Business Details
About
Volkswagen Dealer
Welcome to Northtown Volkswagen.
Northtown Volkswagen located on Sheridan Drive near Dent Tower and is in the heart of the Northtowns. Since we've opened our doors Northtown Volkswagen has grown to the #1 Volume VW dealer in WNY thanks to our customers and our associates. Our strategy to grow has paid off as well by ensuring our customers receive the best possible service while simultaneously making sure our Northtown family has the necessary working environment to provide the best in customer service.
If you need VW maintenance, warranty work, or a recall (just to name a few) completed our certified techs will keep your VW running like new for years to come. While your vehicle is being serviced please enjoy our New State-of-the-Art Facilities.
If you have to get back home or to work no problem, we've go you covered with our shuttle service. They'll provide you transport to and from your destination while your car gets the white glove treatment as well.
We look forward to earning your business and treating you like part of the Northtown Family for years to come.
Details
- DebitAvailable
Location
Hours
Reviews
4.5
1,565 reviews
5 stars
1,279
4 stars
85
3 stars
43
2 stars
41
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist throughout the car buying process.
Sales Experience
Numerous reviews noted a low-pressure sales environment, with salespeople being described as knowledgeable, accommodating, and attentive to customer needs.
Communication
While most reviews reflected positive communication experiences, there were notable instances of poor communication regarding service and repairs, leading to customer frustration.
Overall Satisfaction
The majority of customers expressed high satisfaction with their vehicle purchases and the overall experience at the dealership, often mentioning specific salespeople by name.
- CCChristine Colf2 days ago5.0Everyone at Northtown Volkswagen was super friendly. Matt was my salesman and he was amazing. I never felt pressured. I ended up buying the vehicle that I test drove. The whole process went very smooth.
- AFAlex FerryDec 31, 20255.0Molly was fabulous! Making the car leasing process very fast and easy. I will def recommend seeing her. She helped me get a brand new car at a price I could afford. Thank you Molly!!
- LSLaurie SorgeDec 19, 20255.0I have honestly lost track of how many Volkswagen’s we have owned. I would never shop anywhere else but NORTHTOWN VW! Everyone I encountered was friendly, sincere and not PUSHY!!! Volkswagen makes a phenomenal product! My salesperson, Ben, was AWESOME! He is not pushy, very informative and had a no pressure approach. I will return to NORTHTOWN, without hesitation, when my lease is due!
- SSSeth SDec 15, 20255.0Working with Antonio G from Northtown Honda was an absolute treat. What we didn't expect was to have him throughout the sale process for the other dealerships as well. From start to finish there was little to no pressure at all. We weren't hounded like you hear about. When we got into a vehicle he just cleaned off and i could barely fit in the passenger seat, he met my discomfort with grace and we just laughed about it. Im not "big" just tall. Didnt want to hit my head going iver every bump lol. Communication was top notch and he did not bother or flood us with many texts/calls/emails. Ultimately, we went with a Volkswagen and at no shock, Antonio was still here guiding us through the process. Dreading going to buy a car again is no longer an issue. We were comfortable through the entire process. If you read this and are looking to purchase a new vehicle, make your first stop at Northtown Honda and make sure to ask for Antonio G. I can basically assure you, your experience will be a pleasant one. We will be back again in a few years when I decide on buying a new truck.
- SASabri AhmetiDec 12, 20255.0I purchased a used Pasat less than three months ago. Excellent experience during the transaction process, and afterwards promises kept and honored; rim repair, tires changed agreed during the sales process. And the best part is that an issue cured about a month after I purchased the car, and they did not give me any hard time whatsoever to take care of it. They didn't even charge me the $50 deductible for it. Ban, the salesman, was great, respectful, and professional.
Frequently Asked Questions About Northtown Volkswagen
What are the regular working hours of Northtown Volkswagen?
Northtown Volkswagen is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Where is Northtown Volkswagen located?
Northtown Volkswagen is located at 3800 Sheridan Drive, Amherst, NY 14226, United States.
What Volkswagen models are available at Northtown Volkswagen?
They offer Volkswagen models including Atlas, Golf, Golf Alltrack, Golf GTI/R, Jetta, Passat, Tiguan, and Arteon.
What types of services does Northtown Volkswagen provide?
They provide VW sales, service, parts, and financing services.
How can I contact Northtown Volkswagen?
You can contact them by phone at +1 716-832-5500 or email at questions@northtownauto.com.
What payment options are accepted at Northtown Volkswagen?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Does Northtown Volkswagen offer shuttle service during vehicle service?
Yes, Northtown Volkswagen offers a shuttle service to transport customers to and from their destination while their vehicle is being serviced.
What nearby car rental agencies can I visit if I need a rental while my car is serviced?
Nearby car rental agencies include Hertz, Budget Rent A Car, Budget Car Rental, and Avis Car Rental, which can provide convenient rental options while your car is serviced.
Are there other automotive repair or collision centers near Northtown Volkswagen?
Yes, nearby automotive repair and collision centers include Auto Collision & Glass, Schmidt's Collision & Glass, and Northtown Collision Centre for additional vehicle repair services.
What local attractions or stores are near Northtown Volkswagen that customers might visit?
Nearby places of interest include Bassett Furniture and Bassett Home Furnishings for home goods, and Temple Beth Tzedek, a local synagogue, which customers might visit before or after their appointment.