AutoZone Auto Parts

Reviews

• EW

  Ethan Weissman

  4 days ago
  1.0
  Last week, two young men working the front refused to test a battery saying "we have an old system it's down after 6pm" to avoid doing their jobs; the system is a handheld, it takes five minutes. The store was empty. Thankfully the AutoZone a mile up Utica Ave was open and willing to help.
• CG

  Carlos Gonzalez Gisbert

  Feb 3, 2026
  1.0
  I needed a new battery plus installation. I called ahead to confirm they had the staff available to install it. The salesperson did confirm they could do it. When I got there, he sold me the battery and then told me they didn't have anyone to install it. He said I didn't understand what he said over the phone. I called the AutoZone 575 Utica Ave, talked to the manager explaining the situation and they apologized on behalf of this employee and guaranteed me they would install the battery. I returned the battery here and purchased from 575 Utica Ave: they installed it super quickly. I personally don't recommend this location; you are better off driving to 575 Utica Ave which is only 1.2 miles away.
• PB

  Pedro Benitez

  Jan 21, 2026
  1.0
  They didn't want t take my return end I didn't tush what I buy end I tuck it back cous didn't need it end they didn't want t give me my money back which it was $3.22
• JS

  Javier Salamanca

  Jan 12, 2026
  1.0
  Stupid manager on 1/12/26 at 10am did not want to exchange the battery that i purchased. First it was i cant exchange it, no reason given. Then went directly to the manager and all of a suden its if its a bad battery and i told her if he told u the story thats what it is. She saw the recipe and said no have to go back to the store i went to.. when i came back to the store i went to purchase it, they said i can go to any store.. manager didnt wanna do her job like the battery coming out of her paycheck.
• RA

  R. Abdo

  Dec 19, 2025
  1.0
  I’m genuinely disappointed to be writing this about my neighborhood AutoZone, where I’ve been a loyal customer for a long time. On this visit, I came in urgently needing parts because I was driving with a faulty wheel. I provided the clerk with my car’s make and model, but he seemed inexperienced and confused. After some back-and-forth, he incorrectly told me that the items I needed were not in stock. I left and went to another AutoZone in the area, and here’s the kicker: I was able to purchase those exact items there. But when I returned to the original store that same evening to pick them up—because they were in fact in stock there all along—the senior clerk was incredibly rude and even asked me if I was “going to cry about it”, started name calling and proceeded to attack my appearance. All of this in front of other customers, yelling in the store. My response was simply , Merry Christmas. It was shockingly dismissive and condescending. Aisha - mentioned here in previous comments before is VERY comfortable with disrespecting customers and talking to them nasty. This level of unprofessional behavior is unacceptable for any customer service role. If this person is a manager, they either need retraining or to be replaced. It’s clear this store has an ongoing problem, as more than one person has experienced similar issues. I hope they seriously address their customer service, because this was beyond disappointing.