Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Main St in Buffalo, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Buffalo, NY or call us at (716) 882-7507.
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude and unprofessional.
Staff Knowledge
Several customers noted that staff members were knowledgeable and able to assist with locating parts and providing recommendations.
Inventory Issues
Multiple reviews mentioned problems with inventory, including items being out of stock despite being listed as available online.
Service Speed
Customers expressed frustration with slow service and long wait times, particularly when needing assistance with installations.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences with specific employees who provided excellent service.
AR
Antonio Rivera
3 days ago
1.0
The reason I gave your store such a low rating is because of the employeethat are working there. I don't know her name but her name tag says NY. She has the worst customer service. Every time I walk in she will never help me. She always says oh go down there to computar at the end he'll help you. I'll go to the counter at the end and Lucas will assist with what I need. I needed my wipers put on and he didn't know how to install them. So, he said NY can you install the wipers for the customer and she said no is he gonna pay me. I said no isn't the service free? Lucas said never mind I'll ask Kim and she came out installed the wipers said have a good day and I left.
ML
Monique Little
Feb 7, 2026
2.0
Went this afternoon around 3:15pm. The guy who rang me up and put on the wipers was friendly and helpful. There was a black female working the counter who i had to say hello to twice. The first time she just looked at me. She kept patting her head like she had an itchy scalp. Very unfriendly and not a good look, working at the front counter
PF
Paula Fields
Jan 31, 2026
1.0
Terrible. I bought a headlight bulb and needed it installed. I was told that as soon as he installed a battery for this couple in front of me that I would be next. People kept pulling up and asking for help. He helped them and left me waiting. Almost an hour. I went inside to complain. He was helping customers in the store and ignored me. Finally he came over and said ok. I can help now. Took an hour and 20 minutes of waiting. Absolutely ridiculous. I am beyond missed. There is no excuse for this at all
CF
charles farrar
Jan 15, 2026
1.0
Lacking customer service, rude.
CL
Cosmic Fitness, LLC
Nov 25, 2025
5.0
Thank you, Goomba, for your help locating the correct passenger windshield wiper for my mother's Prius Prime, and installing it quickly!
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Buffalo, NY is open from 7:30 AM to 9:00 PM Monday through Saturday.
Is AutoZone Auto Parts open on Sundays?
Yes, it is open on Sundays from 9:00 AM to 7:00 PM.
Does AutoZone Auto Parts offer in-store pickup for orders?
Yes, customers can use in-store pickup service for their orders.
Can AutoZone Auto Parts deliver products on the same day?
Yes, same day delivery is available for customers.
What types of products are available at AutoZone Auto Parts on Main St?
They offer a range of auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which automotive brands does AutoZone Auto Parts carry at the Buffalo location?
Brands include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Buffalo?
You can call them at (716) 882-7507 or email customer.service@autozone.com for assistance.
Where is AutoZone Auto Parts located in Buffalo?
The store is located at 1608 Main St, Buffalo, NY 14209, USA.
What nearby public transit options are available for customers visiting AutoZone Auto Parts?
The Niagarafrontier Transit Metro System bus station is nearby, making it convenient for customers using public transit to reach the store.
Are there any nearby places to visit near AutoZone Auto Parts in Buffalo?
Yes, customers can visit The Freedom Wall art gallery or enjoy breakfast at Eggsperience Vasilis cafe, both located nearby and perfect for before or after your AutoZone visit.
What services could complement an AutoZone shopping trip nearby?
Customers can access services like tuning up their vehicle at Elite Towing automotive repair or rent trucks at Penske Truck Rental, both close to AutoZone.
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