Advance Auto Parts

Reviews

• LL

  LeVi LeVi

  Feb 18, 2026
  5.0
  Esta tienda de las mejores siempre me atienden con amabilidad muchas gracias por su buen servicio aqui todos ablan español y inglés como sea mas cómodo y te ayudan en darte un diagnóstico gracias por todo por eso solo bingo a esta tienda
• LR

  Las Americas Auto Repair

  Feb 18, 2026
  5.0
  Advance Auto Parts is always a great place to stop when I need anything for my vehicle. GILBERT are consistently friendly, knowledgeable, and genuinely helpful every time I walk in. They don't just point you in the right direction-they actually take the time to assist, answer questions, and make sure you get exactly what you need. him as a commercial's manager runs a solid team and he is always professional, courteous, and willing to go the extra mile. It's clear they care about their customers and take pride in providing top-notch service. Always a positive experience-highly recommend this location! - At 41 Wicks rd, BRENTWOOD NY 11717
• FM

  Frank Molina

  Feb 18, 2026
  5.0
  I had a check engine light on and went in with a few questions about my car. One of the commercial guys Gilbert scanned my car for me and helped me find the codes. He was able to get me the part I needed and recommended a good auto shop. Turns out he was right and I needed an 02 sensor. He also recommended an emissions cleaner and thanks to his help and I was able to pass inspection. My check engine is still off!
• HT

  herberth taxis

  Feb 18, 2026
  5.0
  Thank you! I was in need of wiper blades and did not know how to change them. It was raining outside and i did not think they put them on but Guilbert volunteered to help me and came out in the pouring rain to put them on for me. Guilbert is great and knowledgeable and went above and beyond to help me out. The other bald guy is also really nice
• MF

  mr. freeworld

  Feb 17, 2026
  2.0
  Let me be very clear — this store has good employees, but Gilbert is a liability. Bryan used to help me and he was excellent. Professional, knowledgeable, and actually willing to do his job. Luis is decent and will step in to help when needed. Gilbert, on the other hand, should not be in a customer-facing role — let alone calling himself a manager. If you walk in needing something simple like an engine light check or battery test, be prepared to be treated like you’re bothering him. He consistently acts irritated, dismissive, and inconvenienced by customers asking for basic services the store advertises. This morning I walked in and the first thing I see is Gilbert sitting on the desk, glued to his phone, no name tag, completely unprofessional. When he finally acknowledged me, it was a cold, rude “Can I help you?” — not welcoming, not respectful, just attitude. He claims he’s management. If that’s true, that’s a serious problem. Managers are supposed to lead by example. Sitting on a desk scrolling your phone and treating customers like interruptions is not leadership — it’s laziness and arrogance. The store’s reputation is being damaged by one person who clearly does not want to help anyone. Corporate needs to step in and evaluate this immediately. Employees like Bryan build the brand. Employees like Gilbert tear it down. If nothing changes, customers will stop coming. It’s that simple.

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