Volvo Cars Brooklyn

Reviews

• GR

  greg r

  Nov 17, 2025
  1.0
  Brought my vehicle in for 40k service. When I got it back, the shifter was broken. They eventually agreed to replace it after denying doing anything. Upon replacement, the USB jack in center console no longer worked. I called to inquire and they quoted ~$7-900 to replace. I ordered the part online for $50 and when I pulled the old one out I discovered that it was disconnected (presumably when they replaced the shifter) but worked fine. 10 min fix.
• MH

  Mohammed Hossin

  Nov 17, 2025
  5.0
  I had an excellent experience during my recent service visit at Volvo 🚗✨. The staff was professional, friendly, and very thorough 👍. They explained everything clearly, kept me updated throughout the process 📝, and made sure my car was returned in perfect condition 💯. The customer service was outstanding, and the entire visit was smooth and efficient 🙌. I truly appreciate the quality of care and attention to detail. Highly recommended! ⭐️
• BS

  Brihant Sharma

  Nov 14, 2025
  5.0
  I recently bought a XC90 from this dealership. This is one of the best dealerships I have been to for any car. They have an extremely polite staff and they make you so comfortable. The workshop itself inside is so cozy and aesthetically pleasing. Out salesperson was Aleks Talyanskiy, he was fantastic. So informative, direct and communicative. He stayed with us until the very end before we drove out car away. And this was on a Saturday at 6pm, he stayed over time to make sure he explained all the features of the car and answer our questions. Our finance guy was Arthur Atanov and he also went through the pricing and finances with great detail and explained it so thoroughly, we had no doubts at all. I highly recommend this car and the dealership itself.
• JH

  Jean Hao-Hirt

  Nov 13, 2025
  5.0
  I just want to give a shout out to Prem in the Service Dept. We have been going there for many years, even after we moved out of Brooklyn and to Connecticut, we would still drive out to BK to get our car serviced. We just know that we can trust him and he will not up sale us on maintenance and parts. He treats the customers with respect, and honesty even when the news is not good. The service dept has been always professional and prompt.
• DJ

  Dan J.

  Nov 5, 2025
  2.0
  I am only giving two stars instead of one or none because the annual routine maintenance service was swift, and so was the sales experience. However, a few months after a maintenance check I had a power steering failure which apparently cannot be flagged during a maintenance check. The main pain point with this dealership is that any time there is an issue with the car I have to repeatedly check in to get any indication of when the repairs will be completed. It is as if I am weird for wanting to know after a month when I might be able to return to using the car that I am paying $700/month for. If your advisor is not available, they have zero notes on file so the receptionist cannot tell you anything. Also, if rodents eat through your wiring, do not let Volvo tell you it is not under warranty. They use a soy-based wire that attracts rodents, and clearly any NYC resident who has to do street parking is vulnerable to this. I am currently trying to find out when I am getting this car back. I even inquired about a loaner car, and did not even get info on that. For the amount of money you have to pay, the customer service is a D- at best.

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