Enterprise Rent-A-Car

4.4
672 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

900 Central Ave, Albany, NY
12206, United States
(518) 453-6222
https://www.enterprise.com/en/car-rental/locations/us/ny/albany-central-ave-24c2.html
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About

Car Rental AgencyVan Rental
Need a rental car in Albany, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Central Avenue location today.

Location

Enterprise Rent-A-Car
900 Central Ave, Albany, NY
12206, United States

Hours

Reviews

4.4
672 reviews
5 stars
505
4 stars
67
3 stars
32
2 stars
14
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees who provided exceptional service.

Vehicle Condition

Feedback was mixed regarding the cleanliness and condition of the vehicles, with some customers reporting issues such as dirty cars and unpleasant odors.

Reservation Issues

Several customers experienced problems with vehicle availability and reservation fulfillment, leading to frustration and dissatisfaction.

Pricing Concerns

There were complaints about high prices and unexpected charges, with some customers feeling misled about costs.

Overall Experience

While many customers had positive experiences, there were notable instances of poor service and management issues that affected satisfaction.
  • SS
    Susanne
    Nov 10, 2025
    1.0
    I left an item in the car that I had dropped off at their closing time. I was there to claim my item upon them opening the next morning n it was gone. The manager claimed the person was caught on camera so they knew who stole it n I was promised to be reimbursed. I've been in touch several times n still the manger claimed I would be reimbursed n "the check is the mail." Needless to say its been 8 Mos n I have not received the check. I write this to say you have a thief at your branch n a lying manager
  • GD
    gg delo
    Oct 24, 2025
    5.0
    Super great staff. The manager helped us. He was a riot! Funny and made my day! A fast, efficient, and easy pre-check in. Car was decent. Price was fair.
  • DS
    Darlene Sylvester
    Oct 24, 2025
    5.0
    The people at enterprise are very polite and helpful
  • MH
    Marjorie Huth
    Sep 5, 2025
    5.0
    The staff was friendly. A car nice car was ready at my appointed time. It was smoother than I even hoped for!!
  • CN
    Crissy Natt
    Aug 29, 2025
    5.0
    We met such a sweet young lady MATEKA TURNER she was so very kind to my mother she was sincerely genuine, great spirited woman and may I add she has such wonderful customer service!! very patient with my mother and I. We appreciate you she deserves a raise for her hard work. She’s just a good wholesome person all around thank you so much for being friendly and welcoming and helpful we appreciate you. I definitely recommend her as your person
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles are available for rent at Enterprise Rent-A-Car in Albany, NY?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for flexible rental options.

What are the business hours for Enterprise Rent-A-Car at 900 Central Ave, Albany?

The location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and Sundays from 9:00 AM to 12:00 PM.