Since 1969 Northtown Automotive Companies has expanded from a small used car operation in the Northtown's of Buffalo to 12 State-of-the-Art retail operations representing 20 separate franchises including: Toyota, Volkswagen, KIA, Mazda, Chrysler, Jeep, Dodge, Ram, ProMaster, FIAT, Honda, Lexus, Subaru, Hyundai, Genesis, Land Rover, Volvo, Porsche, Jaguar, Mahindra, and Northtown Collision Centre.
A commitment was made over the past 6 years to modernize our facilities across our portfolio, designing our facilities with two people in mind: our customers and our associates. Our strategy has paid off ensuring our customers receive the best possible service while simultaneously making sure our Northtown family has the necessary working environment to provide the best in customer service.
We are proud of our 800+ associates we like to call "family" as well as our consistent emphasis on creating a family environment from our owners to our front-line employees. Our strength comes from a longstanding commitment to live by the "golden rule" each and every day
treating our customers and fellow workers the way we would want to be treated: with respect, fairness, kindness and dignity.
We've received numerous accolades including the Buffalo Niagara Business Ethics Award, the Elite of Lexus, Chrysler 5 Star Certification and Time Magazine's Quality Dealer Awards. But perhaps our biggest accomplishments come from playing an active role in our community where we support vital endeavors such as the Kaleida Health Foundation, Millard Fillmore Suburban Hospital, The Northtown Center of Amherst and Children's Hospital of Buffalo Foundation, to name a few.
Feedback on customer service is mixed, with some praising individual staff members while others report poor communication and unresponsive service.
Sales Experience
Many customers had positive experiences with the sales team, highlighting helpfulness and efficiency, but some reported pushy sales tactics.
Service Department
The service department received significant criticism for long wait times, poor communication, and unsatisfactory service quality.
Pricing Issues
Several reviews mentioned high prices and unexpected fees, leading to dissatisfaction among customers regarding trade-in values and service costs.
Overall Satisfaction
While some customers expressed satisfaction with their purchases and service, a notable number indicated they would not return due to negative experiences.
TM
Travis Mobley
Oct 9, 2025
5.0
Thats what customer service is all about! Columbia SC checking in JP
JP
John Phillips
Oct 6, 2025
3.0
We'll see. Waiting on cmu warrenty. Giving lame excuse about aftermarket gps chip affecting unit.Sounds like excuse coming.. I'll let you know if they honor their recall.
AA
Alex
Jun 24, 2025
5.0
Cory was the Tech at the counter who took care of me. He is a pleasure to work with. He will explain in detail what will be done - 80,000 maintenance. Cory answered all my questions and provided what he thought is best but ultimately left the decision up to me. He is a great employee and provides great quality service. Thank you Cory!
Frequently Asked Questions About Northtown Automotive Companies
What are the operating hours of Northtown Automotive Companies?
Northtown Automotive Companies are open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
What COVID-19 mask policy does Northtown Automotive Companies follow?
As of February 10th, 2022, masks are no longer required indoors at Northtown Automotive Companies, but employees and patrons who wish to wear masks are encouraged to continue doing so.
What brands of vehicles are available at Northtown Automotive Companies?
Northtown Automotive Companies offer a wide range of brands including Chrysler, Jeep, Dodge, Ram, ProMaster, Fiat, Honda, Lexus, Toyota, Volkswagen, Hyundai, Subaru, Kia, Mazda, Volvo, Porsche, and Land Rover, among others.
What types of automotive services does Northtown Automotive Companies provide?
They provide new and used vehicle sales, certified pre-owned sales, automotive repair, detailing, OEM parts, financing, collision repair, tires, remote starter installation, and XPEL paint protection services.
What payment options are accepted at Northtown Automotive Companies?
They accept American Express, Cash, Discover, Financing, Mastercard, and Visa as payment options.
Does Northtown Automotive Companies offer car wash and oil change services?
Yes, Northtown Automotive Companies offer car wash and oil change services and they accept debit card payments as well.
Where is Northtown Automotive Companies located?
They are located at 1135 Millersport Highway, Amherst, NY 14226, USA.
Are there any nearby car dealerships to Northtown Automotive Companies?
Yes, nearby dealerships include Northtown Volkswagen, Northtown Toyota, Mike Barney Nissan, Lotus of Western New York, Northtown Hyundai, and others which customers can visit for additional vehicle options and services.
What nearby car rental services are available around Northtown Automotive Companies?
Customers can find Budget Rent A Car, Avis, Budget Car Rental, and Hertz nearby, making it easy for visitors to arrange transportation before or after visiting Northtown Automotive Companies.
Are there any nearby dining options close to Northtown Automotive Companies?
Yes, nearby dining options include The Taco Man for Mexican cuisine and Duff's Famous Wings for American chicken dishes, offering customers convenient places to eat during their visit.