Audi Brooklyn

Reviews

• NB

  Noor Bchara

  2 days ago
  1.0
  I scheduled a service appointment at Audi Brooklyn on January 2 for body work on my 2021 Audi Q3 with Service Consultant Pritney Lemorin and specifically requested a loaner vehicle. The loaner was confirmed at the time of scheduling. On the morning of my February 27 appointment, I received another confirmation email clearly listing “LOANER” as my transportation. I also received a confirmation call that same morning and was not told there would be any issue. Upon arrival, I was informed that I would not receive a loaner because the vehicle was coming in for collision repair related to an insurance claim. I was told that “New York law” prohibits dealerships from providing a loaner in that situation. I have since attempted to identify such a law and have been unable to find any statute or regulation that supports that statement. If there is an internal policy regarding collision repairs, that should have been disclosed at the time the appointment was scheduled — not at drop-off. The dealership knew from the outset that the vehicle was coming in for body work, reserved the loaner, reconfirmed it twice, and only denied transportation upon arrival. Confirmed appointments should be honored. Unfortunately, this is not my first concerning experience with Audi Brooklyn. During the purchase of this vehicle, I was told that my interest rate would be higher if I declined an extended warranty that I did not want or need. Conditioning financing terms on the purchase of add-on products raises serious concerns for me and is not consistent with consumer protection standards. There was also an error with my vehicle registration that took months of follow-up to resolve. Although I eventually received a refund for the extended warranty, I was not reimbursed for the sales tax charged on it, and the time and stress involved in correcting these issues were significant. At this point, this most recent service experience feels less like an isolated mistake and more like a pattern of poor standards and lack of accountability. I escalated this matter directly to the General Manager [Leo] and received no response. My confidence in this dealership has been completely eroded and I would not recommend them. I will not be doing business with Audi Brooklyn again and will be finding another Audi dealership to work with going forward.
• NM

  Nydia Makoul

  Feb 16, 2026
  5.0
  I had the best experience from start to finish Guy my sales agent he located my car made my week. Then Dian in finance was excellent she was very nice gave good advice and was helpful made my experience seamless. I would recommend this team all the time.
• CS

  Checko Spins

  Feb 13, 2026
  5.0
  Mark was amazing to work with. He answered every single one of my questions and concerns. He was upfront about everything from the beginning. I’m happy with my Audi A3 thank you, Mark!!
• SK

  SJ Kim

  Feb 12, 2026
  1.0
  I worked with a dealer named Jay. My maximum budget was $1,000 per month including insurance. He recommended a car with a lease payment of $870 per month. I told him that once insurance was added, it would clearly exceed my budget. We called my insurance company, and I was quoted $550 per month. I told him I could not afford the car at that price. He then told me he was also an “insurance guy” (he even showed me his business card) and said that after 40 days from leasing the car, he could lower my insurance premium by half. He told me I could trust him. Based on his promise, I decided to move forward with the lease. It was the dumbest decision I’ve made. Forty days later, I contacted him. He asked for my GEICO app login information and later got me a new quote for $259.98 per month. I told him he had kept his promise, and he said he was “a man of his word.” Immediately after that, he asked me to pay a $999 broker fee. I was shocked because this fee was never disclosed beforehand. When I questioned him, he said I would still be saving money even after paying the broker fee. I stopped communicating with him after that. When I logged into my GEICO account, I discovered that incorrect information had been entered to reduce the premium (for example: minimum annual mileage, “pleasure use” instead of commuting, etc.). When I corrected the information, my insurance increased to $700 per month. I am now paying approximately $1,570 per month total. Even if there had been no broker fee, I would not feel comfortable working with him after discovering the false information submitted to the insurance company. I am concerned that any claim could have been denied due to inaccurate policy details. I regret trusting this process. I cannot wait for the lease to end.
• MG

  Mari Godziashvili

  Feb 10, 2026
  5.0
  We’d like to thank Ahmed — he was extremely polite and very helpful. He helped us choose a beautiful car. It’s only been about one week so far, and we hope we won’t need to come back for any issues. But if we do, we hope we’ll be able to write an even better review. Thanks again to Ahmed!

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