Land Rover Buffalo

4.6
514 reviews

About

Land Rover DealerCar Dealer
We're excited to share that our brand new state of the art dealership is now open at our new location at 621 Getzville Rd. Amherst, NY 14226. Welcome to Northtown Land Rover. Whether you’re looking for legendary off-road capabilities or to conquer the Buffalo winter roads, Land Rover offers exceptional style and sense of adventure for all. At Northtown, we’re proud to be the exclusive Land Rover dealer in Western New York. Our friendly team is ready to help you pick out the perfect luxury SUV, and provide trusted service to keep your Land Rover running smoothly for years to come. Celebrating 50 years in Western New York As part of the Northtown Auto family, we’re celebrating the 50th anniversary of our family-owned business. From day one, our philosophy has been inspired by the Golden Rule – treat others the way you’d have them treat you. From our most loyal customer to our newest employee, we’re all about treating people right. And that’s what you can expect when you visit Northtown Land Rover. We can’t thank the WNY community enough for the support and loyalty – and we look forward to serving you for another 50 years.

Location

Land Rover Buffalo
621 Getzville Rd., Amherst, NY
14226, United States

Hours

Reviews

4.6
514 reviews
5 stars
451
4 stars
11
3 stars
8
2 stars
6
1 star
38

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Many customers praised the sales team, particularly Garrett and Daniella, for their professionalism, attentiveness, and smooth buying process.

Customer Service

While some reviews highlighted excellent customer service, others reported issues with communication and responsiveness, particularly in service appointments.

Service Quality

Several customers expressed dissatisfaction with the service department, citing misdiagnoses, long wait times, and poor condition of loaner vehicles.

Overall Satisfaction

There is a mix of positive and negative experiences, with some customers expressing high satisfaction with their purchases while others reported significant frustrations.

Facility and Environment

The dealership's facility received positive remarks for being clean and welcoming, contributing to a pleasant customer experience.
  • KM
    Katherin Mansfield
    Nov 12, 2025
    5.0
    We have been looking around for a new car recently and Adam Reesor was very helpful in our search! He showed us a variety of cars and models based on what kind of features we are generally looking for that were in our price range, and even went as far as to take us to another Northtown dealership nearby to look at more cars and get a better feel for what worked and what didn't. He answered all of our questions honestly and clearly, and really helped us to narrow down our search! If you're looking to buy a new car but are unsure of where to start, I would highly recommend Adam!
  • MO
    Martin Ostrowski
    Oct 7, 2025
    5.0
    This was an out of state purchase which I would not have risked if the ratings for the dealer weren't so high. I can see why the reviews are so good because my sales rep Garrett was really on top of things from start to finish. He got everything done very fast and professionally. It was a real pleasure doing business, thanks guys.
  • JG
    John Gueli
    Sep 21, 2025
    1.0
    Worst overall experience of purchasing vehicles in over 30 years! First purchase less than two years ago was certified pre-owned and car was in shop over 12 times in less than 24 months. Staff are always polite and professional, but they never really solved the problems with this car which prompted me to trade in for another used car. Getting a loaner was always a long wait and then the vehicles provided were damaged and in poor condition. One smelled like vomit and had pieces broken off. Sadly, I was given this one on two occasions three months apart and it was still in bad condition, so shows they don’t care because they never even fixed their own car. Second vehicle purchase was way too long and took too many visits back to dealership. I finally got to pick it up and it wasn’t even ready. It took almost two weeks, they failed to communicate and waited for us to sign the paperwork before telling us the car was still not ready. No explanations or ownership of the issues, they just want to seek a vehicle. Too many options for to ever return here and now I understand why my friend ordered his Range over from the Maserati dealership instead of this place.
  • KF
    Kim Fadeley
    Sep 4, 2025
    5.0
    Sales team was great to work with. Smooth buying experience. Garrett made sure all our needs were met.
  • DS
    Darien Smith
    Sep 3, 2025
    1.0
    If I could give zero stars, I would. I’ve had two outrageous experiences with this Range Rover dealership, and it’s clear they are more interested in squeezing every dollar they can from their customers than actually providing honest, competent service. Let me start with the first situation: I brought my vehicle in for what turned out to be a simple wheel bearing issue. Instead of identifying and fixing that, I was presented with an absurd quote of nearly $20,000 for an extensive list of “necessary” repairs. Thankfully, I trusted my gut and got a second opinion. Another reputable mechanic quickly diagnosed the real issue, just the wheel bearing, and fixed it for a tiny fraction of the price. That was my first red flag. Fast forward to more recently: I brought the car in again, this time just to have the brakes bled. Simple enough, right? Wrong. They hit me with another ridiculous estimate, about $7,000. According to them, my car supposedly needed extensive work that simply didn’t add up with what I was experiencing. Again, I took it to an independent mechanic, who not only correctly diagnosed the issue, but did the entire job for $1,200. He even confirmed that Range Rover had misdiagnosed my vehicle, again. At this point, it’s impossible to chalk this up to incompetence alone. It feels intentional. Either they are wildly unqualified, or they are actively trying to scam their customers, neither of which is acceptable, especially at a luxury brand dealership. What’s most disappointing is the complete lack of integrity. You expect premium service when you own a vehicle like a Range Rover, but what you actually get here is a shameless cash grab, inflated estimates, and dishonest diagnoses. I strongly urge anyone considering service here to get a second opinion before authorizing anything. Don’t fall for the Range Rover name, this dealership does not stand for quality or trustworthiness. Do your homework, save your money, and avoid this place at all costs.

Frequently Asked Questions About Land Rover Buffalo

What are the regular business hours for Land Rover Buffalo?

Land Rover Buffalo is open Monday through Friday from 9:00 AM to 7:00 PM and on Saturday from 9:00 AM to 5:00 PM. The dealership is closed on Sundays.

What additional hours does Land Rover Buffalo offer?

In addition to regular hours, Land Rover Buffalo offers extended hours Monday through Saturday from 7:30 AM to 9:00 PM.