Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
All collision repair facilities say they do Quality Work, so what differentiates us from our competitors? First and foremost is our staff, our company culture, and our overall positive mindset at IFM Collision Center. We are genuinely focused on our customer's needs and show complete dedication and empathy to our customers. With a genuine desire for customer satisfaction, your overall experience at IFM Collision Center with be an exceptional one. We refer to this as "Level 10 Service".
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
284 reviews
5 stars
253
4 stars
15
3 stars3
2 stars3
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service, highlighting effective communication and responsiveness.
Quality of Work
The quality of repairs received mixed reviews; while many were satisfied with the results, some reported issues with attention to detail and workmanship.
Timeliness
Several reviews noted delays in repair times, with some customers expressing frustration over extended wait periods.
Overall Experience
Overall, customers appreciated the seamless process and ease of handling insurance claims, though experiences varied significantly.
- MQMaureen QuirozDec 5, 20254.0I had to update my review. I want to thank Cherise the owner of the shop who took the time to reach out and address my concerns and make things right as she stated. Thank you again for listening to your customers concerns.
- DSDebbie ScheferOct 1, 20255.0Service was great and the job was well done.
- CJChristopher JurkotaJul 13, 20215.0Great work done by this location. Would never know vehicle was damaged with how excellent the work is.
- AVA vSJun 25, 20205.0The entire team at IFM was wonderful from start to finish. I had the unfortunate experience of having a tree limb fall on my recently purchased Camry. Dave handled everything when I dropped off my car and I felt like I was in great hands. The car’s timeline based on the work and parts needed was a few weeks but they got my car in and out of there in 10 days which was a great surprise. I thought the car looked great when I picked it up- better than new even. I was really impressed with the professionalism and care the entire team at IFM exhibited and I will definitely choose them in the future for any body work needed. They went above and beyond in my opinion. Thank you again!
- PSPeter StonsbyJun 16, 20205.0Without a doubt the best auto body shop in the area
Frequently Asked Questions About IFM Collision Center
Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
How can I get a rental car?
If you need a rental car, contact us and we can help you make the necessary arrangements.
Will my insurance company pay for a rental?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
The other insurance company says my car is a total loss. What do they mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) - is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is the Actual Cash Value (ACV) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.
Is the actual cash value (ACV) negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.
Who do I pay my deductible to?
It will be your responsibility to pay IFM Collision Center when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
How long will the repairs take?
Each repair is unique and the length of time it takes to repair your vehicle depends on many factors. If your car was towed or isn't drivable, may mean the damage is more substantial and you should expect to leave your car at our shop for a while. If the damage is less extensive and you can drive it to the shop, repair time may be shorter. Once an estimate is writtten, we will give you an approximate completion date.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all of our repairs with a written Limited Lifetime Warranty.
When can I wash my vehicle?
You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt.
• Always use clean fresh water.
• Wash your vehicle in the shade.
• Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
When can I wax my vehicle?
Do not wax or polish the vehicle in the first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of polish or wax on the vehicle. This will help keep your finish looking new.
Recommendations and precautions for your newly painted vehicle.
• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
• Avoid parking under trees and utility lines which are likely to attract birds.
• Bird droppings have a high acid content and will damage a freshly painted surface.
• Also, tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
What types of services does IFM Collision Center offer?
IFM Collision Center offers collision repair and refinishing, glass replacement, dent repair, bumper repair, color matching, buffing and polishing, and more with I-CAR Gold Certified Technicians and a Limited Lifetime Warranty.
Can I choose my own repair shop for my vehicle?
Yes, you have the right to choose your repair facility. If uncertain, your insurance company can recommend a shop, and many offer Direct Repair Programs for a smoother claim process.
Does IFM Collision Center provide rental car assistance?
Yes, IFM Collision Center assists with rental vehicle arrangements and has Enterprise car rentals on-site to help customers during repairs.
What are IFM Collision Center's business hours?
The center is open Monday to Friday from 8:00 AM to 5:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.
Is there a warranty on the repairs performed by IFM Collision Center?
Yes, all repairs come with a written Limited Lifetime Warranty ensuring quality and satisfaction.
Does IFM Collision Center offer pick-up and delivery services?
They offer in-store pickup services but do not provide delivery services for vehicles.
How can I contact IFM Collision Center for inquiries or estimates?
You can contact them by phone at +1 914-666-4876 or email at cmb@ifmcollisioncenter.com. Estimates can also be requested online via their website.
What nearby automotive services can be found close to IFM Collision Center?
Nearby automotive services include GoodFellas Auto Body, JV Auto Body Repair and Towing, ACN Flatbed Towing and Recovery, and East Coast Auto Detail LLC, which offer additional options for vehicle repair, towing, and detailing.
Are there convenient places to eat near IFM Collision Center?
Yes, McDonald's, a fast-food restaurant, is nearby for quick meals before or after your visit.
What local businesses can I find near IFM Collision Center for home improvement needs?
Nearby home improvement-related businesses include Wallauer Paint & Hardware, SavATree - Tree Service & Lawn Care, and Main Street Floor & Shade for your painting, landscaping, and flooring needs.