National Car Rental

4.4
767 reviews
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Business Details

2001 E Plumb Ln, Reno, NV
89502, United States
(844) 996-0648
https://www.nationalcar.com/en/car-rental-locations/us/nv/reno-tahoe-international-airport-54n2.html
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About

Car Rental Agency
Skip the counter when you rent a car with National in Reno. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Reno today!

Location

National Car Rental
2001 E Plumb Ln, Reno, NV
89502, United States

Hours

Reviews

4.4
767 reviews
5 stars
570
4 stars
69
3 stars
38
2 stars
23
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised friendly and helpful staff, others reported rude service and unresolved issues.

Car Condition

Many customers appreciated the cleanliness and condition of the vehicles, though some reported receiving dirty cars.

Reservation Issues

Several reviews highlighted problems with reservations, including overcharging and lack of vehicle availability.

Convenience

Customers frequently noted the ease of pick-up and drop-off processes, particularly for Emerald Club members.

Staff Professionalism

While many praised the professionalism and friendliness of the staff, there were complaints about specific locations lacking adequate service.
  • KK
    Karen Kramer
    Nov 17, 2025
    5.0
    Great service, polite attendants and good value for what we needed.
  • JR
    James Reese
    Nov 7, 2025
    5.0
    National has been my vendor of choice when I need to rent a car since 2019. I don't travel to as many states as I used to but I'm still renting cars roughly every other month for my current job. The location at the Reno airport always has friendly staff and a good selection of cars. I will continue to be a loyal national customer and appreciate the ease of pick up, drop off and car selection.
  • DD
    Dan Davidson
    Oct 28, 2025
    5.0
    This location does things a bit differently. As an Emerald Aisle member, in most locations, the keys are in the car. But in this location, you must obtain the keys from the attendant. But meeting the attendant was a pleasure. Ethan was friendly, knowledgeable, made direct eye contact and went out of his way to ensure we were directed to the right car given the oncoming weather. Hat’s off to Ethan!
  • LB
    Lilit B
    Oct 24, 2025
    1.0
    Horrible service. The representative was rude and sarcastic and unwilling to help. Overcharged us in the end. Involved my bank to step in and get my money back. Also the car was so dirty with animal hair in it. Had to take it to the car wash on the way to the hotel. Never again will I rent from National anywhere.
  • RM
    rohit masilamani
    Sep 25, 2025
    5.0
    Convenient and helpful. Was able to upgrade and move on with my trip with a smile
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Frequently Asked Questions About National Car Rental

Where is National Car Rental located in Reno?

National Car Rental is located at 2001 E Plumb Ln, Reno, NV 89502, United States.

What are the operating hours of National Car Rental in Reno?

National Car Rental is open daily from 6:00 AM to 11:59 PM.