refused the gas card because her offer felt like a "here shut up" rather than any feeling of sincerity. By the way the areas were still noticeable after but not to the degree they were before. The ladies in the office Jill & Michelle both said they can keep the car & have it repainted but we refused after how the first 2 times went. I'm extremely disappointed with how the staff just minimized the issues with the paint job, saying "oh it happens all the time & it's not going to be perfect". Then to not even apologize about the inconvenience or the issues was very unprofessional. I can not & will not bring any of our vehicles to this Gerber collision at 130 orchard park rd
• RT

  Ron Tebo

  Jun 3, 2021
  5.0
  Very nice staff and helpful.
• RR

  Richard

  Dec 31, 2020
  1.0
  This place is very unprofessional, had our truck for over 49 days looking for a part that I had to find... our truck was hit by another car and was in for collision work through insurance company and some we paid out of pocket. The truck after being in the shop for that long had to go back for more work because they neglected to repair what was on original estimate! Scratches on new paint upon delivery, back up sensors not functioning, painted a area (part) that should be a matte finish ( bottom) bug guard, orange peel and dirt in paint. Claims adjuster had to go back to Gerber and have them attempt to wet sand dirt from front bumper cover, which has deep scratches still! Truck delivered back to us subpar and dirty. Please read reviews prior to dealing with this business.

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