Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Brewster, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Brewster location today.
Location
Hours
Reviews
4.3
189 reviews
5 stars
136
4 stars
21
3 stars
5
2 stars
7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Manny, Eddie, and Christian.
Communication Issues
Several reviews highlighted significant communication problems, including unfulfilled promises regarding reservations and lack of timely responses.
Mixed Experiences
While many customers had positive experiences, others reported issues with vehicle availability, cleanliness, and unexpected charges.
Management Concerns
Some reviews pointed to mismanagement at the Brewster location, including long wait times and inadequate staffing.
Overall Satisfaction
Despite some negative feedback, a significant number of customers expressed satisfaction with their rental experience and indicated they would return.
- DHDylan HarringtonNov 4, 20251.0I normally don’t write reviews, but my experience with Enterprise has been nothing short of infuriating. Nearly 10 months ago, I rented a vehicle from them that turned out to have expired registration. As a result, I received $250 worth of tickets—tickets that were entirely Enterprise’s fault. Despite acknowledging the issue early on, they have refused to issue my refund for almost a year. What’s worse, I’ve been ignored repeatedly—emails and calls go unanswered, and every time I manage to reach someone, I’m given the same empty promises or told to “resend documents” they’ve already had. To make matters worse, this entire ordeal unfolded during one of the most difficult periods of my life—I lost my father and had to move out of the area shortly after all this happened. Even so, I’ve tried time and time again to resolve the situation calmly and professionally. Instead, I’ve been met with complete indifference. Now, after months of silence, they’re suddenly demanding copies of the tickets that I no longer have—tickets they should have record of, since the expired registration was their own violation. The lack of accountability, empathy, and customer care from Enterprise has been astounding. I would strongly advise anyone considering renting from them to think twice. If this is how they treat loyal customers when their own negligence causes the problem, imagine how they’ll handle anything else that goes wrong.
- JGjohn garciaOct 25, 20255.0Very pleasant experience. I definitely rent a car from here again . Thank you
- BHBrian HOct 20, 20251.0Multiple issues with this location either overcharging, not notifying me of an increase in my rate, or outright not calling before charging despite them agreeing that they will. They do not hold reserved cars, the stock they do have is often extremely limited with cars that are banged up and stained, and it's typically a 15-20 minute wait to even begin pickup since there's only 1 person half the time.
- ABabdellah bachaOct 15, 20255.0They were kind ,professional , they made everything went well and easy
- MMM.Sep 18, 20255.0Brewster Enterprise is always helping their costumers Very knowledgeable and friendly staff great place to rent a vehicle Thank you Brewster Enterprise
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Brewster, NY?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.
What are the operating hours for the Enterprise Rent-A-Car in Brewster?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at this Brewster location?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ny/brewster-24cq.html or by calling +1 845-278-0211.
What payment methods does Enterprise Rent-A-Car in Brewster accept?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
Does Enterprise Rent-A-Car Brewster offer any special deals?
Yes, they feature great weekend rates which you can book through their deals page.
Is Enterprise Rent-A-Car in Brewster accessible to customers needing airport pick-up services?
Yes, the Brewster location offers airport pick-up services as part of their rental options.
What nearby places can I visit around Enterprise Rent-A-Car in Brewster?
Nearby, you can visit Brewster Pools for pool supplies, Sinapi's Pizzeria for Italian food, and Towne Centre for shopping.
Are there convenient gas stations near Enterprise Rent-A-Car in Brewster?
Yes, nearby gas stations include Exxon & Mobil Stations, Mobil, and Hess Express to fuel your rental vehicle.
Where can I find food and dining options near Enterprise Rent-A-Car in Brewster?
You can enjoy dining at places like Salsa Fresca Mexican Grill, McDonald's, and Rye Republic, all close to the rental location.
Does Enterprise Rent-A-Car in Brewster provide service in languages other than English?
The main language of service at this location is English.