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Northtown Automotive Companies

4.2
(551 reviews)

Business Details

1135 Millersport Highway, Amherst, NY
14226, United States
(716) 638-2500
https://www.northtownauto.com

About

Car Dealer
Since 1969 Northtown Automotive Companies has expanded from a small used car operation in the Northtown's of Buffalo to 12 State-of-the-Art retail operations representing 20 separate franchises including: Toyota, Volkswagen, KIA, Mazda, Chrysler, Jeep, Dodge, Ram, ProMaster, FIAT, Honda, Lexus, Subaru, Hyundai, Genesis, Land Rover, Volvo, Porsche, Jaguar, Mahindra, and Northtown Collision Centre. A commitment was made over the past 6 years to modernize our facilities across our portfolio, designing our facilities with two people in mind: our customers and our associates. Our strategy has paid off ensuring our customers receive the best possible service while simultaneously making sure our Northtown family has the necessary working environment to provide the best in customer service. We are proud of our 800+ associates we like to call "family" as well as our consistent emphasis on creating a family environment from our owners to our front-line employees. Our strength comes from a longstanding commitment to live by the "golden rule" each and every day treating our customers and fellow workers the way we would want to be treated: with respect, fairness, kindness and dignity. We've received numerous accolades including the Buffalo Niagara Business Ethics Award, the Elite of Lexus, Chrysler 5 Star Certification and Time Magazine's Quality Dealer Awards. But perhaps our biggest accomplishments come from playing an active role in our community where we support vital endeavors such as the Kaleida Health Foundation, Millard Fillmore Suburban Hospital, The Northtown Center of Amherst and Children's Hospital of Buffalo Foundation, to name a few.

Details

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Location

Northtown Automotive Companies
1135 Millersport Highway, Amherst, NY
14226, United States

Hours

Reviews

4.2
551 reviews
5 stars
349
4 stars
94
3 stars
28
2 stars
15
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report poor communication and unresponsive service.

Sales Experience

Many customers had positive experiences with sales representatives, highlighting their professionalism and helpfulness, though some noted pushy sales tactics.

Service Department

The service department received significant criticism for long wait times, poor communication, and inadequate service, leading to dissatisfaction among customers.

Pricing Issues

Several reviews mentioned high prices and unexpected fees during the purchasing process, causing frustration among customers.

Overall Satisfaction

While some customers expressed satisfaction with their purchases and service, a notable number indicated they would not return due to negative experiences.
  • AG
    Alex Gutt
    2 days ago
    1.0
    Northtown is getting worse and worse.
  • YP
    Yah's Design PJB
    Feb 12, 2026
    5.0
    Great group of guys
  • TM
    Travis Mobley
    Oct 9, 2025
    5.0
    Thats what customer service is all about! Columbia SC checking in JP
  • JP
    John Phillips
    Oct 6, 2025
    3.0
    We'll see. Waiting on cmu warrenty. Giving lame excuse about aftermarket gps chip affecting unit.Sounds like excuse coming.. I'll let you know if they honor their recall.
  • MA
    M.N. Absar
    Jan 11, 2018
    5.0
    Thanks

Frequently Asked Questions About Northtown Automotive Companies

What are the operating hours of Northtown Automotive Companies?

Northtown Automotive Companies are open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.

What COVID-19 mask policy does Northtown Automotive Companies follow?

As of February 10th, 2022, masks are no longer required indoors at Northtown Automotive Companies, but employees and patrons who wish to wear masks are encouraged to continue doing so.

Brand Certified Facts from Northtown Automotive Companies

This information is certified by Northtown Automotive Companies and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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