Skip the counter when you rent a car with National in Reno. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Reno today!
Feedback on customer service is mixed; while some praised friendly and helpful staff, others reported rude service and unresolved issues.
Car Condition
Many customers appreciated the cleanliness and condition of the vehicles, though some reported receiving dirty cars.
Reservation Issues
Several reviews highlighted problems with reservations, including overcharging and lack of vehicle availability.
Convenience
Customers frequently noted the ease of pick-up and drop-off processes, particularly for Emerald Club members.
Staff Professionalism
While many praised the professionalism and friendliness of the staff, there were complaints about specific locations lacking adequate service.
KK
Karen Kramer
Nov 17, 2025
5.0
Great service, polite attendants and good value for what we needed.
JR
James Reese
Nov 7, 2025
5.0
National has been my vendor of choice when I need to rent a car since 2019. I don't travel to as many states as I used to but I'm still renting cars roughly every other month for my current job. The location at the Reno airport always has friendly staff and a good selection of cars. I will continue to be a loyal national customer and appreciate the ease of pick up, drop off and car selection.
DD
Dan Davidson
Oct 28, 2025
5.0
This location does things a bit differently. As an Emerald Aisle member, in most locations, the keys are in the car. But in this location, you must obtain the keys from the attendant. But meeting the attendant was a pleasure. Ethan was friendly, knowledgeable, made direct eye contact and went out of his way to ensure we were directed to the right car given the oncoming weather. Hat’s off to Ethan!
LB
Lilit B
Oct 24, 2025
1.0
Horrible service. The representative was rude and sarcastic and unwilling to help. Overcharged us in the end. Involved my bank to step in and get my money back. Also the car was so dirty with animal hair in it. Had to take it to the car wash on the way to the hotel. Never again will I rent from National anywhere.
RM
rohit masilamani
Sep 25, 2025
5.0
Convenient and helpful. Was able to upgrade and move on with my trip with a smile
Frequently Asked Questions About National Car Rental
Where is National Car Rental located in Reno?
National Car Rental is located at 2001 E Plumb Ln, Reno, NV 89502, United States.
What are the operating hours of National Car Rental in Reno?
National Car Rental is open daily from 6:00 AM to 11:59 PM.
What types of car rentals does National Car Rental offer in Reno?
They offer economy car rental, luxury car rental, and general car rental services including airport pick up.
How can I book a car rental with National Car Rental in Reno?
You can manage your car rental and book directly online via their reservation URL or use the National app with Emerald Club for a skip-the-counter experience.
Which payment methods are accepted at National Car Rental in Reno?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does National Car Rental in Reno offer any special discounts?
Yes, they have special offers and discounts including active military discounts.
Is National Car Rental in Reno woman-owned?
Yes, National Car Rental in Reno is owned by women.
What nearby airports can help me get to National Car Rental in Reno?
Reno-Tahoe International Airport and Reno Intl Airport are nearby, providing easy access to National Car Rental for travelers.
Are there other car rental agencies near National Car Rental in Reno?
Yes, nearby car rental agencies include Alamo Rent A Car, Payless Car Rental, Avis Rent A Car, Budget Car Rental, Enterprise Rent-A-Car, Hertz Car Rental, and Dollar Rental Car.
What nearby places of interest can I visit before or after renting a car at National Car Rental in Reno?
Nearby you can visit Lake Tahoe for recreation, or stop by Mountain House Diner and Peet's Coffee & Tea for dining and refreshments.