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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.4
(684 reviews)

Business Details

900 Central Ave, Albany, NY
12206, United States
(518) 453-6222

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Albany, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Central Avenue location today.

Location

Enterprise Rent-A-Car
900 Central Ave, Albany, NY
12206, United States

Hours

Reviews

4.4
684 reviews
5 stars
515
4 stars
69
3 stars
31
2 stars
14
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals who provided exceptional service.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, including cars smelling of smoke or being dirty upon pickup.

Reservation Issues

Multiple customers experienced problems with reservations, including unavailability of reserved vehicles and delays in service.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, citing unexpected charges and high costs compared to other rental services.

Overall Experience

While many customers had positive experiences, there were significant complaints about service inconsistencies and management issues.
  • JT
    Joann Turner
    Feb 13, 2026
    5.0
    The staff was on 💯
  • AA
    Aric Aery
    Feb 6, 2026
    5.0
    The 900 Central Ave. location usually has a good inventory of vehicles, and you can’t beat the team there. Staff members are friendly, professional, and efficient.
  • OM
    Olive Martinez
    Feb 3, 2026
    5.0
    Quick friendly check in!! And,away I went..
  • BH
    Brian Hines
    Jan 21, 2026
    5.0
    Rented a car for a day and after picking it up realized the car was driving a little weird for my liking. The central ave team had my issue fixed and back on the road within 15 min. Thank you team!
  • GG
    Ginger
    Jan 8, 2026
    1.0
    If you really need a car... DON'T RENT HERE. l rented a car and made a reservation for them to pick me up. No show. Put me on hold when I called. Dropped my call. On hold again. Dropped again when the place closed. This is the second time they've stiffed me like that, fool me twice shame on me I guess. The owner should fire whoever the closers are, they are probably costing them thousands of dollars in lost business due to sheer laziness.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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