Customers reported inconsistent service quality, with many experiencing poorly cleaned vehicles and unprofessional staff.
Customer Service
While some employees received praise for their friendliness and helpfulness, others were noted for being rude or dismissive.
Pricing Issues
Several customers expressed dissatisfaction with pricing, citing unexpected charges and feeling that the service did not justify the cost.
Facilities and Equipment
Feedback indicated issues with the availability and functionality of vacuums and cleaning supplies, impacting the overall experience.
OA
Omar Ahmadi
2 days ago
1.0
Dear Customer Service Team,
I am writing to express my disappointment regarding a customer service experience I had during my visit on Friday the 9th.
I came in with a question about my monthly payment and was assisted by an employee with a long beard who refused to provide his name. Unfortunately, he was extremely rude, dismissive, and unwilling to help. When I asked to speak with a manager, he stated that he was the manager. I then asked for his name, which he refused to give.
I found this behavior very unprofessional and unacceptable. It is disappointing to encounter such treatment, especially from someone representing a company with such a strong reputation. Customers seeking help should be treated with respect and courtesy, regardless of the situation.
I hope this feedback is taken seriously and that steps are taken to address this issue. I also hope this individual receives appropriate coaching on how to communicate respectfully with customers who simply need assistance.
Thank you for your time and attention to this matter.
Sincerely,
Omar
JM
Jeremiah Mosley
Nov 9, 2025
5.0
Jarrett is one hell of a hard worker, it’s people like him that will go somewhere 🤘🏻
JS
Jéssyca Da Silveira
Oct 11, 2025
4.0
I really like this car wash, especially because they have multiple convenient locations. The service is great, and the staff always do an good job cleaning the cars. The only thing I would suggest is adding some cover or shade in the area where the employees are working. It’s tough to see them out there under the sun or bad weather, and providing shelter would make things more comfortable for them and show even more care for both staff and customers.
JJ
JAR JAR
Sep 7, 2025
2.0
I'm only giving you 2 star bc I want a picture of the business not a whole bunch of picture of people and their cars.
LB
Linda Bowen
Aug 17, 2025
1.0
I was lied to by this company! Do not do business with them! They said that they had a special going for $22 a month unlimited service. Then they charged me $36.95 instead of $22 as agreed. When I tried to cancel the service they refused to refund my money! What a scam!!!
Frequently Asked Questions About Sierra Express Car Wash
What are the operating hours of Sierra Express Car Wash?
Sierra Express Car Wash is open every day from 7:30 AM to 6:30 PM.
Where is Sierra Express Car Wash located?
It is located at 2805 N. McCarran Blvd, Reno, NV 89431, United States.
What payment methods are accepted at Sierra Express Car Wash?
They accept American Express, Android Pay, Apple Pay, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
What type of services does Sierra Express Car Wash offer?
Sierra Express Car Wash provides car washing and auto detailing services.
Can I find Sierra Express Car Wash on social media?
Yes, it has a Facebook page at https://www.facebook.com/100498371831646.
Is there a convenient gas station near Sierra Express Car Wash?
Yes, ExtraMile and Chevron gas stations are nearby, making it easy to refuel your vehicle before or after a car wash.
Where can I get a coffee or snack after visiting Sierra Express Car Wash?
Starbucks and Marble Slab Creamery are nearby options for coffee, drinks, or ice cream after your car wash.
Are there any dining options close to Sierra Express Car Wash?
Yes, nearby restaurants include Step Korean Bistro, Poke King, Sawasdee Thai Restaurant, Black Rock Pizza, and McDonald's for a variety of cuisines.
Can I access shipping or courier services near Sierra Express Car Wash?
Yes, Amazon Locker - Raibert, The UPS Store, and UPS Authorized Shipping Outlet are located nearby for your shipping and delivery needs.
Are there any beauty or spa services near Sierra Express Car Wash?
Nearby beauty and spa options include CosmoProf, Shine Salon and Spa, Safari Nails, Reno-Sparks Massage and Reflexology, and Sparks Massage and Reflexology.