Customer Service
The staff at the Batavia location received numerous compliments for being friendly, helpful, and professional, contributing to a positive rental experience.
Cleanliness
While many customers praised the cleanliness of the vehicles, there were also reports of dirty cars and unpleasant odors in some rentals.
Reservation Issues
Several customers experienced problems with vehicle availability, including receiving different vehicles than reserved and issues with inventory.
Quick Service
Many reviews highlighted the efficiency of the rental process, with customers noting quick pick-up and drop-off times.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints regarding vehicle condition and customer service failures.