Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Albany. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Albany today!
Location
Hours
Reviews
4.4
435 reviews
5 stars
324
4 stars
47
3 stars
18
2 stars
12
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight exceptional customer service, with staff going above and beyond to assist customers, especially at the Albany Airport location.
Rental Process
The rental process is frequently described as quick and easy, with many customers appreciating the seamless pick-up and drop-off experience.
Vehicle Quality
Customers generally report satisfaction with the quality and cleanliness of the vehicles, although there are occasional mentions of cleanliness issues.
Reservation Issues
Some customers experienced problems with reservations, including cancellations and lack of communication from customer service, leading to frustration.
Staff Professionalism
Staff members are consistently praised for their professionalism and friendliness, contributing to a positive rental experience.
- SKSohail KhanNov 12, 20251.0I rented the car on December 4th 2024 and brakes failed on my way to meeting - I am chasing them since then for update - there is no response- they promised me free days and compensation but nothing yet -
- JEJess EhmOct 16, 20255.0One of, if not the top National team that I've interacted with when it comes to customer service. A lot of other National branches could take a lesson from these folks! Even when they're busy, still friendly, fast, and efficient. Love when I get to rent here!
- KDKathy DelgadoSep 30, 20255.0Stacy and Kevin, both gentlemen at Newark Airport. Went above and beyond with their kindness, respect and professionalism to accommodate myself and my 13 year old daughter. Thank you!! 5 🌟 🌟🌟🌟🌟
- HLHannah LarsonSep 17, 20255.0MARK HERE IS AMAZING!!!!!!!! Came as a straggling lost traveler looking to rent a car last minute and when his coworker turned me away and said they didn’t have any cars - Mark came and found me and told me they could make something work. 1000/1000 stars. GOOD PEOPLE DO EXIST!
- DGDonna GilibertoSep 10, 20255.0I was able to pick my car - so I picked the car I had at home a 2025 Mazda CX5. No wasted time getting used to a different dashboard or ride. Loved getting a rental I was used to and enjoyed. Attendant was helpful and friendly. Pick up and drop off was very easy. Excellent price and service. Thanks again.
Frequently Asked Questions About National Car Rental
Where is National Car Rental in Albany located?
National Car Rental is located at 737 Albany Shaker Rd, Albany, NY 12211, USA.
What are the operating hours of National Car Rental in Albany?
They are open daily from 6:00 AM to 12:00 AM, with a short break from 12:00 AM to 1:00 AM.
What types of car rentals does National Car Rental in Albany offer?
They offer economy, luxury, and general car rentals, including airport pick-up services.
Can I manage my car rental without visiting the counter at National Car Rental?
Yes, you can skip the counter by using the National app with Emerald Club to choose your car and manage your rental.
What payment options are accepted at National Car Rental in Albany?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Does National Car Rental in Albany offer any discounts?
Yes, they provide discounts for active military members.
How can I make a reservation at National Car Rental in Albany?
You can make a reservation online via their website at https://www.nationalcar.com/en/car-rental-locations/us/ny/albany-international-airport-24ju.html.
What are some car rental agencies near National Car Rental in Albany?
Nearby car rental agencies include Alamo Rent A Car, Avis Car Rental, Dollar Car Rental, Enterprise Rent-A-Car, and Budget Rent A Car.
What airport facilities are near National Car Rental in Albany?
The Albany International Airport nearby features terminals, gates like Gate B7, baggage claim, and lounges such as the Military Courtesy Room.
What dining options are available near National Car Rental in Albany?
Nearby dining options include Silks Saratoga Bistro, Silks Bar & Casual Dine Restaurant, Starbucks, McDonald's, Chick-fil-A, Dunkin', Burger King, and Green Leaf's & Bananas.