Volvo Cars Brooklyn

Reviews

• MT

  maria tenaglia

  4 days ago
  1.0
  Only dealer service shop in Brooklyn. Hasn't expanded with car ownership growth. Service is HORRIBLE. Weeks to wait for an appointment, no loaners ever, 20-30 minute hold times. Used to be great service. Awful now. Volvo corporate needs to expand to meet demand. I will not purchase another Volvo because of the terrible service.
• KW

  Karena W

  6 days ago
  5.0
  White glove service at Volvo Cars Brooklyn, from start to finish! Everyone we interacted with was great and the showroom is beautiful and spotless. Leroy, our sales person, was amazing! He was friendly, knowledgeable, and so patient with us as we test drove a couple of cars and made a decision. We never felt pressured or oversold. He even helped me troubleshoot my insurance policy (as it was my first one). A truly enjoyable experience buying our first car!
• DC

  David Cohen

  Jan 3, 2026
  5.0
  I leased an XC60 from Leroy and it was a pleasure to work with him. Leroy is super likable and experienced with the Volvo product line, and takes the time to work with clients to find the right car on workable terms. I didn’t feel pressured and had time to ask questions and assess my options in terms of vehicles. Elias the manager also chipped in to help and the broader team made the process smooth and stress free. Really excited to have started a working relationship with the BK Volvo team and highly recommend them to anyone in the market for a new vehicle.
• CN

  Chris N

  Jan 1, 2026
  5.0
  It was a great experience working with Leroy on an xc60 lease. He made the effort and found a way to get what I wanted. This was my seventh time buying or leasing a car and Leroy made it by far the easiest, friendliest and most seamless new car experience I’ve had. Dustin was a big help running through a tech tutorial and setting connectivity between my phone and car. I’ve had the xc60 for two days now and love it. If you’re interested in a new Volvo, I highly recommend this team.
• SG

  Shakuwra Gay

  Dec 22, 2025
  1.0
  Volvo Cars Brooklyn's service center is terrible. Their technicians cannot address all Volvos. I have a '94 Volvo and I wish they just told me to look for support elsewhere. Their technicians do not care for your car. My car always came home to me with additional issues that I did not enter the premises with. They would "fix" one thing and my car would have 3 to 4 new issues. They held on to my car for multiple weeks at a time to fix the issues they caused. Since Aug 2025, I've had to leave my car with them over and over again. The most recent corrective service took over a month. For all of the issues they caused, I've asked for a loaner vehicle at least 5 times. They never gave me one and explained to me that they only give loaner vehicles to customers that have long repairs. Even after I explained to them that both of my parents are sick and I need the car for their transportation, they didn't consider the 4 months of time my car had to be in their possession as a long repair. I initially came to Volvo for an oil change and full inspection because I was hopeful they could maintain the vehicle. They didn't actually do a full inspection because my car came home with leaking oil, coolant, and transmission fluid. Costco's tire shop had to inform me of this. Volvo Brooklyn technicians broke my center console when trying to "fix" my passenger side power window. They couldn't fix the window. Additionally, they somehow screwed up the use of a new window each time. These windows never had an issue prior, but after they would return my car, a new window would stop working. First, it was the driver's side that wouldn't work, now it's the right backseat (backseat on the passenger side) window that is giving issue. When I finally was able to get my car in December, my gas cap was missing and the left backseat (backseat on the drivers side) speaker grill and speaker is gone. I just don't even trust them to fix anything anymore. I'm afraid I'll give them my car again and more things will be stripped. In fairness, their customer service representative was the only one that seemed to care for my car. However, his kindness was not enough to encourage the service center to repair their mistakes without breaking something else. I don't think anyone should bring their car here. Maybe you might have a different experience if you purchase a car from them, or if you're a non-melanated person. Patronize their service center at your own risk.

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