Enterprise Rent-A-Car

4.2
566 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

657 64th St, Brooklyn, NY
11220, United States
(718) 836-0900
https://www.enterprise.com/en/car-rental/locations/us/ny/brooklyn-bay-ridge-2491.html
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About

Car Rental AgencyVan Rental
Need a rental car in Brooklyn, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bay Ridge location today.

Location

Enterprise Rent-A-Car
657 64th St, Brooklyn, NY
11220, United States

Hours

Reviews

4.2
566 reviews
5 stars
393
4 stars
50
3 stars
27
2 stars
10
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jeffrey and Jose.

Cleanliness

Several reviews highlighted issues with the cleanliness of the cars, with some customers receiving vehicles that were not properly cleaned.

Pricing Transparency

Multiple customers expressed frustration over unexpected charges and lack of clarity regarding fees, leading to dissatisfaction with the rental process.

Efficiency

While some reviews noted quick service, others mentioned long wait times and inefficiencies, particularly during busy periods.

Mixed Experiences

Overall, experiences varied significantly, with some customers having excellent interactions while others reported serious issues, including overcharging and poor vehicle conditions.
  • MM
    Marina
    Oct 14, 2025
    5.0
    We returned our car to Jeffrey at this location this morning. We were already a little late to work and he greeted us with a big smile, was very patient when we scrambled to get all our stuff out of it, and clearly read the room when completing the exit transaction - efficient and to the point, all with a lovely disposition. We both work in the service industry and remarked upon leaving that this was the very definition of it - knowing that the small things matter and helping us start our day on a good note.
  • MJ
    Mh J
    Oct 11, 2025
    2.0
    租了五六次了 态度是可以 就是很多时候会乱收费 明明已经退车好久了 还是不停的发过路费账单 保险跟其他费用都很贵 大部分车卫生没做好 一次都不会再去了
  • MH
    McCarthy Hawkins
    Oct 9, 2025
    5.0
    The staff was excellent and very helpful.
  • AC
    Anthony Chin
    Oct 8, 2025
    5.0
    Had an amazing experience with Ricky who was great to work with, fast, and super friendly! Would definitely come back again!
  • CK
    Charles Kim
    Sep 26, 2025
    3.0
    When we rented the car, a man named Jeffry helped us. He was very kind and friendly, which made us feel we could trust him. He told us the full coverage car insurance would cost $35, but later I found out that each item was charged separately, adding up to a total of $84. When we returned the car and asked why we were overcharged, the staff canceled one $15 charge. Be careful and review the insurance charges closely when renting a car here.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Brooklyn?

You can rent a wide range of vehicles including cars, vans, luxury cars, and more at Enterprise Rent-A-Car in Brooklyn.

What are the operating hours of Enterprise Rent-A-Car in Bay Ridge, Brooklyn?

Enterprise Rent-A-Car in Bay Ridge is open Monday and Friday from 7:30 AM to 6:00 PM, Tuesday through Thursday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.