Land Rover Buffalo

Reviews

• BT

  Ben Thompson

  Dec 28, 2025
  5.0
  Austin did an amazing job working with us to trade in our BMW x7 for a new Range Rover. We love the car, but more importantly, we enjoyed the experience! Northtown is where it’s at! 5 stars all day long
• TC

  t chad

  Dec 16, 2025
  5.0
  I recently purchased a used car from Land Rover of Buffalo. My experience with the dealership including everyone I interacted with was five star. My sales rep Becky Webb was amazing. I would recommend going there and asking for Becky if you are thinking of purchasing a vehicle. You won’t be disappointed.
• MH

  Michael Hughes

  Dec 9, 2025
  5.0
  I recently had a very positive experience with the entire process in the purchase of my new Vehicle from My salesman, Garrett Brodie! I will highly recommend Garrett to anyone who may be interested in purchasing a vehicle from this dealership. Garrett was listening intently to my wants and needs and answering my questions carefully. He was asking me about what I was looking for rather just selling features which so many other sales people do. As a result, Together, we found the perfect vehicle for me. Again, this happy customer will highly recommend this sales professional who cares more about customer delight than pushing the sale. Good luck and “Thank you” Garrett Brodie!
• KJ

  Kenneth Umbeer, Jr.

  Dec 6, 2025
  2.0
  2025 Land Rover Defender 110 s. Garrett was polite and answered all questions for before the sale, nothing after. During delivery the app for remote starting did not work. I was told that there may be a server issue. This was Saturday and Monday I need to finish registration because they did not get a insurance card. Monday I was told the LR server would be out until Thursday and Garrett would contact me to help set up the account. Note, there is no remote start on the fob. The only way is with the app. I did figure out why the app was not working and it was not the server. The dealership has never contacted me other than requesting this review. No reply to the several emails sent to Garrett post sale. I will never buy another LR from Northtown. My Jeeps and Subaru experience was much better for follow up and customer service. Spent more and got less.
• JM

  Justin Maines

  Nov 29, 2025
  1.0
  If you are considering doing any form of business with Northtown Auto, I implore you take into consideration the kind of people that you would be giving your money to. The people of Northtown are duplicitous, unethical, cunning, and devious. This is a prime example of why car dealerships and their employees get the stereotypes that they are known for. I had high hopes here, and was let down. I visited Northtown Land Rover regarding a vehicle I saw online. I was assisted by Scotty, and later the sales manager, Tom. I explained my situation, having my car totaled after being rear ended and they went out of their way to get me a valuation of my vehicle for insurance purposes. They appeared genuine, so I got a good vibe, which is most important to me when shopping for a vehicle as I am someone who values forming win/win relationships. A week later I went back to see the vehicle again. This time I was assisted by Adam. I wasn’t sold on it so we sat down for a few minutes to look at other options. Adam informed me that something was just traded in the night before that was essentially exactly what I was looking for. It honestly couldn’t have been more perfect for me. I was told that I could not see this vehicle yet, as it was at the Northtown Volvo dealer, and it had not been inspected. I expressed that I would like to see it as soon as it was ready. After I left, I drove to the Volvo dealer just to see if it was somewhere on the lot. I walked into the dealership and was met by Daniel, I informed him of the situation and he told me the vehicle was located somewhere else so there was nothing he could do at the time but would let me know as soon as it was ready. At this point, four people who work at Northtown were aware that I wanted to see this vehicle and that I was first in line, one of them a manager. I even got an auto generated email from the Volvo manager, Todd, suggesting he’s happy to do anything he can to earn my business. So you’d think he’d be aware as well if he were genuine in any way. The next day I scheduled with Adam to see the car on Saturday. On Saturday I get a call from sales manager Tom and he says “it’s not ready, we’ll aim for Monday or Tuesday.” Monday evening comes, and I get a call from Adam. He informs me that someone at the Volvo dealership took money down on the vehicle before it even went through inspection, so the car was technically sold. I interacted with four people and not one of them offered for me to put money down so that I could reserve the car for myself. This was obviously extremely upsetting. Adam ended the conversation by saying “I’ll talk to Tom and see if there’s anything we can do for you.” There was one correct way to go about this situation in order to right the wrong. The other customer should have been informed that the dealership made a mistake, someone else was first in line to buy this vehicle and we have to honor that, because that’s the ethically respectable thing to do. The next day, I get a text from Adam: pictures of another vehicle that was traded in, completely different, triple the mileage and $7,000 more. I’m dumbfounded by this. I’m wondering, why isn’t the sales manager, Tom, contacting to me to right this wrong? I communicate that to Adam and less than 5 minutes later I get a call from Tom. He explains the situation to me. Claiming that the sales manager at the Volvo dealership did something questionable, something that he wouldn’t do, in allowing a customer to put money down on a vehicle that hadn’t even gone through inspection (which is apparently unlawful in New York State) in an effort to secure the sale for themselves and that’s why it’s been sold to someone else. Proclaiming that he understood my disappointment, that he was frustrated for me, and that he “lit the other manager up about it.” That’s not good enough. The Volvo manager knew that there was someone interested in this vehicle and sold it to someone else before it was even inspected and ready to be viewed. Whatever you’re looking for, find it somewhere else!!!

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