Advance Auto Parts

4.2
329 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 942 McKinley Pkwy in Buffalo offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
942 McKinley Pkwy, Buffalo, NY
14220, United States

Hours

Reviews

4.2
329 reviews
5 stars
184
4 stars
80
3 stars
31
2 stars
11
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the helpfulness and professionalism of staff, others report negative experiences with management and service quality.

Inventory Issues

Several customers experienced problems with incorrect items being pulled or inventory discrepancies, leading to frustration and wasted trips.

Staff Knowledge

Many reviews highlight the staff's knowledge and willingness to assist customers, although there are occasional mentions of less knowledgeable employees.

Pricing Concerns

Customers noted that prices can be higher compared to competitors, with some expressing dissatisfaction over perceived overpricing.

Overall Experience

The store is generally viewed positively for its wide selection of parts and friendly atmosphere, but there are significant concerns regarding service consistency and inventory management.
  • TB
    Tavin Bennett
    4 days ago
    1.0
    Went in to replace my headlights that have a one year limited warranty. I had the receipt and the lady, (what a peach she was, NOT) her name is Michelle, told me she could not warranty because I had the wrong ”receipt” because the store mananger gave me the store copy, but yet she could find the headlights underneath my account number…. So I just said whatever I’ll purchase new ones, when she then began to ask for my number for warranty, I paused and looked at her and said you got to be kidding me. She then ask me to leave the store. Very poor customer service. This is just my first complaint. I will be calling corporate tomorrow morning when they open. Unacceptable
  • RL
    Ryan Large
    Nov 5, 2025
    5.0
    Service is fast and they carry a good stock of parts
  • CW
    C Waz
    Nov 5, 2025
    5.0
    Fantastic service!
  • LK
    linur Karadzhaev
    Oct 6, 2025
    1.0
    Store manager Chad is very arrogant also clueless. Horrible customer service
  • DC
    Don Colpoys
    Oct 2, 2025
    1.0
    I bought the lifetime windshield wiper warranty. I have been back to this Advanced Auto Parts store twice in 10 days. To have wipers put on, both times they told me their system was down. Would not suggest this Advanced Auto Shop to anyone. Terrible service. They told me to go to another advanced auto parts store.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*