Brand Certified
Northtown Volkswagen
4.5(1591 reviews)
Certified by Northtown Volkswagen • Mar 01, 2026
Business Details
3800 Sheridan Drive, Amherst, NY
14226, United States
Certified by Northtown Volkswagen • Mar 01, 2026
(716) 832-5500
Certified by Northtown Volkswagen • Mar 01, 2026
https://www.northtownvw.com/
Certified by Northtown Volkswagen • Mar 01, 2026
About
Certified by Northtown Volkswagen • Mar 01, 2026
Volkswagen Dealer
Welcome to Northtown Volkswagen.
Northtown Volkswagen located on Sheridan Drive near Dent Tower and is in the heart of the Northtowns. Since we've opened our doors Northtown Volkswagen has grown to the #1 Volume VW dealer in WNY thanks to our customers and our associates. Our strategy to grow has paid off as well by ensuring our customers receive the best possible service while simultaneously making sure our Northtown family has the necessary working environment to provide the best in customer service.
If you need VW maintenance, warranty work, or a recall (just to name a few) completed our certified techs will keep your VW running like new for years to come. While your vehicle is being serviced please enjoy our New State-of-the-Art Facilities.
If you have to get back home or to work no problem, we've go you covered with our shuttle service. They'll provide you transport to and from your destination while your car gets the white glove treatment as well.
We look forward to earning your business and treating you like part of the Northtown Family for years to come.
Details
- DebitAvailable
Location
Certified by Northtown Volkswagen • Mar 01, 2026
Hours
Certified by Northtown Volkswagen • Mar 01, 2026
Reviews
4.5
1,591 reviews
5 stars
1,305
4 stars
85
3 stars
43
2 stars
41
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the car buying process.
Sales Experience
Numerous reviews highlighted a seamless and stress-free sales experience, with salespeople being described as non-pushy and attentive to customer needs.
Communication
While most reviews noted excellent communication, a few customers reported issues with follow-up and clarity regarding vehicle repairs and service.
Facility Quality
The dealership's environment was frequently described as clean, bright, and inviting, contributing positively to the overall customer experience.
Mixed Repair Experiences
Some customers expressed dissatisfaction with service and repair experiences, citing poor communication and unresolved issues.
- JEJosh Ennis3 days ago5.0This by far was the best car shopping experience I have had. Molly was great to work with and very responsive! Northtown made it so easy. Thanks Northtown! I am already looking forward to working with you again in the future!
- KPKevin PatrickFeb 18, 20265.0Molly and her team were great to work with. She made the buying process simple and no pressure at all. Highly recommend her for your next vehicle purchase.
- DMDavid MinerFeb 17, 20265.0Buying my Volkswagen at Northtown was the best decision that I have ever made with an automobile purchase. I purchased a 2023 CPO Arteon that is perfect in every way. I searched nationwide, and the "real price" at Northtown was thousands less than any other similar Arteon that I looked at. Moreover, the buying experience was unmatched in its positivity and simplicity. I live in Salt Lake City, Utah, over 2,000 miles away from Northtown VW. The sales staff at Northtown are amazing, they made the remote buying process seamless. Specifically, Greg and Josh were always available for questions and support. I have had the car for a couple of weeks now and as I reflect on the purchase I am most grateful for the professionalism and kindness that was shown to me at Northtown. They are unmatched anywhere.
- RHRyan HadsallFeb 12, 20265.0I can't say enough about how everyone pitched in to assist me with the process. From my sales associate to the managers. . . The process was seamless and I walked away feeling very happy about my choice to go with Ben at Northtown Volkswagen
- TTTitus Tallchief17Feb 10, 20265.0I had an amazing experience at Volkswagen thanks to Aidan. He helped me through the entire process and made everything smooth and stress-free. Aidan really listened to what I was looking for and helped me find the perfect car without any pressure. He was knowledgeable, patient, and genuinely cared about making sure I was happy with my choice. I couldn’t be happier with my new car and highly recommend asking for Aidan if you’re looking for a great experience.
Frequently Asked Questions About Northtown Volkswagen
What are the regular working hours of Northtown Volkswagen?
Northtown Volkswagen is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Where is Northtown Volkswagen located?
Northtown Volkswagen is located at 3800 Sheridan Drive, Amherst, NY 14226, United States.
What Volkswagen models are available at Northtown Volkswagen?
They offer Volkswagen models including Atlas, Golf, Golf Alltrack, Golf GTI/R, Jetta, Passat, Tiguan, and Arteon.
What types of services does Northtown Volkswagen provide?
They provide VW sales, service, parts, and financing services.
How can I contact Northtown Volkswagen?
You can contact them by phone at +1 716-832-5500 or email at questions@northtownauto.com.
What payment options are accepted at Northtown Volkswagen?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Does Northtown Volkswagen offer shuttle service during vehicle service?
Yes, Northtown Volkswagen offers a shuttle service to transport customers to and from their destination while their vehicle is being serviced.
What nearby car rental agencies can I visit if I need a rental while my car is serviced?
Nearby car rental agencies include Hertz, Budget Rent A Car, Budget Car Rental, and Avis Car Rental, which can provide convenient rental options while your car is serviced.
Are there other automotive repair or collision centers near Northtown Volkswagen?
Yes, nearby automotive repair and collision centers include Auto Collision & Glass, Schmidt's Collision & Glass, and Northtown Collision Centre for additional vehicle repair services.
What local attractions or stores are near Northtown Volkswagen that customers might visit?
Nearby places of interest include Bassett Furniture and Bassett Home Furnishings for home goods, and Temple Beth Tzedek, a local synagogue, which customers might visit before or after their appointment.
Brand Certified Facts from Northtown Volkswagen
This information is certified by Northtown Volkswagen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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