Monro Auto Service and Tire Centers

Reviews

• ED

  Estelle Diamond

  2 days ago
  5.0
  I've had work done on my VW Jetta before. Both times it wasn't inexpensive but both times their master mechanic completed the repairs the first time. First time was to deal with an engine problem and the second time the rear coils/struts had to be replaced. One coil had broken. I would go back again.
• LL

  Liz

  3 days ago
  1.0
  My experience at Monro Auto Service and Tire Center left me extremely frustrated. After getting a flat tire on Monday morning, called them to make an appointment. I needed to purchase a tire, and I also asked them to replace my snow tires with my regular tires (that I already owned and brought to the center). I arrived 15 minutes before my appointment time, with my regular tires, which I was told to leave in the lobby. They said they'd call me when they were done (they estimated about an hour), so I got a ride from someone so I could grab some lunch and continue my work day. About an hour later, I got a call saying I needed to come back and look at my car because they had concerns. I went back and took a look. I thanked the technician for the information and said I would follow up with my regular mechanic, that today I just needed to have the tires put on and so I could be on my way and get back to work. I asked how long it would take, and they said 10 to 15 minutes. I ran a 10-minute errand, then returned to Monro, expecting my car to be done or nearly done. It was then that I noticed the tires I'd brought were still sitting in the lobby. My car was still up on the lift, without tires. I watched the technicians walk around, work on other cars that had gotten there after mine, and occasionally do something to mine. They kept telling me it would be done soon. OVER AN HOUR after they told me 10 more minutes, my car was finally done. Except it's not done, or at least not done well. Driving around now, I feel the car severely pulling to the left, meaning that I'm going to to have to spend more money to actually get the job done the right way somewhere else. Not sure why I paid them for the "alignment check," "rotation," or "balancing," since my tires are now more out of alignment than they were when I brought it in. I will NOT be returning to this place, and I do not recommend their services. I needed a quick fix so that I could get back to my work day, and instead they jerked me around, wasted my time, and left me worse off.
• DD

  Doug Decker

  Mar 2, 2026
  5.0
  It's the only place I go for service, the manager treats all the customers with respect, he's a good guy
• WT

  W Turner

  Feb 23, 2026
  4.0
  Always friendly and professional I do want to add though that I brought a tire pressure sensor for $50 and three days later my light is back on
• RR

  Rodney

  Feb 23, 2026
  1.0
  Lol it was embarrassing. I went on Saturday the 21st of this month, when I got there I told them my codes, and one of the very first codes was an evap gross leak(that's usually when they are suppose to suggest a smoke test but uh yeah they tried to bs me. They ended up charging me $125 to tell me exactly what I just told them regarding my codes. They tried to tell me I have a $3,000 problem lol I have had my car for 4 years all my parts are oem and the master mechanic is trying to gaslight me..this is the same master mechanic who tried to send me off to a dealership 2 months ago when all I needed was my exhaust flange welded on. I ended up going elsewhere and they ran a smoke test which led to them informing me the leak is coming from my gas cap and fuel filler neck. I will no longer be going to monroe nor will my family or friends.

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