AutoZone Auto Parts

Reviews

• MW

  Maureen Williams

  Mar 27, 2026
  1.0
  I would give zero starts if I could!!! The female assistant store manager sold me the wrong part. Then I came back a second time on the same day and got the correct part for my brakes and got the “upgraded package” which was supposed to include everything. I get back to my house and find out they did not include the clips. Went back for the third time in the same day only to be told I needed to got take the parts off my car so I could return them just to get the clips that were supposed to be included!!!!! The only fortunate thing that happened is the final guy that helped me at the front came around the counter and gave me the clip because he was the only one who understood the simple request I was making. DO NOT GO HERE IF YOU WANT THE CORRECT PARTS OR ANY AMOUNT OF CUSTOMER SERVICE!!!! BUYER BEWARE!
• DH

  Dynika Heyboer

  Mar 17, 2026
  1.0
  Honestly, very disappointed as it’s my first experience going into the AutoZone on lemon Valley in Reno Nevada. The lady at the front didn’t make eye contact, was chewing on some type of plastic and had her back towards me barely tried to help and was very sassy in her tone and the way that she would talk to me as the customer. I then said I can’t hear you and she didn’t even bother to turn around. She rolled her eyes and tossed her head back towards me and tried to talk with the plastic piece in her mouth still and I still could not understand what she was saying. I’m sure this is OK with other people because it is AutoZone, but I was not satisfied to the point where I just turned around and walked out. I’d rather go somewhere that has better customer service than the AutoZone here at lemon Valley Drive. It’s been a very long time since I’ve had to work on my own vehicle since I have a newer vehicle, but all I wanted was a price on something as simple as antifreeze coolant. I’ll be spending my money elsewhere.
• LH

  Lukas Haaglund

  Feb 2, 2026
  1.0
  Bought a “heavy-duty” set of snap ring pliers from AutoZone for about $25. Took them home and the tip snapped in half within minutes of first use. I immediately drove back to the store—same employee who sold them to me was polite but before I could even reach the tool section, a manager loudly stated they would not take the pliers back. The product failed almost instantly, and the way the situation was handled was disappointing and unnecessary. No attempt to inspect the tool, no discussion just a flat refusal. I left and went to O’Reilly Auto Parts. Not only did they have a better selection of tools, but they clearly explained their return policy and stood behind what they sell. It’s good to have options out here in the valley. O’Reilly will be my go-to from now on.
• DM

  Danny Main

  Jan 16, 2026
  1.0
  To be blunt. Your website sucks. Every time i try to check out it just loads and loads and loads and never completes the purchase. And i end up scraping the order and just go to the store myself. You're losing business because of this because other parts stores websites dont have this problem. In my opinion the entire website needs to be redone. Just my opinion.
• JT

  Johnathan Terry

  Jan 10, 2026
  4.0
  Nice and chill if you know what you want. Didn't really offer any help but thankfully I knew where and what I wanted

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