Monro Auto Service and Tire Centers

Reviews

• LS

  Ls szn

  1 day ago
  1.0
  Took my car here to get inspected it failed. Got everything done on the car that they said needed to get done. Then after getting everything done it failed inspection again
• DY

  Deo Yasol

  5 days ago
  5.0
  Stopped in and Joe, the manager at the Brockport location, helped me out with a last minute flat repair on my Wrangler. Didn't take even 5 minutes. Thanks again Joe.
• MA

  Mary Beth Artuso

  Apr 17, 2026
  4.0
  Staff was friendly and very happy to help us. However one new tire out of the 4 is loosing air. Brought it back and was told they repaired a bent rim. Tire is still loosing air.
• AV

  Adam VEE

  Apr 10, 2026
  3.0
  I choose the brockport location as the mechanic that is the backbone of that place Joe is an excellent mechanic and won’t steer you wrong. Pricing to me was a bit high
• DD

  Devon

  Apr 2, 2026
  1.0
  I only went here because I needed an urgent appointment for a tire and it was the only place that could (reluctantly) see me on short notice. First issue is they use an Indian call center for scheduling. So they double booked and had to ask me to come in later. I planned my whole day around that and had a very important appointment that afternoon, so I had to hope they could get it done in time. They were all so unprofessional except for one older guy. The technician was 40 minutes late. Showed up wearing sweatpants and crocs which doesn't seem safe for working in the bay? The guy at the desk was just filling in because apparently they don't even have a manager right now, and it shows. It was like when the teacher is gone and all the kids act up. They were constantly swearing, joking around, asking me if I'm having fun waiting and if I wanted to yell at the guy for being late. The "manager" left his tablet on full blast on some random YouTube video and then left it on while he wasn't even in the room and had phone calls on speakerphone with more swearing. It was obnoxious. They're just totally out of touch with how to act at a job and talk to customers. I did explain my situation and they got it done with just 10 minutes to spare, so I do appreciate that at least. And it seems to have been done properly. But this place desperately needs real management to oversee their employees and train them properly on how to act, which I thought would be standard at a corporate chain but I guess not. They're also extremely understaffed, so I imagine it's not a good place to work. I will never go back.

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