Monro Auto Service and Tire Centers

Reviews

• TT

  Tiffany

  Apr 1, 2026
  5.0
  Great service, friendly, knowledgeable, helpful. However, THE CALL CENTER THAT YOU MUST USE TO SCHEDULE ANYTHING IS ANOTHER STORY. IT’S OFTEN DIFFICULT TO BE UNDERSTOOD AND TO UNDERSTAND WHAT IS BEING SAID. WHEN I CALL MONRO FOR SCHEDULING AN APPOINTMENT OR ANYTHING REALLY, I WANT TO SPEAK WITH THE STORE MANAGER. I just want it to go back to the way it used to be.
• MD

  Mary Dziekonski

  Mar 23, 2026
  5.0
  Staff is always polite, service is quick and efficient.
• ER

  Ernie Rivers

  Mar 12, 2026
  1.0
  My repair needs were diagnosed on Friday of last week I had an appointment for the following Monday at 1:00 at 3:00 they said that they wouldn't have time to complete it that day and to come back the next day at 1:00 which I did after sitting there for another 2 hours I was told that they did not have the tool that they needed to perform the repair they were going to order it and to come back the next day at 11:00 in the morning which I did when I got there they were going to switch me they said from the Avon store to the Geneseo store to a more experienced mechanic at the Geneseo store at 11:00 I was immediately informed that they would not be able to start on the truck until 1:00 and to come back which I did they were not able to complete the repair that day and they said come back at 9:00 the next day which I did I sat there for five and a half hours for a job that was supposed to take 2 hours but it was finally accomplished how would I rate your service that your personnel are confused and frustrated I will never come back to another Monroe service center again
• KS

  Kristine S

  Mar 5, 2026
  1.0
  I called to make an appointment for Tuesday and when I showed up the store had no record of my appointment. The online contact center even texted me to confirm my appointment that didnt exist. Today I am getting text messages for someone else entirely. The phone systems are just god awful
• FG

  Fred Glaser

  Mar 3, 2026
  1.0
  My wife made an appointment for a state inspection. The inspection was done very quickly and all was well except the name and all information that appeared on the receipt was all wrong. The call center apparently had entered the wrong person in the schedule. She had to go back to the shop to have the transaction deleted and done over again. Other than that the service was good.

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