Enterprise Rent-A-Car

Reviews

• SC

  Sarah Connolly

  4 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• SB

  Saurabh Birla

  Feb 23, 2026
  5.0
  Both Ben and Maria at the Brooklyn downtown location were extremely professional and provided excellent service. Thank you!
• EQ

  Edmond Q.C.D.

  Feb 22, 2026
  1.0
  Nobody picks up. They don't actually extend your reservations and then the representatives in HQ are rude on top of It all
• ES

  Edmond S.

  Feb 22, 2026
  2.0
  Car was clean, service was ok at pick up. But God forbid you need to get them on the phone. God help you if you ever need to contact them again after you leave. Extended my rental 3 times, It took over 16 phone calls to get a hold of Maria ( The Manager ) and she still didn't do it and when she did, she messed up the dates. Then customer service can't help you so they escalated it to have the branch calls you which never happened yet.
• KJ

  Khila James

  Feb 5, 2026
  1.0
  I had an extremely disappointing and uncomfortable experience at this Enterprise location that ultimately caused me to cancel my reservation. I booked a rental online a week in advance with a 6:00 PM pickup time. On February 4 at 10:07 AM, I received a call from the location confirming my pickup. No additional requirements or concerns were mentioned. On the day of pickup, Ben called me at 5:35 PM and told me I needed to arrive earlier because the location closes at 6:00 PM, despite the system allowing customers to book 6:00 PM pickups. I explained that I was in class until 5:50 PM and that the location is a short walk away. I arrived on time and was then told by Ben that I needed two utility bills (cable, internet, or utilities) showing my address. This requirement was never mentioned during booking or during the confirmation call. We were standing in a parking garage, and I was expected to immediately produce documents I had never been told to bring. While I attempted to access my account online, Ben repeatedly rushed me and asked whether I would have it “in the next five minutes.” When I pointed out that no one had informed me of this requirement earlier, Ben stated—in a dismissive and mocking tone—that they had called and left a voicemail. This was inaccurate. I answered the call and spoke with someone directly. There was no voicemail. There were two other employees present during this interaction who remained silent while this took place. While I was there, I overheard them joking that they were only cleaning and vacuuming because “Michael” was coming the next day, which they discussed openly. That comment did not inspire confidence in how the location is normally run. Ben then told me they were closing and that I would need to return in the morning. I explained that I needed to be in Long Island by 10:00 AM. He said the location opens at 8:30 AM and that he would schedule me for then. After leaving, I received a confirmation for 7:30 AM, which directly contradicted what I had just been told. An employee referenced Michael in a way that indicated he is in charge. I would genuinely appreciate a call from him, as this experience reflects serious breakdowns in communication, customer service, and overall operations that should be addressed with real customer feedback. At that point, I no longer felt comfortable proceeding and cancelled the reservation entirely. I will be taking my business to AVIS down the block next time. As long as Ben is working at this location, I would not recommend renting here unless you are comfortable being spoken to dismissively and dealing with last-minute, undisclosed requirements.

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