Business Details
About
Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
319 reviews
5 stars
210
4 stars
32
3 stars
7
2 stars
6
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised the staff for being friendly and helpful, while others reported rude and unprofessional behavior.
Service Quality
Numerous reviews indicate issues with service quality, including incomplete work, upselling unnecessary services, and misdiagnosis of vehicle problems.
Wait Times
Many customers expressed frustration with long wait times, often exceeding initial estimates, leading to dissatisfaction with the scheduling process.
Pricing Transparency
Several reviews highlighted concerns over pricing, with customers feeling they were charged for services not performed or given inflated estimates.
Management Issues
There are complaints about poor management practices, including lack of accountability and ineffective handling of customer complaints.
- AZAnne ZubrickNov 10, 20251.0Charge full price replacement tire got nail in it only 6 days old.
- SSswsjr1 sstockholmNov 7, 20255.0We brought both our vehicles here recently for inspections and oil changes. We had great experience. Front end staff were very polite and professional. One car was fine, the other required some repairs. The manager, Sean, called and explained everything. The work was done quickly and when we arrived I was pleased that the manager took time to show us the broken part and explain the work that was done. I left feeling comfortable with the service.
- JCJames CATONESep 21, 20251.0If there were a way to give -5 stars, this place deserves it. I made an appointment a week in advance, showed up on time, and they had absolutely no clue what was going on. After waiting 20 minutes past my scheduled time, I was treated with complete disrespect. The staff here act like they don’t care about customers at all — lazy, unprofessional, and completely disorganized. It’s like a circus being run by people who have no business managing a service shop. Don’t waste your time or money — avoid this place at all c
- GFGerard FollanoSep 20, 20251.0Avoid!. Caught them charging for services not actually done. ************************** It seems disingenuous to continue to post these canned responses from Goodyear corporate in response to an overwhelming number of negative reviews for this location. It demonstrates a decaying corporate culture and poor governance from management on down..
- JTJulia-Beth TaftSep 19, 20251.0This is my second less-than-positive experience and will not be coming back and if I have any influence, neither will anyone I know.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full tire and automotive repair services, including oil changes, with professional mechanics on site.
Where is Goodyear Auto Service located?
It is located at 46 Wolf Road, Albany, NY 12205-2603, USA.
What are the operating hours of Goodyear Auto Service?
The service center is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays. Holiday hours vary, with closures on some holidays and regular hours on others.
Does Goodyear Auto Service offer pickup or delivery options?
They offer in-store pickup services.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, it has a wheelchair accessible entrance and restroom.
How can I make an appointment with Goodyear Auto Service?
You can make an appointment online through their reservation website at https://www.goodyearautoservice.com/en-US/make-appointment.
What dining options are near Goodyear Auto Service?
Nearby dining options include P.ZA Kitchen, Mr. Beast Burger, Buca Di Beppo, The Boil Shack, The Cheesecake Factory, and Five Guys, offering pizza, burgers, seafood, and desserts.
Are there any hotels near Goodyear Auto Service for overnight stays?
Yes, nearby hotels include Travelodge Inn and Suites by Wyndham and Cocca's Hotels, both within close proximity for convenient lodging.
What nearby places of interest can help me find Goodyear Auto Service?
Nearby landmarks include the New York State Department of Transportation office and Broadview Federal Credit Union. These locations can help you orient yourself to find Goodyear Auto Service.