AutoZone Auto Parts

4.3
261 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Seneca St in West Seneca, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Seneca, NY or call us at (716) 674-3377.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3917 Seneca St, Buffalo, NY
14224, United States

Hours

Reviews

4.3
261 reviews
5 stars
158
4 stars
62
3 stars
17
2 stars
9
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; while some employees received praise for being helpful and friendly, others were criticized for unprofessional behavior and lack of knowledge.

Product Availability

Customers frequently noted issues with inventory accuracy, leading to wasted trips when parts were not in stock.

Employee Knowledge

Several reviews highlighted knowledgeable staff who provided excellent assistance, but there were also complaints about employees lacking expertise.

Overall Experience

Experiences varied widely, with some customers expressing satisfaction and others vowing not to return due to poor service.

Efficiency

Some customers appreciated quick service and hassle-free shopping, while others experienced delays and disorganization.
  • MB
    Merle Bump
    Nov 10, 2025
    5.0
    Both employees were kind and helpful. Good attitude
  • JB
    Jim Brainard
    Oct 30, 2025
    1.0
    These people or atleast the person I delete with was more into my cc info than getting me the right headlamps last night- so im working in the rain to change blowen buld and find he gave me the wrong ones $70. For bulbs raining its dark and wrong parts. Cant make this crap up go someplace that has accountable employees NAPA fixed me up. end of rant
  • KH
    Keith Hover
    Sep 23, 2025
    3.0
    Didn't have the part. Parts guys try to help find it but no one had it close so went else were but will be back to auto zone see again thank you
  • NS
    Nate S
    Sep 6, 2025
    3.0
    If your employees are going to throw such a huge fit about changing a battery perhaps you should just discontinue offering it as a service. The first guy with long hair and glasses (not worth remembering his name) was complaining the whole time and talking trash about my car - even told me not to come back here for a battery again. I’d have left one star if it weren’t for Will coming out and sending that big baby inside. Will provided excellent service with a great attitude and was very nice. Not sure how the other guy even got this job, let alone retains it. I’ll take the first guys advice and find somewhere other than auto zone to go to from here on out.
  • JJ
    Jesse
    Aug 31, 2025
    1.0
    Claimed they had a part I needed. Wasted time driving over here just for them to tell me their inventory is off

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts on weekdays?

AutoZone Auto Parts in West Seneca, NY is open from 7:30 AM to 8:00 PM Monday through Friday.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery?

Yes, AutoZone provides both in-store pickup and same-day delivery services to customers.