Northtown Collision Centre

Reviews

• DA

  Dima Alkhalaf

  Feb 8, 2026
  1.0
  I wish I can leave zero star for this shop , very disappointed , they charge my insurance over $7k for used part , never communicate with me however , I paid 2000 deductible, I should’ve known. All the part they used I replaced with brand new after a while because it’s garbage! Shame on them Lexus Northtown Collision shop ! After keeping my car for two months ! I would never deal with Northtown in anyway ! Taking advantage of a woman ! And by the way this is not the first time , this was the second time I have had the worse experience with them and it will be the last time definitely!👎🏻👎🏻👎🏻 Shame on you ! SHAME SHAME
• RA

  reza abbaszadeh

  Feb 3, 2026
  5.0
  I’m extremely happy with the service I received. From the very beginning, the team was professional, honest, and welcoming. Gary Brown was especially helpful—he went above and beyond to assist me, explained everything clearly, and made a stressful situation much easier to deal with. The quality of work, attention to detail, and overall customer service were excellent.
• NR

  NSA Redacted

  Nov 18, 2025
  5.0
  Excellent repair. Excellent service. The repair estimators, admin, and technicians were very professional and competent. Excellent experience getting collision repairs completed on our UX300h.
• DS

  David Simmons

  Oct 5, 2025
  1.0
  I would strongly encourage people not to do business with Northtown Collision center on Sheridan Dr. in Amherst, NY and I’m speaking from experience, I was in an accident with my 2020 Range Rover Velar last November and the damage to my vehicle was almost $30K, I had Northtown do the work because when I called Land Rover that’s who the recommended, huge mistake, they had the vehicle for almost 3 months and when I got the vehicle back, the front grill wasn’t properly on, the battery was completely dead and I had to take it over to Land Rover to get a battery replacement, I drove the vehicle for a couple of weeks only to have it overheating on me because Northtown failed to check the vehicle over before giving it back to me, cone to find out, the hose connecting to the coolin needed replacing, ever so nice I got my vehicle back, I had issues, now I’m told that I have a major oil leak in which I don’t have before until I let Northtown do thr work on my vehicle, this is by far the worst place that I have ever taken my vehicle to, they do horrible work, do not bring your vehicle to Northtown collision center. I am now in the process of looking into an attorney and possibly file a lawsuit against this business. I give this shop one star out of Five…..David Simmons
• AM

  Antoine miguel0809

  Sep 23, 2025
  1.0
  Don’t go in this place! They will do the repair but they are not careful on handling your car.