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Many customers praised the friendly and helpful staff, highlighting excellent service during the rental process.
Vehicle Availability
Several reviews noted issues with vehicle availability, including overbooking and receiving different cars than reserved.
Rental Process
The pickup and drop-off processes were generally described as quick and easy, although some customers experienced long wait times.
Vehicle Condition
While many vehicles were reported as clean and in good condition, some customers received cars that were not properly cleaned or maintained.
Communication Issues
Customers expressed frustration with communication regarding reservations and refunds, indicating a need for improvement in this area.
CN
Cassandra Necovski
2 days ago
1.0
Horrible customer service. Do not honor reservations that are paid for in advance.
CD
Colin Davis
5 days ago
5.0
The absolute best rental car company. I have rented from all the competitors in the past and none can compare to Alamo.
CC
Carlos
5 days ago
5.0
Jeremy in Buffalo was very helpful with the return of 2024 Volkswagen Tiguan....made the transition easy as pie...100 out of 100 would choose again.
DS
Dr. Sherif Soliman
Jan 2, 2026
5.0
Super smooth experience. We rented a minivan from the Buffalo airport. The minivan was brand new with only about 200 miles on it.We had to extend our rental because our flight was canceled due to weather. The process was seamless. Even though it was right after Christmas, I was able to get a representative on the phone within a few minutes and adjust the rental. Check in and check out was super smooth with minimal wait. I have had terrible experiences with other, higher priced rental companies, but Alamo has always been a positive experience.
MB
Melissa Bass
Dec 27, 2025
1.0
I prepaid for my reservation MONTHS in advance. When I arrived just after midnight Alamo informed about 20 people with reservations that they were completely out of vehicles. When I called to get a refund this morning I was pushed off and told someone would call me when/if a vehicle became available. If you use Alamo or Enterprise at BUF “May the odds be ever in your favor.”
Alamo Rent A Car is located at 4200 Genesee St, Buffalo, NY 14225, USA.
What are the operating hours of Alamo Rent A Car?
Alamo Rent A Car is open daily from 6:00 AM to 11:59 PM.
Can I book a car rental online with Alamo Rent A Car at Buffalo Airport?
Yes, you can book your rental car online via Alamo's reservation website.
What types of payments does Alamo Rent A Car accept?
Alamo Rent A Car accepts Cash, Check, Discover, Mastercard, and Visa payments.
Does Alamo Rent A Car offer discounts for military personnel?
Yes, Alamo offers discounts for active military members.
What services does Alamo Rent A Car provide at Buffalo Airport?
Services include car rentals, economy car rentals, vacation car rentals, and airport pick-up.
Which nearby car rental agencies can customers consider at Buffalo Airport?
Nearby car rental agencies include National Car Rental, Budget Car Rental, Avis Car Rental, and Hertz.
Are there places to eat near Alamo Rent A Car at Buffalo Airport?
Yes, nearby dining options include Checkers, Tim Hortons, Anchor Bar, Queen City Kitchen, and Coffee Beanery.
What nearby transportation options are available for customers visiting Alamo Rent A Car?
Transportation options close by include the Buffalo Niagara International Airport, Airport Taxi Service, Greyhound Bus station, and Amtrak Maple Leaf 63 train service.
Is Alamo Rent A Car near any popular attractions visitors might want to explore?
Yes, Niagara Falls State Park is a nearby attraction visitors can explore after renting a car from Alamo at Buffalo Airport.