Northtown Toyota

4.5
3289 reviews

About

Toyota Dealer
Welcome to Northtown Toyota. When it comes to legendary quality, reliability, and resale value, you can’t go wrong with Toyota’s award-winning lineup of cars, minivans, trucks, SUVs, and hybrids. Northtown is proud to have been the first Toyota dealer in Western New York, and we’ve been the go-to choice ever since. Our friendly team is ready to help you pick out the perfect vehicle and provide trusted service to keep your Toyota running smoothly for years to come. Find out how we take the Toyota experience to the nth degree. Celebrating 50+ years in Western New York As part of the Northtown Auto family, we’re celebrating the 50th anniversary of our family-owned business. From day one, our philosophy has been inspired by the Golden Rule – treat others the way you’d have them treat you. From our most loyal customer to our newest employee, we’re all about treating people right. And that’s what you can expect when you visit Northtown Kia. We can’t thank the WNY community enough for the support and loyalty – and we look forward to serving you for another 50 years. Where Comfort Meets Convenience Our modern showroom on Millersport Avenue in Amherst is bright, open, and offers all the comforts you’d expect from a premier dealership. Whether you’re shopping for a new or used Toyota, or having your car serviced, you can relax and refresh in our customer lounge, which offers plenty of free amenities such as: • WiFi • Self-serve coffee bar • Breakfast bar with bagels and muffins • Movie theater with popcorn • Freshly baked cookies • Phone charging station • Children’s play area It couldn’t be easier to stop by for a test drive or drop your car off for service. We’re located right off I-290 – just take the Millersport south exit and you’ll see us on the left. That makes Northtown Toyota a convenient drive from Buffalo, Williamsville, West Seneca, and nearby areas. Providing Superior Toyota Service We know your life doesn’t come to a stop when your Toyota needs maintenance or repair. That’s why Northtown Toyota Service Center is open more total hours per week than any another local dealership, so you can get your car in and out as quickly as possible. We also go the extra mile to make sure your service experience is convenient and hassle-free by offering: • Quick and easy drive-through service bays • Heated tile floors in service bays (perfect for those cold WNY winter days) • Complimentary shuttle service to and from home or work Professional Aftermarket Technology and Installation When you’re ready to customize or maximize the performance of your Toyota, turn the Northtown Toyota parts dept. Our parts experts can show you the latest aftermarket OEM parts – from all-weather floor mats, to cold air intakes they can help. Plus, if you have any questions on how to use the technology already in your vehicle, such as the navigation system or Apple CarPlay, just stop by and we’ll be happy to help.

Location

Northtown Toyota
1135 Millersport Highway, Amherst, NY
14226, United States

Hours

Reviews

4.5
3,289 reviews
5 stars
2,657
4 stars
247
3 stars
64
2 stars
66
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific salespeople for their exceptional service.

Sales Experience

Overall, customers reported a smooth and efficient car buying process, with several mentioning the lack of pressure during sales.

Communication Issues

Some customers experienced communication gaps and dissatisfaction with follow-up, particularly regarding service agreements and financing.

Service Department Concerns

There were multiple complaints about the service department, including high costs and dissatisfaction with the quality of service provided.

Mixed Reviews on Financing

While some customers had positive experiences with financing, others reported issues with hidden fees and high interest rates.
  • AA
    aolkid121
    Jan 14, 2026
    2.0
    6 hours to replace a battery. No updates after the car was turned in. I had to call them which I was put on hold for 20+ mins before I got a response saying it was close to done. Was another 90 minutes before it was actually done. Clearly they forgot about my car, nothing was said after no apology or explanation.
  • JD
    Justina Donoughe
    Jan 12, 2026
    5.0
    Awesome experience from the moment we walked in until we left! Everyone we spoke to was so nice and helpful, they answered any questions we had and worked with us to get us the best deal on our vehicle. Highly recommend Northtown Toyota!
  • AG
    Autumn G
    Jan 5, 2026
    5.0
    Christopher was super friendly, knowledgeable, and helpful. We leased a 2026 Toyota Corolla for a great price and are very happy with our purchase and our experience at the dealership.
  • TT
    Tom Thurlow
    Jan 4, 2026
    5.0
    We needed a new car as the last one we bought from Northtown Toyota was 17 years old! We thought that end of the year would be a good time to purchase a new RAV4. We walked into the showroom and wete greeted by Scott who said he would be happy to help us out. He asked us what options we were interested in and what color we would like. He said we have one on the lot. He had it pulled up for us to take a test drive. We loved the car and said we would take,it and sat down to work out the details. We arranged a fair deal and he actually gave me more for my trade-in than I thought I would get, so that was a plus. We then talked to Kevin,the financial advisor. He was super friendly and very helpful explaining all our options. Finally, the car was ready and Scott had the car pulled inside so we weren’t out in the cold weather while he explained how everything worked. Even Matt Georger, the sales manager came into the office to wish us best of luck with our new car! Thanks to everyone for a great experience. I would highly recommend Northtown Toyota for anyone interested in a new car or service.
  • IB
    Ixchael Bashore
    Dec 31, 2025
    5.0
    Awesome experience at this dealership! Even when I ran into insurance hiccups— Nasir was extremely kind, professional, and quick to get me back on the road.

Frequently Asked Questions About Northtown Toyota

What are the business hours of Northtown Toyota?

Northtown Toyota is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.

Where is Northtown Toyota located?

Northtown Toyota is located at 1135 Millersport Highway, Amherst, NY 14226.