Northtown Toyota

4.5
3251 reviews

About

Toyota Dealer
Welcome to Northtown Toyota. When it comes to legendary quality, reliability, and resale value, you can’t go wrong with Toyota’s award-winning lineup of cars, minivans, trucks, SUVs, and hybrids. Northtown is proud to have been the first Toyota dealer in Western New York, and we’ve been the go-to choice ever since. Our friendly team is ready to help you pick out the perfect vehicle and provide trusted service to keep your Toyota running smoothly for years to come. Find out how we take the Toyota experience to the nth degree. Celebrating 50+ years in Western New York As part of the Northtown Auto family, we’re celebrating the 50th anniversary of our family-owned business. From day one, our philosophy has been inspired by the Golden Rule – treat others the way you’d have them treat you. From our most loyal customer to our newest employee, we’re all about treating people right. And that’s what you can expect when you visit Northtown Kia. We can’t thank the WNY community enough for the support and loyalty – and we look forward to serving you for another 50 years. Where Comfort Meets Convenience Our modern showroom on Millersport Avenue in Amherst is bright, open, and offers all the comforts you’d expect from a premier dealership. Whether you’re shopping for a new or used Toyota, or having your car serviced, you can relax and refresh in our customer lounge, which offers plenty of free amenities such as: • WiFi • Self-serve coffee bar • Breakfast bar with bagels and muffins • Movie theater with popcorn • Freshly baked cookies • Phone charging station • Children’s play area It couldn’t be easier to stop by for a test drive or drop your car off for service. We’re located right off I-290 – just take the Millersport south exit and you’ll see us on the left. That makes Northtown Toyota a convenient drive from Buffalo, Williamsville, West Seneca, and nearby areas. Providing Superior Toyota Service We know your life doesn’t come to a stop when your Toyota needs maintenance or repair. That’s why Northtown Toyota Service Center is open more total hours per week than any another local dealership, so you can get your car in and out as quickly as possible. We also go the extra mile to make sure your service experience is convenient and hassle-free by offering: • Quick and easy drive-through service bays • Heated tile floors in service bays (perfect for those cold WNY winter days) • Complimentary shuttle service to and from home or work Professional Aftermarket Technology and Installation When you’re ready to customize or maximize the performance of your Toyota, turn the Northtown Toyota parts dept. Our parts experts can show you the latest aftermarket OEM parts – from all-weather floor mats, to cold air intakes they can help. Plus, if you have any questions on how to use the technology already in your vehicle, such as the navigation system or Apple CarPlay, just stop by and we’ll be happy to help.

Location

Northtown Toyota
1135 Millersport Highway, Amherst, NY
14226, United States

Hours

Reviews

4.5
3,251 reviews
5 stars
2,624
4 stars
245
3 stars
64
2 stars
64
1 star
254

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the car buying process.

Sales Experience

Several reviews highlighted positive experiences with sales representatives who were patient, attentive, and not pushy.

Service Department Issues

There were multiple complaints regarding the service department, including high costs, poor communication, and unsatisfactory service quality.

Transparency Concerns

Some customers reported issues with transparency in pricing and financing, feeling misled or pressured during the sales process.

Mixed Experiences

While many had great experiences, there were notable negative reviews regarding specific salespeople and overall customer treatment.
  • GF
    Gloria Ferrara
    3 days ago
    3.0
    I worked with a sales person, who parsed out different tasks to what appeared to be interns. While everyone had great customer service skills, I found the experience to be a disjointed process, including communication gaps between three people from start to finish. When spending a lot of money, I would expect a more professional experience.
  • JS
    John Stobnicki
    Nov 14, 2025
    5.0
    Very quick and painless sale. Everything went great and no surprises. Tony was great and even picked me up from the rental car shop!
  • KC
    Kristina Creenan
    Nov 14, 2025
    1.0
    The whole experience was a mess. They tell me my car has features that it doesn’t have, and I had to go there three separate times just for them to give me a bracket to put my front license plate on. Turns on they don’t know what they’re doing because instead of telling me they don’t have any brackets (again), they installed the plate directly onto my car just for it to fall off the next day. Also told me they would give me floor mats, but I keep getting told to come back a different day, which I won’t bother doing because this whole experience has been a pain.
  • HD
    Hillary D
    Nov 12, 2025
    4.0
    It was quick and nice people. I didnt like that they told me the fee to change my license plate over was 60$ but then they said 40$ was fine, but really they just took that 40$ and put it with my down payment that I gave them. There was no fee for exchanging the license plate, they lied about that. Id still go back there for nxt car.
  • VD
    Vicky Dean
    Nov 5, 2025
    5.0
    Greg Achramovitch is my go to for every vehicle I've ever purchased. He's always quick to respond to questions and concerns. Having a sales rep who actually listens and doesn't just try to sell you something quick is why I've recommended him for 10+ years. I can say with confidence you won't find a better person to have in your corner when it comes to such a major purchase.

Frequently Asked Questions About Northtown Toyota

What are the business hours of Northtown Toyota?

Northtown Toyota is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.

Where is Northtown Toyota located?

Northtown Toyota is located at 1135 Millersport Highway, Amherst, NY 14226.