Northtown Mazda

Reviews

• JJ

  Jennifer James

  5 days ago
  5.0
  Amazing experience at Northtown Mazda. Staff were very welcoming, and willing to help with everything from entry to leaving the lot, we felt very understood and served by their welcome. Aaron was extremely helpful in the car buying experience. 100% recommend and will continue to buy with Northtown!
• GL

  Graeme Reynolds (Liam)

  Apr 25, 2026
  1.0
  We went to test drive some SUVs, and explicitly stated we were just scoping out some options. Josh met us at the front door and was very friendly and helpful at first, we tested out 2 different models, everything went fine at first. Then we get back and sit down to go through the numbers, and Josh handed us an estimate that was higher than anticipated, which isn’t uncommon for a first estimate. As we are asking questions about the price, Josh starts raising his voice at us and speaking over us, first red flag. We specifically told him we wanted a 15,000 mile lease, and when he comes back with the new offer with a slightly lower payment, I realized it was only because he printed out information for a 12,000 mile lease. At this point, we realize we’re receiving helpful information, and start to walk out of the building. The manager, who had maybe been there for less than 5 minutes of our conversation, follows us out of the building, and says, “thank you so much for being so rude!” (Projecting much?) We all had a good laugh about it, in fact we laughed about it all the way to the Honda dealership. Needless to say we are no longer interested in Mazda in general, especially northtown mazda. Very unprofessional.
• SH

  Selena Haney

  Apr 25, 2026
  2.0
  We recently purchased a vehicle from Northtown Mazda and unfortunately had a very disappointing experience, particularly with the finance process. To start, our salesperson Kieran was responsive and helpful during parts of the process, and we appreciated his communication while we were away. However, the experience took a turn when it came time to finalize financing. Before leaving for a trip, we were very clear that we had a 6.0% rate available through our credit union and asked if the dealership could match it. We were told this would not be a problem. While we were away, we followed up again and were told that the rate had been taken care of. When we returned to sign paperwork, we were presented with numbers based on a 6.9% interest rate something that was never clearly communicated or approved by us. At no point were we told that the agreed-upon rate had changed. We had to ask directly to even find out what the rate was. When we questioned this, the finance manager, Nicole, was dismissive and unprofessional. She minimized the difference between rates as “pennies” and spoke to us in a way that felt condescending and disrespectful. At that point, the issue was no longer just the rate it was the lack of transparency and the way we were treated as customers. Additionally, items that were agreed upon during negotiation (WeatherTech mat) were not accurately fulfilled. We ultimately went through with the purchase because we felt committed after insurance and other logistics had already been changed, but in hindsight, we regret not walking away. We also attempted to resolve this privately via email and did not receive a response. Buying a car is a major financial decision, and customers deserve honesty, clear communication, and respect, especially when it comes to financing terms. Unfortunately, that was not our experience. I tried calling the number and it was not a working one. Is there another one to call?
• DC

  Danny Cheng

  Apr 18, 2026
  5.0
  I had another great experience at Northtown Mazda, thanks to Keiran. I recently helped my sister purchase a Mazda CX-30, and he made the whole process smooth and stress-free from start to finish. This wasn’t my first time here—I previously bought a Mazda CX-5 from Northtown Mazda in 2024 and had a great experience, which is why I came back. Keiran was knowledgeable, patient, and never pushy. He took the time to answer all our questions and made sure we felt comfortable with the decision, he even came in during his days off to help us finish the buying process, Keiran definitely deserves a raise. Overall, excellent customer service and a dealership I’d definitely recommend. Thanks again, Keiran!
• CC

  Crystal

  Apr 8, 2026
  5.0
  My fiancé and I were in search of a new vehicle to upgrade his old one. We'd been to multiple dealerships and just couldn't find the right fit for us...... He wanted a Mazda so I suggested going directly to the Mazda dealership. From the moment we walked in, we receive top notch care. Mohammed worked with us to secure a brand new vehicle. He was very knowledgeable of their inventory and worked very hard to get us an even better interest rate than what we initially thought. His genuine kindness, care, and professionalism is what prompt us to come back a month later to purchase another SUV for me!!!! Mohammed worked even harder to accommodate my needs and my family needs. This was the first time in my life that we experienced such peace at a car dealership. Nor was also great. He worked with Mohammed on any loose ends to get everything sorted out. This was by far the best experience purchasing a vehicle I've ever had. Mohammed is indeed The GOAT!!!!

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