Northtown Volkswagen
4.51582 reviews
Certified by Northtown Volkswagen • Feb 08, 2026
Business Details
3800 Sheridan Drive, Amherst, NY
14226, United States
Certified by Northtown Volkswagen • Feb 08, 2026
(716) 832-5500
Certified by Northtown Volkswagen • Feb 08, 2026
https://www.northtownvw.com/
Certified by Northtown Volkswagen • Feb 08, 2026
About
Certified by Northtown Volkswagen • Feb 08, 2026
Volkswagen Dealer
Welcome to Northtown Volkswagen.
Northtown Volkswagen located on Sheridan Drive near Dent Tower and is in the heart of the Northtowns. Since we've opened our doors Northtown Volkswagen has grown to the #1 Volume VW dealer in WNY thanks to our customers and our associates. Our strategy to grow has paid off as well by ensuring our customers receive the best possible service while simultaneously making sure our Northtown family has the necessary working environment to provide the best in customer service.
If you need VW maintenance, warranty work, or a recall (just to name a few) completed our certified techs will keep your VW running like new for years to come. While your vehicle is being serviced please enjoy our New State-of-the-Art Facilities.
If you have to get back home or to work no problem, we've go you covered with our shuttle service. They'll provide you transport to and from your destination while your car gets the white glove treatment as well.
We look forward to earning your business and treating you like part of the Northtown Family for years to come.
Details
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Location
Certified by Northtown Volkswagen • Feb 08, 2026
Hours
Certified by Northtown Volkswagen • Feb 08, 2026
Reviews
4.5
1,582 reviews
5 stars
1,296
4 stars
85
3 stars
43
2 stars
41
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the car buying process.
Sales Experience
Numerous reviews highlighted a seamless and stress-free sales experience, with salespeople being described as non-pushy and attentive to customer needs.
Communication
While most reviews noted excellent communication, a few customers reported issues with follow-up and clarity regarding vehicle repairs and service.
Facility Quality
The dealership's environment was frequently described as clean, bright, and inviting, contributing positively to the overall customer experience.
Mixed Repair Experiences
Some customers expressed dissatisfaction with service and repair experiences, citing poor communication and unresolved issues.
- TTTitus Tallchief171 day ago5.0I had an amazing experience at Volkswagen thanks to Aidan. He helped me through the entire process and made everything smooth and stress-free. Aidan really listened to what I was looking for and helped me find the perfect car without any pressure. He was knowledgeable, patient, and genuinely cared about making sure I was happy with my choice. I couldn’t be happier with my new car and highly recommend asking for Aidan if you’re looking for a great experience.
- GNGreg NayorJan 31, 20265.0Michelle was great with which to work! My daughter’s vehicle died one too many times while I was out of town. I needed to get her a new vehicle ASAP. Michelle was knowledgeable, easy to work with, and responsive. She really made the process simple even from afar. I have done it many times in my life, but I hate buying cars. Michelle made it easy.
- SAStacy AldredJan 30, 20265.0My daughter found her "new" used car online at Northtown Volkswagen. It's our 2nd purchase from them, but I'm sure it won't be our last! They were friendly, efficient & thorough. While car buying is always a stressful & lengthy process, they made it as seamless & enjoyable as possible. The store was clean, bright & inviting. The sales & financial staff was extremely helpful. I would definitely recommend Northtown to anyone looking to purchase a vehicle.
- VMVictoria MorogJan 30, 20265.0Had an unmatched experience. Greg was awesome! I highly recommend. His enthusiasm for VWs is like no other. I felt confident from start to signing that I was getting an amazing deal on a new Tiguan. Greg took time to show me all options and I never felt pressured. The dealership wasn't pushy. Greg even sat with me in my new car and showed me every single feature!! I feel assured that I am taking advantage of all my new car has to offer. Thanks Northtown VW!!
- JWJason W.Jan 20, 20261.0I would leave 0 stars if possible. Purchased a 2024 Atlas cross sport less than 2 years ago brand new. Been in and out of the dealer for several recalls, a faulty side view mirror, front end noise. Ended up needing brand new tires in under 18 months. VW app is absolutely horrible works 50% of the time. App completely stopped working over a week ago in the middle of winter. So not only am I paying a car note I paid 1200 for new tires and currently paying for Ubers while it’s at the shop for connectivity issues. Please do not make the same mistake as I did go elsewhere as I will be doing shortly!!!!!!!
Frequently Asked Questions About Northtown Volkswagen
What are the regular working hours of Northtown Volkswagen?
Northtown Volkswagen is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Where is Northtown Volkswagen located?
Northtown Volkswagen is located at 3800 Sheridan Drive, Amherst, NY 14226, United States.
What Volkswagen models are available at Northtown Volkswagen?
They offer Volkswagen models including Atlas, Golf, Golf Alltrack, Golf GTI/R, Jetta, Passat, Tiguan, and Arteon.
What types of services does Northtown Volkswagen provide?
They provide VW sales, service, parts, and financing services.
How can I contact Northtown Volkswagen?
You can contact them by phone at +1 716-832-5500 or email at questions@northtownauto.com.
What payment options are accepted at Northtown Volkswagen?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Does Northtown Volkswagen offer shuttle service during vehicle service?
Yes, Northtown Volkswagen offers a shuttle service to transport customers to and from their destination while their vehicle is being serviced.
What nearby car rental agencies can I visit if I need a rental while my car is serviced?
Nearby car rental agencies include Hertz, Budget Rent A Car, Budget Car Rental, and Avis Car Rental, which can provide convenient rental options while your car is serviced.
Are there other automotive repair or collision centers near Northtown Volkswagen?
Yes, nearby automotive repair and collision centers include Auto Collision & Glass, Schmidt's Collision & Glass, and Northtown Collision Centre for additional vehicle repair services.
What local attractions or stores are near Northtown Volkswagen that customers might visit?
Nearby places of interest include Bassett Furniture and Bassett Home Furnishings for home goods, and Temple Beth Tzedek, a local synagogue, which customers might visit before or after their appointment.
Brand Certified Facts from Northtown Volkswagen
Northtown Volkswagen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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