Safelite AutoGlass

Reviews

• LA

  luisa apolinar

  6 days ago
  1.0
  I had my 4Runner’s windshield replaced on March 30 and picked it up the next day. After bringing it home, the vehicle remained parked and was not driven. On April 1, when I was getting ready to go to work, I noticed multiple chips and cracks across the newly installed windshield. Since it had been raining, I dried it off to make sure, and the damage was clearly visible. I contacted the shop immediately and brought the vehicle back the following day for inspection. I was told the damage was considered “new” and that I would have to pay again for another replacement. This was extremely frustrating, especially since the vehicle had not been driven at all after the installation, making it very difficult to understand how a brand-new windshield could end up in that condition so quickly. To make matters worse, the manager was very rude during the interaction and repeatedly insisted the damage was caused by road debris. That explanation didn’t make sense given that the car had not moved from where it was parked, and the damage was spread across the glass rather than in a single impact point. I recommend others carefully inspect their vehicle before leaving the shop and ask about warranty coverage in detail. Based on my experience, I did not feel supported when an issue came up right after installation.
• DR

  Dacia Rie

  Mar 23, 2026
  5.0
  I had a great experience with Safelite. We were preparing to leave for a road trip and they were able to help us on very short notice, which we really appreciated. Everyone we interacted with was friendly and welcoming. Elijah was our technician and he was professional, kind, and very efficient. He did an excellent job repairing the chip in our windshield. The brunette woman at the front desk was also incredibly helpful and kind throughout the process. Overall, fantastic service and a smooth experience. Highly recommend!
• JR

  J R

  Mar 23, 2026
  5.0
  State Farm contacted Safelite for me and set up the appointment. The technician arrived at my house near the beginning of the time window. He explained to me what was going to happen with the windshield change and recalibration and got right to work. 90 minutes later he was done. He also cleaned all of the windows/mirrors and vacuumed the floors.
• NA

  Niki Adams

  Mar 23, 2026
  5.0
  We had not just one but two separate windshields repaired in the last week. We were extremely fortunate to have Louis repair both windows (we called in to recommend him for the second one). He was prompt, knowledgeable and just overall great to work with. Their at home service is so convenient and they take care of submitting your insurance claims. I could not be happier and will continue to use them for future cracks and/or chips.
• CM

  Cindy McCartney

  Mar 21, 2026
  4.0
  Scheduling was super simple! I received an appointment confirmation right away via text. Technician Gabe called the morning of the service to confirm location and appointment window, again when he was in the area, and again to offer to arrive an hour early, which fit my schedule perfectly. Gabe finished quickly, vacuumed the driver side floor mat, which was unexpected, and provided me with a warranty card. He was in uniform and was very friendly throughout all our communications.

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