Alamo Rent A Car

4.2
613 reviews
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Business Details

4200 Genesee St, Buffalo, NY
14225, United States
(833) 813-5268
https://www.alamo.com/en/car-rental-locations/us/ny/buffalo-niagara-international-airport-29ae.html
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About

Car Rental AgencyAlamo
Save time, get great deals and discounts when you book your next rental car with Alamo at Buffalo Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in NY and abroad at over 1,000+ airport locations.

Location

Alamo Rent A Car
4200 Genesee St, Buffalo, NY
14225, United States

Hours

Reviews

4.2
613 reviews
5 stars
413
4 stars
73
3 stars
23
2 stars
23
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service during the rental process.

Vehicle Availability

Several reviews noted issues with vehicle availability, including overbooking and receiving different cars than reserved.

Rental Process

The pickup and drop-off processes were generally described as quick and easy, although some customers experienced long wait times.

Vehicle Condition

While many vehicles were reported as clean and in good condition, some customers received cars that were not properly cleaned or maintained.

Communication Issues

Customers expressed frustration with communication regarding reservations and refunds, indicating a need for improvement in this area.
  • CN
    Cassandra Necovski
    2 days ago
    1.0
    Horrible customer service. Do not honor reservations that are paid for in advance.
  • CD
    Colin Davis
    5 days ago
    5.0
    The absolute best rental car company. I have rented from all the competitors in the past and none can compare to Alamo.
  • CC
    Carlos
    5 days ago
    5.0
    Jeremy in Buffalo was very helpful with the return of 2024 Volkswagen Tiguan....made the transition easy as pie...100 out of 100 would choose again.
  • DS
    Dr. Sherif Soliman
    Jan 2, 2026
    5.0
    Super smooth experience. We rented a minivan from the Buffalo airport. The minivan was brand new with only about 200 miles on it.We had to extend our rental because our flight was canceled due to weather. The process was seamless. Even though it was right after Christmas, I was able to get a representative on the phone within a few minutes and adjust the rental. Check in and check out was super smooth with minimal wait. I have had terrible experiences with other, higher priced rental companies, but Alamo has always been a positive experience.
  • MB
    Melissa Bass
    Dec 27, 2025
    1.0
    I prepaid for my reservation MONTHS in advance. When I arrived just after midnight Alamo informed about 20 people with reservations that they were completely out of vehicles. When I called to get a refund this morning I was pushed off and told someone would call me when/if a vehicle became available. If you use Alamo or Enterprise at BUF “May the odds be ever in your favor.”
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Frequently Asked Questions About Alamo Rent A Car

Where is Alamo Rent A Car located?

Alamo Rent A Car is located at 4200 Genesee St, Buffalo, NY 14225, USA.

What are the operating hours of Alamo Rent A Car?

Alamo Rent A Car is open daily from 6:00 AM to 11:59 PM.