Business Details
About
Car DealerHonda Dealer
Welcome to Northtown Honda
From before you even walk into our showroom to long after you drive home, all of our customers here at Northtown Honda are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.
It all starts with our extensive lineup of fabulous new and used Honda models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Honda lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms.
From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Honda parts on the market, you can trust the experts at Northtown Honda cover your automotive needs.
The customer service never stops once you visit us here at Northtown Honda. There's never been a better time to drop on by at our dealership here in 2277 Niagara Falls Blvd Amherst, New York, proudly serving drivers from Buffalo, Cheektowaga and West Seneca. We're very much looking forward to it.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
3,457 reviews
5 stars
2,984
4 stars
174
3 stars
58
2 stars49
1 star
192
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales staff for being friendly, knowledgeable, and helpful throughout the car buying process.
Service Issues
Several reviews highlighted significant dissatisfaction with the service department, citing long wait times, poor communication, and unprofessional handling of vehicle maintenance.
Customer Support
While many customers reported positive interactions with sales representatives, there were notable complaints about the lack of support and responsiveness from the service team.
Mixed Reviews
Overall, while many customers had excellent experiences with sales, there were serious concerns regarding service quality and transparency in transactions.
- VGValorie Gardner2 days ago5.0Otis made returning my previous leased vehicle, and getting a new one A PLEASURE! His knowledge of the vehicle and pleasant personality eased all of the anxiety I had at the thought of going through the leasing process again. He is the only reason I decided to go with Northtown Honda. Thank you Otis... and may you have a Happy and Prosperous NewYear!!!
- ARAnukul Rai4 days ago5.0Just bought myself a brand new car from North town Honda. I had a great experience working with Karen. Karen was very knowledgeable of the car, she was able to show me different features during the test drive so I could experience a nice feel for what I was about to purchase. Karen was super helpful explaining all the new things on it. Also, she was easy to work with during the process from start to finish! I would highly recommend going to Karen if you are in the market for cars!
- RErey ec5 days ago1.0Sold me a car with old and broken brake pads, rotors, tire struts, and tires. Not to mention the door actuator didn’t work so I was driving around an unlocked car for god knows how long. $2500 later I have learned my lesson. NEVER buy from Northtown. They saw an independent young woman and took complete advantage of that. Can’t forget about the fact that they falsified my nys inspection to sell me the car!
- CRciara rollins5 days ago5.0I had a wonderful experience here at Northtown Honda and drove off in a Honda HRV. From the moment I walked in Karar was friendly and very helpful. He helped me get the car I wanted and never pressured me. The sales manager Christian(Mac) was so nice he checked on us and made sure we were good the whole time even getting us some snacks. Jonah was also very helpful and kind he explained the protection plans to me and allowed me to make my own decision based off what was explained to me. This is truly the best place to get your car they make you feel like family and not a quota. Y'all have a customer for life. Karar again thank you for making my experience a great one and he need a raise lol.
- ABAva BJan 2, 20261.0Absolutely terrible would not recommend this place they’re just looking to make a quick buck off their mistakes. Came in for an oil got talked into getting a tire rotation… you’d think okay no problem WRONG. After sitting at the dealership going on two hours a service guy comes out telling me one of my lug nuts is completely stripped and bent and there’s no way they can get it back on and I’d have to pay an extra $550 to get a whole new lug nut for the wheel other wise it’d fall off. While talking to the service guy and i’m asking how is this possible I just bought the car 4 months ago which they inspected before handing it over to me and it was my first service on the car I hadn’t touched anything on the car maintenance wise. The head guy called himself mansplaining to me that I hit a “curb” or something and that’s why my lug nut was bent and stripped it. One of the technicians i was talking to told me I can “hammer it back on the wheel myself”….I’ve not hit or scraped anything in that vehicle I paid too much money for it. After going back and forth with the guy for 30+ minutes going back and forth between departments trying to figure out who I should “talk to” .I left to get a second opinion, the place I went to basically told me my entire rim/ tire would have been damaged and scraped up. He said it’s not possible for only the inside of my lug nut to be damaged/ stripped not to mention just ONE lug nut was broken and whatever power tool they used to try and get it on cause the damage. After talking to a manager at Honda they miraculously decided to “fix” the issue in total I had to leave my car there for 7 hours while they fixed a error one of the technicians caused to my car, and when I went to pick it up the manager or head service guy said “ oh we put it under your warranty so it’s free of charge” after I was previously told it wouldn’t be covered and I’d have to pay out of pocket. The situation was very frustrating and unprofessional…
Frequently Asked Questions About Northtown Honda
What are the business hours of Northtown Honda?
Northtown Honda is open Monday through Friday from 9:00 AM to 7:00 PM, and on Saturday from 9:00 AM to 5:00 PM. The dealership is closed on Sundays.
Where is Northtown Honda located?
Northtown Honda is located at 2277 Niagara Falls Blvd., Amherst, NY 14228, United States.
What car brands and models does Northtown Honda offer?
Northtown Honda offers a lineup of Honda vehicles including the Accord, Civic, Clarity Plug-In Hybrid, CR-V, Fit, HR-V, Odyssey, Pilot, and Ridgeline.
What types of payment methods does Northtown Honda accept?
Northtown Honda accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
What automotive services are available at Northtown Honda?
Northtown Honda offers Honda sales, service, parts, financing, oil changes, brakes, wheel alignment, tires, warranty support, and recall services.
What COVID-19 safety measures are in place at Northtown Honda?
As of February 10th, 2022, masks are no longer required indoors at Northtown Honda, following New York State guidelines. However, employees and customers are encouraged to continue wearing masks if they prefer.
Can I get my oil changed at Northtown Honda?
Yes, Northtown Honda provides oil change services as part of their automotive maintenance offerings.
What nearby places can I visit when I come to Northtown Honda?
Nearby places include Shannon Pub for dining, Dollar General for shopping, and Kani Japanese and Thai restaurant if you're looking for Asian cuisine before or after visiting Northtown Honda.
Is there a gas station near Northtown Honda?
Yes, the Valero gas station and convenience store is nearby, making it convenient for fueling your vehicle before or after your visit to Northtown Honda.
Are there any automotive service centers close to Northtown Honda?
Yes, WNY One Stop Automotive is close by, offering automotive repair, oil changes, and tire services that complement Northtown Honda's offerings.